Situational Judgement Flashcards
Situation 1. During routine observations of an aircraft you notice that non-essential but important equipment has been improperly repaired. You are behind on your own tasks, aircraft maintenance is not under your command, and you are aware the airplane will be inspected before flight.
Possible Actions:
A. Take the time to seek out maintenance crew and inform them privately of your
observations.
B. Take the time to seek out and inform the maintenance supervisor of your observations in
case the incident is not isolated.
C. Wait until you see the supervisor at a future date and describe the incident.
D. Drop casual hints whenever you see the maintenance crew in hopes of prompting better
attention.
E. Make a point at the next supervisory meeting to stress the importance of oversight and
encourage all sections to conduct informal quality reviews.
Questions:
1. Most Effective:
2. Least Effective:
- Most Effective: A
- Least Effective: D
Even thought the aircraft will undergo inspection before use, it is never a good idea to ignore
important equipment that is broken or improperly repaired. Dropping casual hints about the problem does not guarantee the equipment will be checked and is the least effective course of action. Waiting to address the issue is also insufficient, as the problem should be corrected
immediately. The most effective course of action is directly informing the maintenance of your observations. There is no need to involve a supervisor regarding an isolated incident.
Situation 2. You enter a room where an exchange between two people is already underway. It appears one of your colleagues is bullying another, who is clearly shaken-up. You are aware of credible rumors about severe bullying, but it is impossible to be certain what transpired given the lack of context and firsthand information. Moreover, some hazing is par for the course, even expected, as integral to military training and bonding.
Possible Actions:
A. Say something to both parties at that time, risking being incorrect or putting the victim in
a more difficult situation, but making your intolerance of bullying publicly known.
B. Seek out the potential victim privately and offer support.
C. Seek out the potential bully privately and make your intolerance of bullying clear.
D. Both B and C.
E. Seek out the potential bully’s supervisor, share all the information that you have, and ask
that individual about the best course of action.
Questions:
3. Most Effective:
4. Least Effective:
- Most Effective: E
- Least Effective: D
Given that you are uncertain of what transpired, saying something to both of the people who
are involved may be inappropriate and create problems where there are none; this is the least effective course of action. On the other hand, there is some indication of a real problem that should not be ignored. The most effective course of action is sharing your concerns with the potential bully’s supervisor while emphasizing the inconclusiveness of your information.
Situation 3. While you are on leave, you discover that you have lost your key card to a secure facility at your duty station. You lost the card thousands of miles away from the facility, and it has no readily identifiable features that could link the card to the facility or to you. You are further aware that to remedy the situation while away from your duty station, you will have to involve
superiors who already question your professional judgement. If you report the loss when you return
to your duty station in the next 24 hours, you will not only face fewer consequences, but administrative personnel will also have an easier time remedying the problem.
Possible Actions:
A. Wait to report the loss since you will be back at your duty station shortly, there is no real
threat to the facility, and it is the easiest solution for everyone involved.
B. Attempt to contact the local administrator directly so that you can report the loss immediately but avoid telling the superiors who question your judgement.
C. Report the loss immediately, exactly as specified in your training and security protocols,
regardless of the consequences to you are extra hassles to other personnel.
D. Report the loss immediately to “friendlier” superiors under the pretense you were uncertain
of protocols and in hopes of avoiding the involvement of superiors who question your
judgement.
E. Wait to report the loss until after you have been back to your duty station for several days,
under the pretense you lost the card locally and are therefore not required to involve the
superiors who question your judgement.
Questions:
5. Most Effective:
6. Least Effective:
- Most Effective: C
- Least Effective: E
It is imperative that you follow all security protocols under all circumstances, and reporting
the loss as specified in your training is the most effective course of action. Waiting to inform administrators may result in security problems you cannot anticipate, and lying about the circumstances of the breach is ill-advised. Misrepresenting your circumstances only exacerbates the issue and is the least effective course of action.
