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Siebel Business Analyst > Siebel 7 BA Questions > Flashcards

Siebel 7 BA Questions Flashcards

2
Q

Which of the following Siebel eBusiness Applications enables the field sales professionalsto forecast future business, generate customized presentations and proposals, and manager other activities?

A. Siebel Sales

B. Siebel Field Sales

C. Siebel Mobile Solutions

D. Siebel Mobile Sales

A

The correct answer is A.

Siebel Sales enables field sales organizations to sell collaboratively across geographies,time zones, and currencies, and scales to meet the needs of global deployments. Fieldsales professionals can forecast future business, generate customized presentations and soforth with Siebel Sales.

References:Siebel 7 Requirements Mapping, “Introducing Siebel eBusiness Applications”Siebel 7 Bookshelf, “Siebel Sales User Guide”

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3
Q

Siebel Handheld, Siebel Voice, and Siebel Wireless are all components of which set of Siebel eBusiness applications?

A. Siebel Mobile Solutions

B. Siebel Remote Solutions

C. Siebel Field Solutions

D. Siebel Technology Solutions

A

The correct answer is A.

Siebel Mobile solutions such as Siebel Handheld Applications, Voice Applications, andWireless Applications enable sales and service professionals to access Siebel eBusinessApplications remotely.

Reference:Siebel 7 Requirements Mapping, “Introducing Siebel eBusiness Applications”Siebel 7 Bookshelf, “Siebel Handheld Administration Guide for Palm OS”Siebel 7 Bookshelf, “Siebel Wireless Administration Guide”

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4
Q

Leveraging the corporate intranet as a single source for accessing critical information toinform and educate employees is a description of which of the following?

A. eBusiness Application Integration (EAI)

B. Employee Relationship Management (ERM)

C. Computer Telephony Integration (CTI)

D. Interactive Selling Suite (ISS)

A

The correct answer is B.

Siebel Employee Relationship Management (ERM) is a Siebel eBusiness Application toinform, develop, and support all employees in an organization by providing them with theperformance objective management, training management, news and information, teamcollaboration tools, and productivity applications.

Reference:Siebel 7 Requirements Mapping, “Introducing Siebel eBusiness Applications”Siebel 7 Bookshelf, “Siebel Employee Relationship Management Administration Guide”

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5
Q

Which Siebel eBusiness application is a family of multichannel sales, customer service, and
marketing applications that allows companies with fewer than 100 users to synchronize and
coordinate sales, and to compete more effectively?
A. Siebel SME Edition
B. Siebel Small Industry Edition
C. Siebel MidMarket Edition
D. Siebel Mid-Industry Edition

A

The correct answer is C.

Siebel MidMarket is a product line for the midmarket, which consists of companies with
revenues at or under a certain level and usually fewer than 100 users. The MidMarket is
much simpler than the Enterprise offering but it fully addresses the needs of the all three
target audiences for a multichannel eBusiness application.

Reference:
Siebel 7 Requirements Mapping, “Introducing Siebel eBusiness Applications”
Siebel 7 Bookshelf, “Glossary”

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6
Q

Conducting campaigns via television, radio, and billboards is identified as what?
A. Segmentation
B. Direct marketing
C. Indirect marketing
D. General marketing

A

The correct answer is C.
Segmentation is a marketing tool used when customers and prospects are segmented
based on profile information such as age, gender, purchasing history, etc. Direct marketing
is used when the candidate is known through customer records, etc. and is targeted directly.
Reference:
Siebel 7 Requirements Mapping, “Introducing Siebel eBusiness Applications”
Siebel 7 Bookshelf, “Siebel Marketing Guide”

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7
Q

The ability to examine the type of request, agent availability, and agent location, and then
decide where to route each work item is a function of which of the following?
A. Call Scripting
B. SmartScript
C. Computer Telephony Integration (CTI)
D. Universal Queuing

A

The correct answer is D.
Universal Queuing and global time zone support are new features with Siebel 7. Universal
Queuing tracks customer interactions, agent availability and agent location, and then
intelligently decides where each work item is routed and to whom.
Reference:
Siebel 7 Requirements Mapping, “Introducing Siebel eBusiness Applications”
Siebel 7 Bookshelf, “Siebel Universal Queuing Administration Guide”

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8
Q

A complete Web application that allows users to receive self service and assisted service
over the Internet is called what?
A. Siebel Field Service
B. Siebel eService
C. Siebel Service
D. Siebel Help Center

