SHRM Prep

Question 1

Business Acumen Requires… (3) (pg 13)

Answer 1

• Knowledge of profitable aspects of the business
• Understanding of cash flow and market
• Understanding of particular business niche

Question 2

What it the purpose of HR? (3) (pg 13)

Answer 2

• Connecting the business with the right individuals (right people in right roles)
• Resolving employee problems day to day
• Motivating employees to perform their best

Question 3

Develop business acumen by… (3) (pg 14)

Answer 3

• Understanding Finances (P&L, cash flow, balance statements, etc)
• Familiarize with Company Business Strategy
• Understand business environment

Question 4

HR Communication: (pg 15)

Answer 4

How a business chooses to engage with its HR dept

Question 5

Ways HR can Improve Communication (pg 15)

Answer 5

• Effectively plan internal comms
• Implement an all-inclusive communication system (HRIS)
• Create environment that encourages face to face communication
• Plan a strategy focused on company culture
• Create an effective onboarding plan (for new hires)

Question 6

What should you focus your HR Communication strategies on? (pg 15)

Answer 6

Increasing productivity and improving communication

Question 7

What are the 3 aspects of HR Consultation to consider before starting? (pg. 19)

Answer 7

• Business Management
• Administrative Functions
• Licensing Requirements

Question 8

Critical Evaluation: (pg 21)

Answer 8

Gathering data to measure and objectively assess an organization or problem to make a recommendation

Question 9

What are the 4 stages of critical evaluation? (pg 21)

Answer 9

• Assessing the bigger picture
• Approach to problem solving-
• Evaluating decision quality
• Implementing when necessary

Question 10

Ethical Practice: (pg 22)

Answer 10

The act of seamlessly integrating common moral values into everyday business practices

Question 11

Cultural Effectiveness: (pg. 23)

Answer 11

The ability to value and consider the perspectives and backgrounds of all parties

Question 12

Benefits of implementing ethical practices (4) (pg. 24)

Answer 12

• Acceptance of all cultures, religions, and beliefs
• Better and more successful customer interaction
• an honest and reliable company image
• environmental protection

Question 13

how can HR depts practice ethics? (p. 24)

Answer 13

• Keep records confidential
• Highlight consequence of actions
• stay up to date w rules and regulations
• be selective about managerial positions
• highlight diversity & inclusion

Question 14

how can HR depts be more culturally effective? (pg. 25)

Answer 14

• appreciating differences
• encouraging personal growth
• Reducing generational gap
• assigning cultural educators
• encouraging adaptability

Question 15

Leadership: (pg 26)

Answer 15

Social (interpersonal) impact link between two or more people who rely on each other to achieve common goals

Question 16

Maintenance Requirements: (pg 26)

Answer 16

the need for people to be accepted and strive to work together

Question 17

Task Needs (pg 26)

Answer 17

The need for the team to manage advancement towards achieving the goal that led to the formation of the group

Question 18

Two Types of Leaders (pg 26)

Answer 18

Formal and Informal

Question 19

Formal Leader: (pg 26)

Answer 19

A person who is acknowledged as the group’s official leader by those outside of the group, typically in the form of an appointed position

Question 20

Informal Leader: (pg 26)

Answer 20

not chosen by the organization, persons who have significant influence over team members despite not holding a recognized leadership position

Question 21

Goal-Set Theory (pg 26)

Answer 21

People will perform much better at work if they have demanding, defined, and agreed upon performance targets

Question 22

Goal-set theory principles (pg 26)

Answer 22

• People try to achieve goals they set themselves, ie. people who have goals are more driven and personally motivated/invested
• challenging goals create greater results than easy goals, they’re not always accomplishing goals but people tend to work harder

Question 23

Goal Commitment: (pg 27)

Answer 23

the degree to which people devote themselves to achieving a goal, setting priorities is an important part to goal commitment

Question 24

Best Way to Increase Goal Commitment (1) (pg 27)

Answer 24

• Engage your people in the goal setting process, when you impose goals top down you will get less commitment

Question 25

Expectancy Theory (pg 27)

Answer 25

people choose the more appealing goal when presented with two or more options. And the more appealing the chosen alternative is, the more motivated people will be to pursue it. they choose the option with the highest benefits and fewest drawbacks

Question 26

Attribution theory: (pg 27)

Answer 26

describes the cognitive process through which people perceive the reasons or causes for their actions. conduct is illustrated by a blend of aptitude/effort and task complexity/luck

Question 27

Self Determination Theory SDT: (pg 27)

Answer 27

motivation; how extrinsic rewards influence intrinsic motivation.

Question 28

Extrinsic Motivation (pg 27)

Answer 28

doing something for the sake of achieving the desired result

Question 29

Intrinsic Motivation (pg 27)

Answer 29

doing something for the sake of the activity itself