Siebel 7 Study Guide Flashcards
Siebel eConfigurator, ePricer, and eAdvisor are collectively known as what?
A. Siebel MidMarket Edition
B. Interactive Selling Suite
C. Siebel Employee Applications
D. Siebel Sales
The correct answer is B.
Interactive Selling Suite is a collection of Siebel eBusiness Applications. eConfigurator,
ePricer, eSales, eAdvisor, and eAuction are all components of the Siebel Interactive Selling
Suite (ISS).
References:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”
Siebel 7 Bookshelf, “Siebel Interactive Suite Upgrade Guide”
Which entity represents a person external to your company?
A. Customer
B. Party
C. Contact
D. Person
The correct answer is C.
A Contact is a person with whom you do business, and is external to your company.
Reference:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”
Which entities always belong to a team? Choose three.
A. Activity
B. Opportunity
C. Contact
D. Account
E. Service Request
The correct answer is B, C & D.
Activities and Service Requests are assigned to specific employees. Opportunities,
Contacts, and Accounts are assigned to teams.
Reference:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”
Which type of product is an internal application used by employees and partners?
A. Employee Application
B. Partner Application
C. Customer Application
D. Employee Partner Application
The correct answer is A.
Employee applications, such as Siebel Sales, Siebel Call Center, and eFinance are internal
applications used by employees and partners.
Reference:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”
An Employee Application has the following characteristics? Choose two.
A. Used by employees only
B. Used by employees and partners
C. Internal application
D. Used by employees and customers
The correct answer is B & C.
Employee applications, such as Siebel Sales, Siebel Call Center, and eFinance are internal
applications used by employees and partners.
Reference:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”
Marcel found out the area code of his contact, Céline, has changed from 912 to 440. Which
of the following is the easiest way for him to change Céline’s area code?
A. Find Céline’s record in the My Contacts View, delete it, and create a new record
B. Find Céline’s record in the My Contacts View, go to the detail applet, change the
area code
C. Find Céline’s record in the All Contacts Across Organizations View, delete her
phone number from a primary list, and input the new one
D. Find Céline’s record in the My Contacts View, delete her phone number from a
primary list, and then input the new number
The correct answer is B.
To modify and save data, select the record field in the list or form and change it. The change
is saved when you click off of the record.
Reference:
Siebel 7 Essentials, “Using the Siebel Client”
Which of the following objects is used to retrieve data from the database?
A. View
B. Business Object
C. Business Component
D. Database table
The correct answer is C.
Business Components are collections of data pulled from the database that reflect the user’s
business. A view is a collection of related lists and forms representing a business area. A
Business Object organizes business components in relationship to each other so related
data can be displayed in a view. A database table stores data in the database.
Reference:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
How many Business Components can a single list or form Applet reference?
A. Two (if using a toggle)
B. One
C. Unlimited
D. Eight
The correct answer is B.
Each Applet is based on a single Business Component.
References:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”
Complete this statement: A business object contains information about the _________
between business components.
A. Differences
B. Similarities
C. Shared properties
D. Relationships
The correct answer is D.
A business object contains information about the relationships between business
components. Business objects represent a collection of business components and the
relationship between them.
Reference:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
Which of the following statements is true?
A. Form applet data comes from only one table
B. Form applet data may come from many tables and columns
C. Form applet data may come from many columns in a single table
D. Form applet data comes from only one column in a table
The correct answer is B.
Data presented in a form applet may come from multiple tables and columns as an applet is
based on a single business component, which is a collection of data from tables and
columns.
References:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”
Complete the following statement. A set of related applets may be displayed in a
__________.
A. Business object
B. View
C. Screen
D. Business component
The correct answer is B.
A view is a collection of related lists and forms representing a functional business area.
References:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”
Which applet type may simultaneously display more than one record?
A. List
B. Form
C. Child
D. Detail
The correct answer is A.
A list is able to display multiple records. A form shows detail of a single record.
References:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”
On a Mobile Web Client using disconnected processing, how is HTML delivered to the
browser?
A. The HTML is pulled from the Web cache on the Mobile Web Client
B. It is not possible for a disconnected client to receive Siebel HTML pages
C. The local Web Server with SWSE delivers the HTML to the browser
D. The Mobile Web Client must synchronize to receive the HTML from the Siebel
Web Engine
The correct answer is C.
Disconnected processing refers to handheld and mobile Web client processing which has no
connection to a Siebel Server or database server. The local Web server with Siebel Web
Server Extensions delivers HTML to the browser.
References:
Siebel 7 Essentials, “How clients Access Siebel Data”
Siebel 7 Bookshelf, “Siebel Handheld Administration Guide for Palm OS”
Refer to the exhibit below.