A

The correct answer is B.
With Siebel eService, customers can create and track service requests, check order status,
register products, see product information, ask a question and receive a response using
SmartResponse, and request immediate live Web assistance using Siebel eCollaboration.
Reference:
Siebel 7 Requirements Mapping, “Introducing Siebel eBusiness Applications”
Siebel 7 Bookshelf, “Siebel eService Administration Guide”

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9
Q

Enabling personalized email or Web-based campaigns and targeting initiatives are roles of
which of the following?
A. Siebel eMail Marketing
B. Siebel eCampaign
C. Siebel eMarketing
D. Siebel Web Marketing

A

The correct answer is C.
Siebel eMarketing is a subset application of Siebel Marketing, which primarily supports
electronic forms of marketing.
References:
Siebel 7 Requirements Mapping, “Introducing Siebel eBusiness Applications”
Siebel 7 Bookshelf, “Siebel Marketing Guide”

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10
Q

Providing access to a variety of training content via the Web is the function of which of the
following Siebel eBusiness Applications?
A. Siebel eTraining
B. Siebel Distance Learning
C. Siebel Web Library
D. Siebel eTechnology Library

A

The correct answer is A.
Siebel eTraining provides a Web-based training portal for creating, hosting, and managing
end-user training whereas Distance Learning provides a collaborative delivery tool, which
enables live interaction between the instructor and the students.
Reference:
Siebel 7 Requirements Mapping, “Introducing Siebel eBusiness Applications”
Siebel 7 Bookshelf, “Siebel eTraining Guide”

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11
Q

Which of the following is a way to enter a new record in Siebel 7? Choose Two.
A. By right-clicking on a list applet and select Edit > New Record
B. By selecting Menu > New Record
C. By clicking on File > New Record
D. By using the New button on the primary list or the detail form

A

The correct answer is B & D
You can enter a new record either by clicking the menu button and then selecting New
Record or by clicking the New button .
References:
Siebel 7 Requirements Mapping, “Navigating the Siebel eBusiness Application”
Siebel 7 CBT, “Navigating Siebel 7 Applications”

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12
Q

A list or form applet maps to which of the following?
A. Only one business object
B. Multiple business objects
C. Only one business component
D. A table
E. At least two business components

A

The correct answer is C.
One applet maps to only one business component. Many applets can be created from one
business component.
References:
Siebel 7 Requirements Mapping, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Siebel Tools Reference Volume 1”

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13
Q

An account is which of the following? Choose two.
A. A money generating business
B. A business partner
C. An organization external to your company
D. An organization owned by one person

A

The correct answer is B & C.
A is the definition of Opportunity. An account can be an organization external to your
company such as a current or potential client, a business partner, or a competitor.
References:
Siebel 7 Requirements Mapping, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Fundamentals”

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14
Q

Which of the following is a potential revenue-generating event?
A. Opportunity
B. Activity
C. Service
D. Proposal

A

The correct answer is A.
Activities refer to specific tasks or events to be completed. Service and Proposal are not
standard Siebel business components.
References:
Siebel 7 Requirements Mapping, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Fundamentals”

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15
Q

The three-layer design of Siebel’s eBusiness Application architecture allows for easier
what? Choose three.
A. Deployment
B. Support
C. Storage
D. Integration
E. Scalability

A

The correct answer is A, D, & E.
The three-layer design makes Siebel eBusiness Applications easy to deploy, scale,
integrate, and customize.
Reference:
Siebel 7 Requirements Mapping, “Exploring Siebel Web Architecture”
Siebel 7 Bookshelf, “Siebel Web Client Administration Guide”
Siebel 7 Bookshelf, “Siebel Tools Reference Volume 1”

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16
Q

The Siebel Web client, Dedicated Web client, Mobile Web client, Wireless client, and
Handheld client are all deployed in which environment?
A. Internet only
B. Intranet only
C. Internet with Internet Explorer only
D. Internet or Intranet

A

The correct answer is D.
Siebel Systems provides five types of Siebel clients to be deployed in Internet or Intranet
environments. These client types are: Siebel Web client; Siebel Dedicated Web client;
Siebel Mobile Web client; Siebel Wireless client; & Siebel Handheld client.
References:
Siebel 7 Requirements Mapping, “Exploring Siebel Web Architecture”
Siebel 7 Bookshelf, “Siebel Web Client Administration Guide”
Siebel 7 Bookshelf, “Siebel Tools Reference Volume 1”

