Six Sigma Creators Flashcards
1
Q
Walter Shewhart
A
- Father of modern quality control
- Shewhart created the controls charts
- This is the foundation of quality controls
2
Q
W. Edward Deming
A
- Quality rockstar
- Was sent by US government to Japan
- Developed 14 points of quality Management
3
Q
Joseph Juran
A
- How you plan
- How you control quality
- How you improve quality
4
Q
Armand Feigenbaum
A
- Coined the term total quality control
- Known for quality cost management
- 3 steps:
o Quality Leadership
o Modern Quality Technology
o Organizational Commitment
5
Q
Phillip B Crosby
A
- Introduced the concept of zero defects
- Defined quality by how a product conforms to the requirements
- Established 14 steps to quality improvement
6
Q
Kaoru Ishikawa
A
- Best known for the Ishikawa Diagram (fishbone)
- Quality first
- Customer lens most important
- Facts and data
- Respect for people as a management philosophy
- Cross functional management
7
Q
Genichi Taguchi
A
- Taguchi Loss Function
o Looks at quality from a customer perspective
o Any deviation from target value is quality problem - Design of experiments
o Made fractional factorials experiments
8
Q
Dorian Shainin
A
- The Shainin System
o Lot Plt
Acceptance sampling
9
Q
What is Lean?
A
- Teamwork (involve those who do the work in improving the work)
- Clean, well-organized work areas (5s)
- Flow (how work goes through process without stopping)
- Pull (customer demand drives production rate)
- Lead Time (efficient processing, limited waiting and rework)
10
Q
Lean
A
- Focused on speed-slow processes are expensive
- Identify and execute on tasks that provide customer value
- Reduce complexity and unnecessary work
- Reduce cost and improve quality
11
Q
Six Sigma
A
- Reduces variation
- Goal is delight customer with perfection – every time
- Rigorous, data driven problem solving
- Reduce cost and improve quality
12
Q
Lean Six Sigma
A
- Efficiency
- Reliability
- consistency
13
Q
Porter’s Five Forces
A
- How many competitors are there
- What is the growing rate?
- How the cost looks like?
- Entrants and barriers?
14
Q
Hoshin Kanri X-Matrix
A
What – Long Term Objectives
How Far – Annual Objectives
How – Top Level Priorities
How Much – Target to improve
15
Q
SWOT Analysis
A
- Strengths
- Weaknesses
- Opportunities
- Threats