SHRM Prep Flashcards
Business Acumen Requires… (3) (pg 13)
- Knowledge of profitable aspects of the business
- Understanding of cash flow and market
- Understanding of particular business niche
What it the purpose of HR? (3) (pg 13)
- Connecting the business with the right individuals (right people in right roles)
- Resolving employee problems day to day
- Motivating employees to perform their best
Develop business acumen by… (3) (pg 14)
- Understanding Finances (P&L, cash flow, balance statements, etc)
- Familiarize with Company Business Strategy
- Understand business environment
HR Communication: (pg 15)
How a business chooses to engage with its HR dept
Ways HR can Improve Communication (pg 15)
- Effectively plan internal comms
- Implement an all-inclusive communication system (HRIS)
- Create environment that encourages face to face communication
- Plan a strategy focused on company culture
- Create an effective onboarding plan (for new hires)
What should you focus your HR Communication strategies on? (pg 15)
Increasing productivity and improving communication
What are the 3 aspects of HR Consultation to consider before starting? (pg. 19)
- Business Management
- Administrative Functions
- Licensing Requirements
Critical Evaluation: (pg 21)
Gathering data to measure and objectively assess an organization or problem to make a recommendation
What are the 4 stages of critical evaluation? (pg 21)
- Assessing the bigger picture
- Approach to problem solving-
- Evaluating decision quality
- Implementing when necessary
Ethical Practice: (pg 22)
The act of seamlessly integrating common moral values into everyday business practices
Cultural Effectiveness: (pg. 23)
The ability to value and consider the perspectives and backgrounds of all parties
Benefits of implementing ethical practices (4) (pg. 24)
- Acceptance of all cultures, religions, and beliefs
- Better and more successful customer interaction
- an honest and reliable company image
- environmental protection
how can HR depts practice ethics? (p. 24)
- Keep records confidential
- Highlight consequence of actions
- stay up to date w rules and regulations
- be selective about managerial positions
- highlight diversity & inclusion
how can HR depts be more culturally effective? (pg. 25)
- appreciating differences
- encouraging personal growth
- Reducing generational gap
- assigning cultural educators
- encouraging adaptability
Leadership: (pg 26)
Social (interpersonal) impact link between two or more people who rely on each other to achieve common goals
Maintenance Requirements: (pg 26)
the need for people to be accepted and strive to work together
Task Needs (pg 26)
The need for the team to manage advancement towards achieving the goal that led to the formation of the group
Two Types of Leaders (pg 26)
Formal and Informal
Formal Leader: (pg 26)
A person who is acknowledged as the group’s official leader by those outside of the group, typically in the form of an appointed position
Informal Leader: (pg 26)
not chosen by the organization, persons who have significant influence over team members despite not holding a recognized leadership position
Goal-Set Theory (pg 26)
People will perform much better at work if they have demanding, defined, and agreed upon performance targets
Goal-set theory principles (pg 26)
- People try to achieve goals they set themselves, ie. people who have goals are more driven and personally motivated/invested
- challenging goals create greater results than easy goals, they’re not always accomplishing goals but people tend to work harder
Goal Commitment: (pg 27)
the degree to which people devote themselves to achieving a goal, setting priorities is an important part to goal commitment
Best Way to Increase Goal Commitment (1) (pg 27)
- Engage your people in the goal setting process, when you impose goals top down you will get less commitment
Expectancy Theory (pg 27)
people choose the more appealing goal when presented with two or more options. And the more appealing the chosen alternative is, the more motivated people will be to pursue it. they choose the option with the highest benefits and fewest drawbacks
Attribution theory: (pg 27)
describes the cognitive process through which people perceive the reasons or causes for their actions. conduct is illustrated by a blend of aptitude/effort and task complexity/luck
Self Determination Theory SDT: (pg 27)
motivation; how extrinsic rewards influence intrinsic motivation.
Extrinsic Motivation (pg 27)
doing something for the sake of achieving the desired result
Intrinsic Motivation (pg 27)
doing something for the sake of the activity itself