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17
Q

Which of the following are Siebel application components? Choose three.
A. .rtf
B. .db
C. .exe
D. .cfg
E. .srf

A

The correct answer is C, D, & E.
The Siebel Executable File (.exe) is an application engine that builds a Siebel application at
runtime. Siebel Configuration file (.cfg) contains the parameters for initialization settings.
The Siebel Execution engine reads the .cfg file that points to a Siebel Repository file (.srf)
and the database to use. The .srf is a separate file with object definitions that specify the
Siebel application. It includes UI objects, business objects, and data objects representing
the three separate architectural layers in Siebel.
References:
Siebel 7 Requirements Mapping, “Exploring Siebel Web Architecture”
Siebel 7 Bookshelf, “Siebel Tools Reference Volume 1”

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18
Q

Mobile Web clients can synchronize with which of the following?
A. Only with the Siebel server from which they were extracted
B. Only with a Web server
C. With all Siebel servers
D. Only with Mobile and Web servers

A

The correct answer is A.
Mobile clients can only synchronize with the Siebel Server that stores their inbox and outbox
(the Siebel Server from which they were extracted).
References:
Siebel 7 Requirements Mapping, “Exploring the Siebel Web Architecture”
Siebel 7 Bookshelf, “Siebel Remote and Replication Manager Administration Guide”

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19
Q

Object Manager, File System Manager, Enterprise Integration Manager (EIM), and
Synchronization Manager are all examples of which of the following?
A. Siebel file systems
B. Server components
C. Server systems
D. Database system

A

The correct answer is B.
Assignment Manager, Email Manager, EIM, File System Manager, Generate New
Database, Generate Triggers, Call Center Object Manager, and Database Extract are some
of the predefined Siebel Server components.
References:
Siebel 7 Requirements Mapping, “Exploring the Siebel Web Architecture”
Siebel 7 Bookshelf, “Siebel Server Administration Guide”

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20
Q

The File System Manager does which of the following?
A. Enforces business rules
B. Allows seamless access to files across OS platforms
C. Requests retrieved data from Object Manager
D. Retrieves template files

A

The correct answer is B.
The File System Manager is the only server component that interacts directly with the Siebel
File System. It manages the File System and provides seamless access to files across OS
platforms.
References:
Siebel 7 Requirements Mapping, “Exploring the Siebel Web Architecture”
Siebel 7 Bookshelf, “Siebel Server Administration Guide”
Siebel 7 Bookshelf, “Siebel Remote and Replication Manager Administration Guide”

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21
Q

Which of the following are reasons for controlling access? Choose three.
A. Limit database size
B. Performance
C. Security
D. Display relevant views to users

A

The correct answer is B, C & D.
The reasons why organizations control user access are: security, performance, to display
relevant views to users, and to display relevant data to users.
References:
Siebel 7 Requirements Mapping, “Controlling View Access in Siebel eBusiness Applications”
Siebel 7 Bookshelf, “Authentication and Access Control Administration Guide”

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22
Q

Controlling user access to views is the function of which of the following?
A. Positions
B. Responsibilities
C. Data control
D. User Access Control

A

The correct answer is B.
A user’s responsibility determines which views a user has access to. The user’s position
determines which data the user will see within the available views.
References:
Siebel 7 Requirements Mapping, “Controlling View Access in Siebel eBusiness Applications”
Siebel 7 Bookshelf, “Authentication and Access Control Administration Guide”
Siebel 7 Bookshelf, “Applications Administration Guide”

23
Q

A user is assigned to which of the following?
A. Catalogs
B. Screens
C. Views
D. Responsibility

A

The correct answer is D.
A user may be assigned to at least one or more responsibilities. Users see the union of all
views of their responsibilities when they log in.
Reference:
Siebel 7 Requirements Mapping, “Controlling View Access in Siebel eBusiness Applications”
Siebel 7 Bookshelf, “Authentication and Access Control Administration Guide”
Siebel 7 Bookshelf, “Applications Administration Guide”

24
Q

Which views should be disabled for remote users? Choose two.
A. All Accounts
B. All Activities
C. My Accounts
D. My Contacts

A

The correct answer is A & B.
It is not a good practice to expose “All” views to Siebel remote users due to performance
and data reliability issues associated with synchronizing large amounts of data
References:
Siebel 7 Requirements Mapping, “Controlling View Access in Siebel eBusiness Applications”
Siebel 7 Bookshelf, “Siebel Remote and Replication Manager Administration Guide”
Siebel 7 Bookshelf, “Authentication and Access Control Administration Guide”

