Short Answer Questions Flashcards
Identify 5 ancillary products and services that are available to enchanted a customer’s holiday arrangement.
Car hire Excursions Foreign exchange Insurance Coach ticket
Explain the difference between stand alone and ancillary products.
Stand alone is something you can have without booking a holiday. Whereas ancillary products is something you have to have when you book a holiday
List 4 products and services which are often sold stand alone
Coach ticket
Rail ticket
Car hire
Foreign exchange
List 5 products and services which are often sold as ancillary to a main product.
Flight meals Airport lounge Insurance Children’s club Airport hotel
Car hire
Avis
Holiday autos
Foreign exchange
Thomas cook
Travex
Theatre tickets
Keith Prowse
Ticketmaster
Travel insurance
Vantage
Halo
Ferry Travel
P and O ferries
Brittany ferries
Explain 1 benefit to an organisation of selling ancillary products and services to customers.
The benefit to an organisation of selling ancillary products are they provide the agency with additional income or profit
Why is it beneficial to an organisation to sell products as stand alone rather then ancillary to a main product
Provides costumers with a greater range of products to meet their needs and also enable agencies to increase the volume of sales in the agency, gaining more money.
When is the best opportunity is to sell accommodation upgrades to customers travelling to New York to celebrate a wedding anniversary?
When they are booking the customers holiday by up selling the products to make the holiday special for the customers anniversary.
What information should be provided to customer when offering to book transfers?
Is it a coach, private taxi or transfer ferry?
How long will it take?
Will it pick you up from the airport to the hotel or will it stop somewhere else?
Identify 3 methods available of booking ancillary products and services
Internet
View data
Tour operator systems
3 pieces of information required when costing car hire for an extended family of 6 travelling to the Algarve on holiday
Date of arrival and time of arrival
Number of days the hire is required
Any extras required. For example child’s seats, size of car