Situation 4. You have just recently learned that an old high school friend has enlisted. You are
aware the young man suffers from mental health problems that would preclude service, indicating
your friend must have lied on his medical forms and during examinations. You are also aware the young man was very successful at managing his problems with medication and could be a real
asset to the military.
Possible Actions:
A. Conduct more research on the mental health problems that your friend has and how it may
impact his ability to serve before making a decision about what to do.
B. Confront your friend directly with the intent of accepting whatever explanation he provides: he may not suffer from mental health problems anymore, he may feel it is none
of the military’s business if the problems are managed, or he may have gotten a special exclusion.
C. Confront your friend directly, indicating that either he has to tell his superiors, or you will.
D. Contact his superiors immediately; it is neither your friend’s nor your decision whether an individual can serve effectively with a given health issue.
E. Do nothing. Your friend’s medical history is private information, and what he did or did not disclose to the military is not your business.
Questions:
7. Most Effective:
8. Least Effective:
- Most Effective: B
- Least Effective: D
It is never appropriate to discuss someone’s medical history with a third party without their express permission. In this case, the information that you have is, at best, outdated, and may be wholly inaccurate. The least effective course of action is to contact his superiors. If your relationship once included sharing each other’s medical histories, then asking your friend about his current state of health and asking him to disclose problems as necessary is the most effective course of action. If you are not close, it is best to refrain from taking any action.
Situation 5. Your superiors are planning an important long-term operation and will place an
especially skilled and well-liked officer in charge of training mission personnel. The officer is
embracing his pending assignment, but you are aware he plans on leaving the military before the
mission will be completed. His leading the training regimen will be crucial to the mission’s success, but his departure immediately prior to deployment will upend morale and group cohesion. You are part of the mission.
Possible Actions:
A. Do nothing. You are not involved in mission-planning, and it is not your place to disclose private information about an officer.
B. Do nothing, but resolve to drop hints and otherwise help prepare less experienced mission
personnel for the possibility the officers in charge may change.
C. Approach the officer privately and tell him your concerns about his not disclosing his plans to leave.
D. Hint to your superiors that you think the officer’s sole leadership of the group might not be
wise—anything can happen over extended missions and it’s better to insure against loss of
continuity when possible.
E. Approach your superiors and share the information that you have about the officer’s plans to leave the military when he is eligible for discharge.
Questions:
9. Most Effective:
10. Least Effective:
- Most Effective: A
- Least Effective: D
You are not involved in mission planning nor in a position to disclose private information
about an officer; the most effective course of action is to do nothing at this time. If and when there is a transition in leadership, step up and offer guidance to your team as is appropriate to your status. The least effective course of action is to hint that there is a problem. Such hinting
is a form of gossip, which is always inappropriate among professionals and never a solution.
Situation 6. You are taking the Air Force Officers Qualifying Test at a testing center, and it is clear to you that another individual taking the AFOQT is cheating. The test administrator appears unaware that the test-taker is cheating.
Possible Actions:
A. Do nothing; it is not your business.
B. Confront the test-taker during a break, and warn the individual that if you see any more cheating, you will report it.
C. Confront the test-taker and insist the individual withdraw from testing.
D. Confront the test-taker during a break, and let the individual know that you will be reporting the cheating.
E. Say nothing to the test-taker and report the suspected cheating to the test administrator.
Questions:
11. Most Effective:
12. Least Effective:
- Most Effective: E
- Least Effective: B
Your responsibility at the testing center is to stay focused and give your best to the exam. It is not your responsibility to police other test takers, and keeping an eye on other test takers for cheating will only distract you and potentially lead to conflict. This is the least effective course of action. The most effective action is to maintain your own privacy and the integrity of the test
scores by quietly informing the test administrator there may be a problem.
Situation 7. You are in the field for two weeks on a training exercise, and one of your squad members is pumping her breast milk during the exercise. She is as discreet as possible given your current working and living conditions, and pumping is in no way affecting her participation or performance. Still, it disturbs you, and you don’t believe it should be allowed in the military.