25
Q

Which of the following are true concerning access group hierarchy? Choose two.
A. An access group can have multiple parent access groups
B. Children inherit access rights of the parent group
C. An access group can have only one parent access group
D. Children do not automatically inherit access rights of the parent group

A

The correct answer is B & C.
An access group can belong to only one access group hierarchy and therefore only one
parent access group. Children inherit access rights of the parent group.
References:
Siebel 7 Requirements Mapping, “Controlling Access to Master Data Using Access Groups”
Siebel 7 Bookshelf, “Authentication and Access Control Administration Guide”

26
Q

In determining business logic, exploring the standard application determines which of the
following? Choose two.
A. Gaps to be addressed in design
B. Attributes that make up each business component
C. User base and sample data
D. Relationships between the business components

A

The correct answer is B & D.
You can learn about the business logic supporting the application such as the attributes for
business components and the relationships between business components from the
standard application. Also the developers can adversely impact functionality by making
unnecessary modifications or could overdevelop the application when the functionality is
already available in the standard Siebel application. It is good to explore the standard
application’s functionality well.
References:
Siebel 7 Requirements Mapping, “Using the UI to Determine Business Logic”
Siebel 7 Bookshelf, “Applications Administration Guide”

27
Q

Capturing the business logic, describing individual business components, and describing
their relationships and logical groupings is the function of which layer?
A. Party Business Layer
B. Business Objects Layer
C. Logical UI Objects Layer
D. Data Objects Layer

A

The correct answer is B.
The Logical UI Objects Layer defines the presentation of data such as applets, views,
navigation, etc. The Business Objects Layer captures the business logic and the Data
Objects Layer provides a logical representation of the underlying physical database. There
is no Party Business Layer.
References:
Siebel 7 Requirements Mapping, “Understanding Object Definitions”
Siebel 7 Bookshelf, “Siebel Tools Reference Volume 1”

28
Q

Which of the following statements are true? Choose two.
A. Each applet can map to more than one business component
B. Many different applets can be created from the same business component
C. Each applet maps to only one business component
D. Only one applet can be created from a business component

A

The correct answer is B & C.
One applet maps to only one business component. Many applets can be created from one
business component.
References:
Siebel 7 Requirements Mapping, “Understanding Object Definitions”
Siebel 7 Bookshelf, “Siebel Tools Reference Volume 1”

29
Q

A virtual database table that covers multiple real tables and organizes data in the way a
user chooses to view the data is called which of the following?
A. Link
B. Party
C. Join
D. Business component

A

The correct answer is D.
A business component represents a business entity in the Siebel application. The
information stored in a business component comes from one or more tables in the database.
References:
Siebel 7 Requirements Mapping, “Understanding Object Definitions”
Siebel 7 Bookshelf, “Siebel Object Interfaces Reference”
Siebel 7 Bookshelf, “Object Types Reference”

30
Q

Which of the following is captured in object definitions using joins and links?
A. View detail
B. Master data
C. Business logic
D. Business component

A

The correct answer is C.
Both joins and links capture business logic. You join a business component to a table
whereas link is used to define the relationships between two business components. A join is
used in a 1:1 or M:1 relationship and returns 0 or 1 record. A link is used in a 1:M or M:M
relationship and can return 0, 1, or many records.
References:
Siebel 7 Requirements Mapping, “Using Tools to Examine Object Definitions”
Siebel 7 Bookshelf, “Siebel Tools Reference Volume 1”
Siebel 7 Bookshelf, “Object Types Reference”

31
Q

A column that uniquely identifies each row in a table is called what?
A. Foreign key column
B. User Key column
C. Primary Key column
D. Index column

A

The correct answer is C.
Siebel data is stored in tables in a relational database to minimize duplication. The Primary
Key column uniquely identifies each row of the table.
Reference:
Siebel 7 Requirements Mapping, “Understanding the Siebel Data Model”
Siebel 7 Bookshelf, “Object Types Reference”
Siebel 7 Bookshelf, “Siebel Tools Reference Volume 1”

32
Q

Which of the following statements are true concerning ROW_ID? Choose two.
A. Contains a Siebel-generated identifier that is unique across all tables
B. Is a placeholder in a table that refers to the foreign key of a parent table
C. Is managed by Siebel applications and must not be modified by users
D. Is used to prevent users from entering duplicate record information

