short quiz

Question 1

processing all incoming and outgoing calls

Answer 1

TELEPHONE OPERATOR

Question 2

greeting guest

Answer 2

RECEPTIONIST

Question 3

Open the doors of guests’ vehicles on their arrival in the hotel portico

Answer 3

DOOR ATTENDANT

Question 4

Making reservations for dining in famous restaurant

Answer 4

CONCIERGE

Question 5

Handling guaranteed and non-guaranteed reservation

Answer 5

RESERVATION AGENT

Question 6

It depends on the size and style of operation of the hotel.

Answer 6

Organization structure

Question 7

Receiving payment

Answer 7

CASHIER

Question 8

Handling guest luggage at the time of arrival and departure

Answer 8

BELL BOY

Question 9

Direct and coordinate the activities of the front office department

Answer 9

FRONT OFFICE MANAGER

Question 10

is the application of disciplined analytics of past business data that predict consumer behaviour at the micro-market level and optimize product availability and price so as to maximize revenue growth.

Answer 10

Revenue management

Question 11

works at night at the reception of a hotel.

Answer 11

night auditor

Question 12

is the account of an individual guest who is currently registered in the hotel.

Answer 12

folio (billing receipt)

Question 13

plays a critical part in Tourism and Hospitality Industry.

Answer 13

Front Office

Question 14

is the first and last point which interacts with the visitor guest \client.

Answer 14

Office