Possible Actions:
A. Mock the squad member or otherwise try to make her feel uncomfortable so that she will
refrain from pumping whenever you may be in the area.
B. Approach the squad member and ask that she never pump if you are in the area.
C. Do nothing. The squad member is not breaking any rules and has a medical need to pump her breast milk. It is up to squad members to be understanding and supportive.
D. Complain to your superiors that pumping breast milk is disruptive to field training even when done discretely, and push for changes in future assignments.
E. Make an effort to learn about breast feeding and breast pumping, about why military personnel would continue to breast feed and need to pump milk once returning to active duty, and about the extra challenges women who are still breast feeding and pumping their
milk face when serving.
Questions:
13. Most Effective:
14. Least Effective:
- Most Effective: C
- Least Effective: A
We all face situations that make us uncomfortable when working with and in diverse communities and must find ways to work together regardless. The best way to overcome discomfort with gender, ethnic, and cultural differences is to learn more about what, how, and
why people do what they do. In the context of a training exercise, however, the most effective
course of action is to do nothing since your colleague is not breaking any rules. The least effective course of action is to mock her. Mocking is a form of bullying and never acceptable; mocking someone over biological needs is particularly grievous.
Situation 8. You have just been informed of the need for a rescue mission, but the only available
crew has just returned from a prolonged and exhausting reconnaissance mission. The co-pilot is particularly uncomfortable flying again without sleep and expresses concern over the safety risk
in doing so.
Possible Actions:
A. Do not send the crew on the mission.
B. Try to convince the co-pilot he is fit enough to go on the mission.
C. Send the crew on the mission without the co-pilot.
D. Contact Command and request an asset from another unit in order to go on the mission.
E. Call other military, police, air traffic monitoring, and air med-evac units to request help.
Questions
15. Most Effective:
16. Least Effective:
- Most Effective: D
- Least Effective: C
An unfit or exhausted rescue crew is easily more a liability than an asset and should not be sent out. Sending the crew without a co-pilot is dangerous and does not address the exhaustion of other crew members; this is the least effective course of action. Unless you are aware of
another unit that is immediately available, calling around to see who might be able to help may waste valuable time. The best course of action is to contact Command to request an asset.
Situation 9. You are at a party at a private home in a state where the recreational use of marijuana
is legal under state law. It is not long before you see several other officers smoking marijuana.
Possible Actions:
A. Do nothing; other officers’ behavior is none of your business and smoking marijuana is hardly a big deal anymore.
B. Leave the party to insure you are in no way connected to, or appear to condone, the drug use.
C. Approach the senior officer in the group, and tell him you will take action if he doesn’t.
D. Explain to all of the officers involved that their conduct is contrary to the Uniform Code
of Military Justice and that you have no choice but to report them.
E. Say nothing at the party, but report all of the officers who were using drugs to your
commander.
Questions:
17. Most Effective:
18. Least Effective:
- Most Effective: C
- Least Effective: A
In this situation, you are unlikely to get a positive response if you publicly approach the officers as a group. They may brush you off out of discomfort or you may alienate yourself from other guests. Moreover, it is not your responsibility to police all military personnel who
attend the same parties. Doing nothing is the least effective action and may also be taken as complicity and a violation of the Uniform Code of Military Justice. The most effective course of action is to discretely approach the senior officer in the group to find a solution while not
disrupting on your host and other guests.
Situation 10. The pilot you are training under for the day is notoriously critical of crew members, but he is an exceptional pilot and teacher. Before and during flight, he takes-on an insulting and
aggressive manner toward your fellow crew members. It is clear they are upset and may not be
learning all they can given the unsettling circumstances.
Possible Actions:
A. Consider adopting the pilot’s demeanor because his successes outstrip the problems he creates.
B. Say nothing, but provide an example of better leadership by being respectful to the crew.
C. Say nothing to the pilot, but drop comments to the crew that you don’t approve of his behavior and that you would not treat the crew so terribly.