Scenario: You have three server machines and you are using desktop machines as clients.
You want to install full functionality for the Web client. Which components must be present
to support this functionality. Choose three.
A. Siebel Server
B. Siebel Web Engine
C. Gateway Server
D. Siebel Templates
E. Web Server
The correct answer is A, C & E.
The Web server and extensions should be on the first server. The next server should
include the Gateway server and Siebel server in this scenario.
References:
Siebel 7 Essentials, “How clients Access Siebel Data”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Microsoft Windows”
Refer to the exhibit below.
Scenario: You have two server machines and you are using laptops as clients for users who
will be traveling. You want to install full functionality for remote users. Which components
must be present to support this functionality. Choose three.
A. Siebel Web Server Extension
B. Object Manager
C. Siebel Web Engine
D. Data Manager
E. Eapps.cfg file
The correct answer is B, C & D.
The laptop will need the Data Manager and Object Manager as well as the first server in this
scenario. The Siebel Web Engine must also reside on both the server and laptop.
References:
Siebel 7 Essentials, “How clients Access Siebel Data”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Microsoft Windows”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for UNIX”
What is the purpose of the Siebel Monitoring Account?
A. Used to monitor database capacity and alert DBA when approaching designated
thresholds
B. Used to run Enterprise Server processes and components
C. Required to run Windows processes or start UNIX daemons
D. Required by Resonate Central Dispatch connection brokering software
The correct answer is D.
This account is required for the Resonate Central Dispatch connection brokering server.
Therefore, you need this account only if you install connection brokering. Both the Resonate
manager account and the Resonate monitoring account must exist on each host on which
Central Dispatch has been installed.
Reference:
Siebel 7 Essentials, “Installing Siebel Software”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Microsoft Windows”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for UNIX”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Oracle Applications”
Which of the following is NOT a valid task when installing and verifying the Enterprise and
Siebel Servers?
A. Invoke the installation program and follow the installation steps
B. Run the install.ksh script
C. Verify that the Windows Service and Unix daemon process is started
D. Inspect the SESsetup.log file in the Siebel root directory
The correct answer is B.
The install.ksh script is not used during installation of Enterprise and Siebel servers.
References:
Siebel 7 Essentials, “Installing Siebel Software”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Microsoft Windows”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for UNIX”
How might you verify repository data after installing the Database Server?
A. View the SESsetup.log file in the Siebel root directory
B. Verify that the Windows Service and Unix daemon process is started
C. Run the imprep.ksh script
D. Run a query to count the records in the S_VIEW table
The correct answer is D.
Running a query against a repository table such as S_VIEW is a great way to verify that the
Database Server installation was successful.
References:
Siebel 7 Essentials, “Installing Siebel Software”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Microsoft Windows”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for UNIX”
What function does the Siebel Web Engine perform when it receives a URL with a Siebel
request?
A. Gathers templates and data and builds an HTML page
B. Displays the HTML page on the client’s computer
C. Provides access to, and distributes load for Siebel Servers
D. Verifies that the client is using an acceptable browser
The correct answer is A.
The Web server recognizes that a URL contains a Siebel request and passes it to the Siebel
Web Engine. The Siebel Web Engine then builds the HTML page with data and template
tags which is passed via the Web server to the browser.
References:
Siebel 7 Essentials, “Exploring the Siebel Architecture”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Microsoft Windows”
What happens when a user enters a URL for a Siebel application into a Web browser?
A. The Browser retrieves the appropriate templates and the Siebel Web Engine
retrieves the data from the database to build the HTML page
B. The Siebel Web Engine recognizes the URL and passes it to the Web Server
where the HTML page is built for the user
C. The Web Server retrieves the appropriate templates and the Siebel Web Engine
retrieves the data from the database to build the HTML page
D. The Web Server recognizes the URL and passes it to the Siebel Web Engine
where the HTML page is built for the user
The correct answer is D.
The Web server recognizes that a URL contains a Siebel request and passes it to the Siebel
Web Engine. The Siebel Web Engine then builds the HTML page with data and template
tags which is passed via the Web server to the browser.
References:
Siebel 7 Essentials, “Exploring the Siebel Architecture”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Microsoft Windows”
Ken Fisher has several positions, including Service Representative, Service Leader, and
Support Engineer. His primary position is Support Engineer. How should Ken change his
position to Service Representative after he logs in?
A. Change the default position flag in his profile
B. Select User Administration ? User Profile
C. Select the position during the login process
D. Select View ? User Preferences ? Change Position
The correct answer is D.
Users can only log into one position at a time, and that position defaults to the user’s
primary position. A user may change positions after logging on by selecting View ? User
Preferences ? Change Position.