A

The correct answer is A & C.
A ROW_ID contains a Siebel-generated identifier that is unique across all tables. It is used
by Siebel applications to maintain referential integrity and should not be modified by users.
References:
Siebel 7 Requirements Mapping, “Understanding the Siebel Data Model”
Siebel 7 Bookshelf, “Object Types Reference Guide”
Siebel 7 Bookshelf, “Siebel Tools Reference Volume 1”

33
Q

Which of the following is the basis for maintaining referential integrity in Siebel applications?
A. Foreign and user key relationships
B. User key and index relationships
C. Primary and foreign key relationships
D. Primary and user key relationships

A

The correct answer is C.
Siebel maintains referential integrity by using primary and foreign keys.
References:
Siebel 7 Requirements Mapping, “Understanding the Siebel Data Model”
Siebel 7 Bookshelf, “Object Types Reference Guide”
Siebel 7 Bookshelf, “Siebel Tools Reference Volume 1”

34
Q

Providing a set of tools for defining, automating, and managing business processes is the
function of which of the following?
A. Siebel Workflow
B. Siebel Audit Trail
C. Siebel Assignment manager
D. Siebel Assistant

A

The correct answer is A.
Siebel Workflow is an automation tool based on business rules and policies and conditions
under which these rules should be enforced. Siebel Audit Trail is used to analyze the
turnaround time between the opening of a service request and its resolution, etc. Siebel
Assignment Manager automates the assignment of a service request, opportunity, etc. to
the right person based on the assignment rules and criteria. Siebel Sales Assistant helps
sales reps by providing them with sales method and activity templates.
Reference:
Siebel 7 Requirements Mapping, “Exploring Siebel Automation Options”
Siebel 7 Bookshelf, “Siebel Workflow Administration Guide”

35
Q

Real-time synchronization of Siebel and external data can involve which integration
strategies? Choose three.
A. Enterprise Integration Manager (EIM)
B. Object Interfaces
C. Connectors
D. Workflow for eBusiness Application Integration (EAI)
E. Virtual Business Component (VBC)

A

The correct answer is B, C, & D.
Virtual Business Components (VBCs) are used to display external data in Siebel UI. EIM is
used to import/export high-volume batch synchronization.
References:
Siebel 7 Requirements Mapping, “Integration Approaches and Consideration”
Siebel 7 Bookshelf, “Overview: Siebel eBusiness Application Integration Volume 1”
Siebel 7 Bookshelf, “Siebel eBusiness Application Integration Volumes 2, 3, & 4”

36
Q

Which of the following provides a sales force with a quick list of all activities required to
successfully complete a task?
A. Task completion templates
B. Order activity templates
C. Task templates
D. Activity templates

A

The correct answer is D.
Activity templates allow users to accomplish and coordinate complex tasks with ease. They
also allow users to book a conference room, make an arrangement with the presenter, etc.
References:
Siebel 7 Requirements Mapping, “Exploring Siebel Automation Options”
Siebel 7 Bookshelf, “Applications Administration Guide”
Siebel 7 Bookshelf, “Siebel Sales User Guide”

37
Q

Business services within Siebel eBusiness Application Integration (EAI) designed to
exchange data with other non-Siebel applications are called what?
A. Transport adapters
B. Business Integration Objects
C. Siebel-to-Siebel connector
D. Java Data Bean

A

The correct answer is A.
Transport adapters are business services within Siebel EAI that are designed to
communicate with other protocols and technologies outside of Siebel applications. They
“transport” data from the Siebel to external systems. IBM MQ Series, Microsoft MSMQ,
HTTP are some of the examples of the transport adapters.
References:
Siebel 7 Requirements Mapping, “Exploring Siebel Integration Options”
Siebel 7 Bookshelf, “Overview: Siebel eBusiness Application Integration Volume 1”
Siebel 7 Bookshelf, “Transport and Interface: Siebel eBusiness Application Integration
Volume 3”

38
Q

Which of the following allows users to manage schedules and activities in a Personal
Information Manager while using the Siebel eBusiness application to drive the business
process?
A. eContent Services
B. Workflow
C. Siebel Sync
D. OLE DB Provider

