Seven Pillars of Quality Flashcards
1
Q
What is Efficacy?
A
deals with a Controlled Environment and examines what is possible as an upper boundary
2
Q
What is Effectiveness?
A
did it achieve its Intended Outcome in the real world
3
Q
What is Efficiency?
A
were the resources used to derive the Greatest Benefits and Least Waste, by determining the cost with the benefits
4
Q
What is Acceptablility?
A
usefulness of the service and its perceived impact on the Quality of Life
5
Q
What is Optimality?
A
in the system was the Optimum Allocation of Resources used relative to the benefits
6
Q
What is Equity?
A
did the service provide Equal Treatment to all at best fair treatment
7
Q
What is Legitimacy?
A
values through Societal lens rather than individual perspective
