Six Sigma Flashcards
Six Sigma objectives
- Overall business improvement
- Remedy defects/variability
- Reduce costs
- Improve cycle time
- Increase customer satisfaction
Six Sigma objectives
- Overall business improvement
- Remedy defects/variability
- Reduce costs
- Improve cycle time
- Increase customer satisfaction
Levels of Six Sigma
See table
Six Sigma learning curve
See diagram
DMAIC 5 phases
1 Define 2 Measure 3 Analyse 4 Improve 5 Control
DMADV
1 Define 2 Measure 3 Analyse 4 Design 5 Verify
DMADV
Define
Define design goals that are consistent with customer demands and ….
DMADV
Analyse
To develop and design alternatives
DMADV
Verify
- Verify the design, set up pilot runs
- implement the production process and
- hand over to process owners
Six sigma implementation roles
1 Executive leadership 2 champions 3 master black belts 4 black belts 5 green belts
Six sigma implementation roles
Executive leadership
The CEO and members of top management
- responsible for setting up a vision for Six Sigma implementation
Six sigma implementation roles
Champions
Take responsibility for six sigma implementation across organisation in an integrated manner
Six sigma implementation roles
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Software used for Six Sigma
Arena
ARIS Six Sigma
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Role of consultants
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Define Six Sigma
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Why use Six Sigma?
1. Quality 2 Process improvement 3 Time reduction 4 Customer satisfaction 5 Growth 6 Money
Defect Six Sigma scale
See table
Tools for six sigma
1 balanced scorecard 2 stakeholder analysis 3 force field analysis 4 cause & effect diagram 5 affinity diagram 6 SIPOC diagram 7 Minitab
What is Minitab?
Statistical and process management …..
Black Belts
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