Reference:
Siebel 7 Essentials, “Access Control and Data”
Siebel 7 Bookshelf, “Applications Administration Guide”
Limiting data displayed in the My Service Request view to service requests assigned to the
user is an example of what?
A. Team-based access control
B. Access based on responsibility
C. Position-based access control
D. Access based on User ID
The correct answer is D.
Access to “My” views is an example of Personal Access Control. Typically, you can
implement personal access control when data has a creator or a person is assigned to the
data, usually as the owner.
References:
Siebel 7 Essentials, “Access Control and Data”
Siebel 7 Bookshelf, “Authentication and Access Control Administration Guide”
A user’s User ID affects which of the following?
A. Access to data that the user created
B. Ability to forecast opportunities
C. Access to specific screens
D. Access to specific views
The correct answer is A.
Access based on User ID is Personal Access Control. Typically, you can implement
personal access control when data has a creator or a person is assigned to the data, usually
as the owner.
References:
Siebel 7 Essentials, “Access Control and Data”
Siebel 7 Bookshelf, “Authentication and Access Control Administration Guide”
Which of the following statements is true about access control?
A. Different users with the same Responsibility may see different data on the same
view
B. View access for a Responsibility in one Organization will be different in another
Organization
C. Users see data based on Responsibility, ID, and Position
D. Users with different view access cannot view the same data
The correct answer is A.
Even though users with the same responsibility have access to the same views, the data
contained in those views may be different based on other Access Control mechanisms.
References:
Siebel 7 Essentials, “Access Control and View Types”
Siebel 7 Bookshelf, “Authentication and Access Control Administration Guide”
Which of the following views displays data based on a user’s position on a team and allows
all users associated with assigned positions to access the data?
A. My View
B. My Team’s View
C. All Across Organization View
D. All View
The correct answer is A.
The word “My” is frequently used in the titles of views applying single position access
control. However, “My” does not always imply single position access control. Some “My”
views apply personal, organization-based, or position-based sales team access control. For
example, the My Activities view applies personal access control.
References:
Siebel 7 Essentials, “Access Control and View Types”
Siebel 7 Bookshelf, “Authentication and Access Control Administration Guide”
When setting up your Organizational Hierarchy, why would you want to create a division
and then set the Organization Flag?
A. Making a division an organization prevents the assignment of records that
typically will be visible only to that organization
B. Because you want to remove the Division, but create an Organization with the
same name
C. You want other organizations to have access to the data
D. You do not want another organization to access the data
The correct answer is D.
When selected, the Organization Flag indicates that the division is also an organization. The system
copies that division into the Organization view.
References:
Siebel 7 Essentials, “Creating an Organization”
Siebel 7 Bookshelf, “Applications Administration Guide”
You would navigate to the User Administration ? Employees screen to do which of the
following? Choose two.
A. Assign the user to views
B. Assign views to responsibilities
C. Adjust the user’s access to data records
D. Determine which responsibilities are assigned to a user
The correct answer is C & D.
By navigating to User Administration ? Employees, you are able to see the Responsibilities
and Positions assigned to the user. By making modifications on this screen, you can adjust
the user’s access to data records.
References:
Siebel 7 Essentials, “Access Control and Data”
Siebel 7 Bookshelf, “Authentication and Access Control Administration Guide”
Which access control mechanism would typically be used to ensure that Sales
Representatives in the UK have access to only UK Customer information?
A. Position
B. Responsibility
C. Personal
D. Organization
The correct answer is D.
When individual data can be associated with an organization, you can apply organizationbased
access control to the data. This limits data access to users assigned to a particular
organization.
References:
Siebel 7 Essentials, “Access Control and Data”
Siebel 7 Bookshelf, “Authentication and Access Control Administration Guide”
Which of the following is a valid relationship between Controls and Fields?
A. One control maps to many fields
B. Many controls map to one field
C. Many controls map to many fields
D. One control maps to one field
The correct answer is D.
A control object identifies individual data controls in the data entry form, such as text boxes
and command buttons. A control either corresponds to one field in the business component,
or invokes program logic (in the case of a button control).
References:
Siebel 7 Essentials, “Understanding Object Definitions Behind a Siebel Application”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”
Upon completing a repository search in Tools, how do you navigate to an object definition
found during the search?
A. Right-click the object in the results list
B. Click the object in the results list
C. Double-click the object in the results list
D. Select the object and press the Space Bar
The correct answer is C.
Access the object definition by double-clicking the name of the object definition in the
Repository Search results list.
References:
Siebel 7 Essentials, “Using Siebel Tools to Examine Object Definitions”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”