Situational Interview

Question 1

Earn Trust (couple)

What would you do if you found out that your closest friend at work was stealing.

Answer 1

I would pull them aside privately, and ask them what is going on in their life that they needed to steal for? Are they needing help with food or shelter , cover costs. Tell them they need to give back whatever they took, and we can work together to figure out a better solution.
— They say, I’m taking it because I feel its deserved - F this company
You need to grow up, this is the real world - you can’t be doing that - it’s wrong, and your actions have consequence. I would implore them to act with integrity

Question 2

Earn Trust (couple) - Tell me about a time when you had to tell someone a harsh truth.

Question 3

Earn Trust (couple)

Question 4

Customer Obsession

Tell the story of the last time you had to apologize to someone.

Question 5

Customer Obsession
Give me an example of a time when you did not meet a client’s expectation. What happened, and how did you attempt to rectify the situation?

Question 6

Customer Obsession

Question 7

Ownership

Tell me about a time when you had to leave a task unfinished.

Question 8

Ownership

Tell me about a time when you had to work on a project with unclear responsibilities.

Question 9

Ownership

Question 10

Invent and Simplify

Tell me about a time when you gave a simple solution to a complex problem.

Question 11

Invent and Simplify

Tell me about a time when you invented something.

Question 12

Invent and Simplify

Question 13

Learn and Be Curious Tell me about a time when you influenced a change by only asking questions.

Question 14

Learn and Be Curious Tell me about a time when you solved a problem through just superior knowledge or observation.

Question 15

Learn and Be Curious Tell me about where you were working with people where no one knew what was going on (you’re in a situation where nobody knows what to do next, go out and learned something that fixed the issue)

Question 16

Bias for Action Tell me about a time when you took a calculated risk.

Question 17

Bias for Action Tell me about a time you needed to get information from someone who wasn’t very responsive. What did you do?

Question 18

Deliver Results (couple) - What is the most difficult situation you have ever faced in your life? How did you handle it?

Question 19

Deliver Results (couple) - Give me an example of a time when you were 75% of the way through a project, and you had to pivot strategy - how were you able to make that into a success story?

Question 20

Deliver Results (couple)

Question 21

*Have Backbone; Disagree and Commit

Question 22

**Dive Deep - Give me two examples of when you did more than what was required in any job experience.

Question 23

*Frugality - Tell me about a time when you had to work with limited time or resources.

Question 24

Are right, A Lot - Tell me about a time when you were wrong.

Question 25

Are right, A Lot - Tell me about a time when you had to work with incomplete data or information.

Question 26

***Learn and Be Curious*** Tell me about a time when you ran to the end of the line and exhausted your resource

Answer 26

iBus

Question 27

*Have Backbone; Disagree and Commit - Tell me about an unpopular decision of yours.

Question 28

*Have Backbone; Disagree and Commit - If your direct manager was instructing you to do something you disagreed with, how would you handle it?

Question 29

(come up with multiple) - Tough decision I had to make -

Question 30

When you had to troubleshoot an issue (couple answers)