SFC_03_upload_docx Flashcards
How do you create an access code for testing purposes?
Login as Admin, select Content > Purchase Orders, click New Purchase Order, enter Prefix and Partner Organization Name, click Next, set Starter Category IDs or Starter Pack ID, click Next, set Num to generate, select Product and Max Redemption, click Publish.
Detailed steps include entering specific identifiers for the purchase order and deciding on the number of access codes to generate.
What does the ‘Num to generate’ field represent?
It represents the actual number of access codes that you wish to generate.
This can be one access code redeemable multiple times or multiple codes, each with their own redemption limit.
Where can you find the actual redeem code after publishing the access code?
Go to Subscriptions > SubscriptionsCoupons and enter the prefix in the Search field.
The Key column will display the actual redeem code needed for redemption.
True or False: You can redeem an access code while logged out.
True
Users can redeem access codes regardless of their login status.
What happens if a user with a subscription claims an access code?
The current subscription gets cancelled.
This change will be noted under the account profile and in Stripe.
What should happen if a user redeems two access codes with the same duration?
Start/end dates should not be affected, but all classes associated with the access code should be added to the user’s class list.
This ensures continuity of access while expanding the user’s class offerings.
What are the two ways to refund a payment in Stripe?
- Subscriptions > ellipses button to refund and cancel the subscription
- Payments to refund the payment while keeping the subscription active
Different refund methods impact subscription status differently.
Who handles refunds for website and Google App purchases?
Brainscape Tech Support handles refunds for both website and Google App purchases.
For Apple/iOS app purchases, users must go to Apple for refunds.
What is the typical process for Google refunds?
Most customers are directed to Brainscape for refunds, as Google usually processes few refunds due to a 48-hour claim window.
This means Brainscape often handles refunds for Google purchases as well.
Who do refunds for access codes/licensees go back to?
Refunds for access codes/licensees are directed back to the reseller.
Brainscape does not issue these refunds directly.
Fill in the blank: If a redeem code is in effect and a user redeems the code again, _______.
no new subscription will be created.
This ensures that only one coupon is redeemed regardless of subsequent attempts.