A

The correct answer is C.
Siebel Sync provides synchronization of Siebel Accounts, Contacts, Activities, and Calendar
records with popular Personal Information Management (PIM) products like Microsoft
Outlook and Palm-powered devices. Sales, marketing, and service professionals who plan
their days and manage their contacts using their Palm-powered device, Microsoft Outlook,
or Siebel Sales, can synchronize their changes across applications.
References:
Siebel 7 Requirements Mapping, “Exploring Siebel Integration Options”
Siebel 7 Bookshelf, “Siebel Sync Guide”
Siebel 7 Bookshelf, “What’s New in Siebel 7: For Administrators and Developers”

39
Q

Which of the following are best practices in mapping legacy data to the Siebel database?
Choose three.
A. Load data in batches of 5,000 records or less
B. Activate Transaction logging and Indexes
C. Document mappings between the source, EIM, and base tables
D. Load children tables first, then parents
E. Ensure that any columns added to base tables have a corresponding column add
to the EIM table

A

The correct answer is A, C, & E.
Mapping Legacy Data – Best Practices:
- Document mappings between the source, EIM, and base thoroughly.
- Use interface tables that map to many base tables to decrease the number of EIM loads.
- Verify whether the table mappings are correct.
- Ensure that any columns added to base tables during configuration have a corresponding
- EIM columns added to the EIM tables.
- Disable transaction logging and indexes to improve performance.
- Load parent tables first and then children.
- Load data in small batches.
- Schedule a review with Expert Services to prevent future problems.
References:
Siebel 7 Requirements Mapping, “Mapping Legacy Data to the Siebel Database”
Siebel 7 Bookshelf, “Interface Tables Reference
Siebel 7 Bookshelf, “ Siebel Enterprise Integration Manager Administration Guide”

40
Q

Which adaptation activity may be performed by either the manufacturer or customer, and
can be done by translating or reformatting UI elements?
A. Globalization
B. Triangulation
C. Internationalization
D. Localization

A

The correct answer is D.
Localization refers to the process of adapting a program to a specific locale.
Internationalization refers to the process of building capabilities into software so that it can
be used in any locale. The software manufacturers internationalize their own software.
References:
Siebel 7 Requirements Mapping, “Siebel Applications in a Multinational Environment”
Siebel 7 Bookshelf, “Global Deployment Guide”

41
Q

Which are steps in planning for global deployment? Choose three.
A. Determine if the Siebel application supports the operation systems for the data
presentation required
B. Choose a database with the code page that supports the languages you need
C. Create a separate .srf for each locale
D. Create a separate siebel.exe for each locale
E. Understand the impact of local regulations on the type of data to be stored

A

The correct answer is A, B, & E.
A, B, & E are some of the global deployment considerations and planning tasks. The
developers do not create separate siebel.exe files or separate .srf files for each locale.
Instead, you set the language parameter in the .cfg.
References:
Siebel 7 Requirements Mapping, “Siebel Applications in a Multinational Environment”
Siebel 7 Bookshelf, “Global Deployment Guide”

42
Q

A logical representation of the underlying third-party RDBMS schema purchased by the
customer is which of the following?
A. Physical UI Layer
B. Data Objects Layer
C. Business Objects Layer
D. Logical UI Objects Layer

A

The correct answer is B.
The Physical UI Layer controls the layout of the UI. The Logical UI Objects Layer includes
applets, views, and screens. The Business Objects Layer includes business components
and business objects.
References:
Siebel 7 Requirements Mapping, “Considerations for Configuring a Siebel Application”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1”

43
Q

The HTML editor modifies which of the following within Siebel applications? Choose two.
A. Business Object definitions
B. Physical UI definitions
C. Siebel Web templates
D. Data Object definitions

A

The correct answer is B & C.
The HTML editor consists of Siebel Web templates (.swt), cascading style sheets (.css), and
graphics (.gif), all to be used to define the physical UI.
References:
Siebel 7 Requirements Mapping, “Considerations for Configuring a Siebel Application”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1”

44
Q

Which statements are true concerning calculated fields? Choose three.
A. Are read-only
B. Can be queried
C. Can be stored in the database
D. Cannot be queried
E. Cannot be sorted

A

The correct answer is A, B, & E.
Calculated fields do not support updates, so are read-only. They cannot be stored in the
database. Validation criteria on them are ignored. Queries on calculated fields are always
supported.
References:
Siebel 7 Requirements Mapping, “Considerations for Configuring a Siebel Application”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 2”

45
Q

The choice between modifying a process and modifying an application depends on which
one of the following?
A. Software
B. Customer satisfaction
C. Cost-benefit analysis
D. Hardware