D. Approach the pilot after the flight and tell him his behavior is inconsistent with the Commandant’s guiding principle of treating people with respect.
E. Approach the pilot after the flight and tell him you will report him if he continues to mistreat the crew.
Questions:
19. Most Effective:
20. Least Effective:
- Most Effective: D
- Least Effective: A
It is never appropriate or necessary to be insulting to others. Adopting the pilot’s demeanor will only perpetuate unprofessional behavior and worsen the learning environment.; this is the least effective course of action. Provide an example of strong leadership by talking to the pilot after the flight and share your concerns respectfully and privately.
Situation 11. You’ve been asked to serve in an advisory capacity for a newly formed Direct Reporting Unit. The short-term assignment is a significant career opportunity, and you believe strongly in the DRU mission. The duty station is plum. However, in the past, you have had a
difficult relationship with one of the men whom you would serve under. You know that he has little regard for protocol, is a risk-taker, and can be volatile. You consider him unethical and are hesitant to work with him again. You are not required to serve.
Possible Actions:
A. Accept the detail with the condition that you serve under a different officer. The request
will be denied, but you are hoping someone will ask why you have refused to serve with this officer.
B. Accept the detail. You can tolerate the difficult work situation for the short-term and any unethical decisions your superior makes are not your responsibility and will not impact you.
C. Accept the detail. It’s important to have someone alert to potential problems on the mission, and there may be an opportunity to re-direct any unethical decisions using the proper channels.
D. Decline the detail, but say nothing. If the superior violated protocols and/or made unethical
decisions in the past, those behaviors should have been addressed at that time.
E. Decline the detail, but explain why so that other members of the DRU know there is a problem.
Questions:
21. Most Effective:
22. Least Effective:
- Most Effective: C
- Least Effective: D
Declining the detail and saying nothing fails to address the situation at hand and ultimately allows someone else’s poor behavior to impact your professional development and career
path. Accepting the detail, but with demands attached, is likely to be perceived as inappropriate or unprofessional. Accepting the detail as offered provides an opportunity for career advancement, and the heightened attention of someone aware of potential problems
will be an asset to the mission. Accepting the detailing and being prepared to address any violations is the most effective course of action.
Situation 12. While at the officers club, you observe a superior drink too much, and you think you overhear him disclose classified information. The superior’s drinking problem is well-known and poses an ongoing risk.
Possible Actions:
A. Do nothing. You are not certain your superior disclosed classified information and his superiors are already aware he has a drinking problem.
B. Approach the superior directly in a private setting and inform him he may have disclosed classified information.
C. Approach the superior directly in a private setting. Inform him he may have disclosed classified information and that you will report him if his drinking continues unchecked
because he poses a risk to others.
D. Report your concerns about the officer’s drinking and the possible disclosure of classified
information to his immediate superior officer.
E. Report your concerns about the officer’s drinking and the possible disclosure of classified
information higher up the chain of command because his immediate superiors are already aware the officer has a problem and have done nothing.
Questions:
23. Most Effective:
24. Least Effective:
- Most Effective: D
- Least Effective: C
Approaching the superior directly and threatening to report him or her is unlikely to garner a productive response and may subject you to accusations of insubordination. This is the least effective action. Reporting to the officer’s immediate superior honors the chain of command and the possibility his superior has made efforts to address the problem that
simply need to be more aggressive. It is likely with The potential disclosure of classified information, efforts will be increased; this is the most effective course of action.
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Situation 13. You are meeting with the squadron social worker to discuss the mental health of one
of your pilots when the counselor is briefly called away from his office. You are concerned the counselor has been withholding information about the pilot’s mental stability and realize you have an opportunity to look at his medical records.
Possible Actions:
A. Do not look at the medical records. Looking at the records would violate the airman’s right
to privacy, and the counselor has specialized training in balancing personnel and mission needs. You trust the counselor’s judgement regarding when and what to disclose.
