Six Sigma Flashcards
1
Q
Six Sigma objectives
A
- Overall business improvement
- Remedy defects/variability
- Reduce costs
- Improve cycle time
- Increase customer satisfaction
2
Q
Six Sigma objectives
A
- Overall business improvement
- Remedy defects/variability
- Reduce costs
- Improve cycle time
- Increase customer satisfaction
3
Q
Levels of Six Sigma
A
See table
4
Q
Six Sigma learning curve
A
See diagram
5
Q
DMAIC 5 phases
A
1 Define 2 Measure 3 Analyse 4 Improve 5 Control
6
Q
DMADV
A
1 Define 2 Measure 3 Analyse 4 Design 5 Verify
7
Q
DMADV
Define
A
Define design goals that are consistent with customer demands and ….
8
Q
DMADV
Analyse
A
To develop and design alternatives
9
Q
DMADV
Verify
A
- Verify the design, set up pilot runs
- implement the production process and
- hand over to process owners
10
Q
Six sigma implementation roles
A
1 Executive leadership 2 champions 3 master black belts 4 black belts 5 green belts
11
Q
Six sigma implementation roles
Executive leadership
A
The CEO and members of top management
- responsible for setting up a vision for Six Sigma implementation
12
Q
Six sigma implementation roles
Champions
A
Take responsibility for six sigma implementation across organisation in an integrated manner
13
Q
Six sigma implementation roles
…
A
….
14
Q
Software used for Six Sigma
A
Arena
ARIS Six Sigma
….
15
Q
Role of consultants
A
….