A

The correct answer is C.
Software, Hardware, and customer satisfaction all play a very important role in the success
of any software implementation. However, whether you would modify your business
processes or modify the standard Siebel application to suit your business processes
depends on the cost-benefit analysis. You choose which one would maximize the return on
investment.
References:
Siebel 7 Requirements Mapping, “Siebel Product Implementation Considerations and the
BA Role”

46
Q

Which one of the following is a goal of the Discover stage?
A. Produce functional requirements contributing to a high-level design solution
B. Hold a configuration review to gain buy-in on product configurations
C. Produce System Design Specifications
D. Complete data cleansing, data conversions, and interface specifications

A

The correct answer is A.
There are six Implementation Project Stages.
1. Define Stage
2. Discover Stage
3. Design Stage
4. Configure Stage
5. Validate Stage
6. Deploy Stage
During the Discover Stage, the project team concentrates on refining and documenting the
functional and technical requirements that are needed to support the business goals.
References:
Siebel 7 Requirements Mapping, ”Conducting Siebel Mapping and Gap Analysis”
Siebel 7 Bookshelf, “Guide to Siebel Global Services”

47
Q

What are three critical activities that project sponsors will need to perform during the
Discover stage? Choose three.
A. Review and approve critical changes to functionality
B. Map business requirements to Siebel product functionality
C. Assign action items
D. Provide necessary resources
E. Create high-level design

A

The correct answer is A, C, & D.
Project sponsors are usually executives on both sides. As such, they do not actually map
requirements or create designs. Instead, they do what the executives do: review, approve,
assign, and provide resources.
References:
Siebel 7 Requirements Mapping, ”Conducting Siebel Mapping and Gap Analysis”
Siebel 7 Bookshelf, “Guide to Siebel Global Services”

48
Q

Siebel mapping and gap analysis consists of which of the following? Choose two.
A. User review session
B. Siebel project quality review
C. Background tasks and analysis
D. Implementation of training plan
E. Expert Services Quality review

A

The correct answer is A & C.
In User Review sessions, the BAs gather business requirements and business process
scenarios; promote user buy-in and acceptance; encourage users to familiarize themselves
with application functionality; and manage user expectations. Background Analysis and
Evaluation are performed to evaluate action items gathered through user review sessions,
accomplish mapping activities, and design proposed solutions.
References:
Siebel 7 Requirements Mapping, “Conducting Siebel Mapping and Gap Analysis”
Siebel 7 Bookshelf, “Global Deployment Guide”

49
Q

Which are guidelines for User Review Sessions? Choose two.
A. Limit sessions to four hours maximum
B. Distribute the agenda well in advance of the session
C. Distribute the agenda during the session
D. Limit sessions to two hours maximum
E. Limit sessions to a one-hour maximum

A

The correct answer is A & B.
Other guidelines for User Review Sessions include:
- Assign a scribe to capture action items as they occur
- Verify action item accuracy with the users
- Use a tool that will enable you to capture business requirements for each business unit
- Set user expectations
- Walk through navigation scripts first to familiarize users with each scenario
- Ensure that user sessions are hands-on and let them create their own set of data
- Distribute decisions and action items prior to next session
References:
Siebel 7 Requirements Mapping, “Considerations for Configuring a Siebel Application”

50
Q

Which of the following are components of a business requirements matrix? Choose three.
A. Product functionality
B. Resolved usability information
C. Business logic changes
D. Business units
E. Gap descriptions and ratings

A

The correct answer is A, D, & E.
A business requirements matrix should have business units, product functionality, business
requirements, and gap descriptions and ratings components.
References:
Siebel 7 Requirements Mapping, “Conducting Siebel Mapping and Gap Analysis”

51
Q

Resolving usability means what?
A. Identifying potential application gaps
B. Mapping the business requirements to the purchased Siebel application
functionality
C. Using the re-crafted demo to obtain users’ approval of the proposed solution
D. Re-crafting the application demonstration in effort to fill potential gaps

A

The correct answer is C.
Re-crafting the demo revisits and adjusts the demonstration to explore ways of filling
potential gaps raised during the previous sessions. Resolving usability uses the re-crafted
demo that addresses potential gaps to obtain users’ approval of the proposed solution.
References:
Siebel 7 Requirements Mapping, “Siebel Product Implementation Considerations and the
BA Role”

Siebel Business Analyst (1 decks)

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