B. Do not look at the medical records. Looking at the records would violate the airman’s right
to privacy, but express your concerns to the counselor that information is being withheld.
C. Do not look at the medical records. Looking at the records would violate the airman’s right
to privacy, but express your concerns to the counselor’s supervisor.
D. Do not look at the medical records. Looking at the records would violate the airman’s right
to privacy, but express your concerns to the pilot directly. Talking to your airman directly may give you the most insight, but may also undermine his confidence in his privacy, in himself, and in your relationship.
E. Look at the medical records. The safety of all of your pilots and the integrity of the mission must supersede the airman’s right to privacy. It would also be valuable to know if the counselor is disclosing all of the information that you need to know.
Questions:
25. Most Effective:
26. Least Effective:
- Most Effective: B
- Least Effective: E
It is never appropriate to violate an individual’s medical privacy rights, nor to rifle through other professionals’ records. Moreover, any information you would gain would be stripped of the informed context that the counselor brings to the table through specialized training and
personal experience with the airman in question. Looking at the medical records violates a number of principles, and, if something is wrong, you will need to speak with the counselor anyway; this is the least effective course of action. Contacting the counselor’s superior is also inappropriate at this time; you do not know that there is a problem, and you have not given the counselor an opportunity to address your concerns. Respecting the airman’s privacy, the counselor’s training and position, and the limits of your own role in the current situation is
the best course of action; talk to the counselor and acknowledge the need for balancing personnel and mission needs while diplomatically reinforcing your request for disclosure.
Situation 14. You are aware a group of airmen in your squadron are bullying a female pilot on social media. They are not sexually harassing her, but intimidating her, and you think it is affecting her confidence. You also know that reporting bullying can actually make things worse for the victim, especially for women in the military.
Possible Actions:
A. Approach the men who are bullying the pilot without informing the pilot. Let them know you will report them if they do not stop the behavior.
B. Approach the pilot and offer your support. Offer to talk to the bullies and/or their superiors on her behalf, but do not take action without her consent.
C. Approach the pilot and offer your support. Let her know that the men need to be reported for her sake and for others’ and that you will report them if she doesn’t.
D. Report your concerns to your superior officer and ask him take the initiative.
E. Do nothing. It’s none of your business.
Questions:
27. Most Effective:
28. Least Effective:
- Most Effective: D
- Least Effective: A
Bullying and harassment of any kind cannot be tolerated and must be reported. Offering her support is well-advised, but the most effective course of action is to report your concerns to your superior as an independent witness. A need for sensitivity toward the female airman can also be expressed as a legitimate part of your concerns. Approaching the men directly is unlikely to change their behavior and may exacerbate the situation; this is the least effective
course of action.
Situation 15. You just found out that your commanding officer is going to recommend you for a service award based on your quick and critical decision-making that saved lives. However, you know that your decisions were based on the recommendations of your co-pilot. She is nonetheless happy to see you receive the award that comes at an important point in your career.
Possible Actions:
A. You approach your commanding officer immediately and correct the record, insisting your co-pilot receive the award.
B. You approach your commanding officer immediately and indicate that your co-pilot was instrumental in your decision-making and the mission’s success. You ask that she also be recognized.
C. Do nothing. Your co-pilot’s disinterest in being recognized is genuine, and you really do need the career boost.
D. Take no official action, but make sure fellow Flight members know what really happened.
E. Take no official action, but promise your co-pilot to pay her back somehow in the future.
Questions:
29. Most Effective:
30. Least Effective:
- Most Effective: A
- Least Effective: D
Approaching your commanding officer immediately with full details of your co-pilot’s role in the mission is the most effective course of action. If your co-pilot deserves full credit, then insist she get it. Taking no official action but spreading the word about your co-pilot to fellow Flight members is the least effective course of action. It not only fails to give your co-pilot the official recognition due her, it conveys to Flight members that taking credit for other’s work
is acceptable and that you are more interested in personal gain than what is right and fair.