Six Sigma Flashcards
What does a Kano Diagram represent?
Customer Satisfaction
What are the three elements of a Kano Diagram?
- Order Qualifiers 2. More is better 3. Delighters
What does SIPOC stand for?
Suppliers Inputs Process Outputs Customers
What does DMAIC stand for?
Define, Measure, Analyze, Improve, Control
What does DMADV stand for?
Define, Measure, Analyze, Design, Verify
What does COPQ?
Cost of Poor Quality
What is CTQs?
Critical to Quality
What is LSL?
Lower Specification Level
What is USL?
Upper Specification Level
What is the definition of customer requirements?
The ares between the LSL and USL
What does sigma mean?
Standard Deviation
What does Mu mean?
The mean
What is the sigma?
The average distance of data points away from the centre of the data.
Over time variations develop in a process. how many sigma variations are added as standard?
1.5
Inputs are also known as?
x factors
Outputs are also known as?
y factors
Are inputs independent or dependent variables?
Independent
Are outputs independent or dependent variables?
Dependent (dependent upon inputs)
What is the formula for expressing output dependency?
y=f(x1,x2,etc)
In the formula y=f(x) what does y, f and x stand for?
y=output, f=function, x=inputs
What is the pareto rule?
80% of issues come from 20% of sources
What is the aim of the pareto rule?
To focus on the 20% which has the greatest impact
What does CTCs stand for?
Critical to Customer
How is customer value defined
Value = benefit-cost