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Apple Device Support 2024 (SUP-2024) > Setting Up and Restoring iPhone or iPad > Flashcards

Setting Up and Restoring iPhone or iPad Flashcards

1
Q

What do you need to back up your iPhone or iPad using iCloud?

A. Available iCloud storage space
B. Encryption key
C. USB or USB-C to Lightning cable

A

A. Available iCloud storage space

Make sure that you have enough iCloud storage space for your data and content.

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2
Q

iCloud automatically backs up your iPhone or iPad every day.

A. True
B. False

A

A. True

After you set up iCloud Backup, your iPhone or iPad automatically backs up every day as long as you connect it to a Wi-Fi network and a power source and lock the screen.

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3
Q

What should you do to back up a device to a computer?

A. Connect to Wi-Fi.
B. Encrypt your backup.
C. Manually initiate the backup.

A

C. Manually initiate the backup.

When you use a computer to back up your iPhone or iPad, you must manually initiate the backup.

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4
Q

What must you do when you create an encrypted backup on your computer?

A. Reformat the startup disk.
B. Store the password somewhere safe.
C. Update Startup Security settings.

A

B. Store the password somewhere safe.

If you create an encrypted backup, write down the password and store it somewhere safe. You have no way to recover encrypted backups without this password.

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5
Q

Which task should you complete before you transfer the information from your current iPhone to a new iPhone that you haven’t set up?

A. Back up your current iPhone using iCloud.
B. On your current iPhone, use Erase All Content and Settings.
C. On your new iPhone, go to Settings > General > Transfer or Reset iPhone.

A

A. Back up your current iPhone using iCloud.

When you back up your iPhone, you have an additional copy of your current information that you can transfer to your new device if needed.

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6
Q

Which method lets you transfer data and content directly from your current device to your new device?

A. iCloud
B. Computer
C. Quick Start

A

C. Quick Start

Quick Start directly transfers data and information from your current device to your new device.

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7
Q

Where do you complete steps that you skipped during Quick Start?

A. In Settings on your new device
B. In Setup Assistant on your current device
C. In a web browser while signed in to your iCloud account on your new device

A

A. In Settings on your new device

You complete any steps that you skipped during Quick Start in Settings on your new device.

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8
Q

Which of the following should you turn off before you restore iPhone to factory settings?

A. Find My
B. Cellular data
C. Notifications

A

A. Find My

You should you turn off Find My on iPhone before you restore.

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9
Q

Where on iPhone or iPad can you find the Erase All Content and Settings option?

A. Settings > Control Center
B. Settings > General > Transfer or Reset
C. Settings > General > Software Update

A

B. Settings > General > Transfer or Reset

Settings > General > Transfer or Reset is where you find the Erase All Content and Settings option.

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10
Q

Where in Apple Configurator can you choose to restore a device to factory settings?

A. Actions > Prepare
B. Actions > Advanced > Revive Device
C. Actions > Restore

A

C. Actions > Restore

Actions > Restore is where you restore a device to factory settings. Additionally, you can choose Actions > Advanced > Erase All Content and Settings to retain the current iOS version.

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11
Q

What happens if Find My is still turned on when you try to restore iPhone or iPad using a Mac?

A. The restore attempt can’t continue.
B. Your Mac disconnects the device.
C. You must enter the Apple ID password on your Mac.

A

A. The restore attempt can’t continue.

If Find My is turned on, you must turn it off on your device and try again.

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12
Q

Which of the following is required to restore your data to your iPhone using iCloud?

A. iPhone reset to factory settings
B. A Mac with macOS 12.0 or later
C. A 5G cellular connection
D. A wired Ethernet connection

A

A. iPhone reset to factory settings

Restore from iCloud Backup appears during iPhone setup, so the device must be reset to factory settings.

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13
Q

Which of the following is required to restore your data to your iPhone from your Mac?

A. iPhone reset to factory settings
B. A USB or USB-C to Lightning cable
C. A wired Ethernet connection
D. Two-factor authentication

A

B. A USB or USB-C to Lightning cable

You need a USB or USB-C to Lightning cable to restore from a backup on a Mac.

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14
Q

Which type of backup can you use to restore a currently setup iPhone or iPad?

A. Device mirroring
B. iCloud backup
C. Mac backup

A

C. Mac backup

You can restore a new, reset, or setup device from a Mac backup.

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15
Q

Which of the following do you need to do on your iPhone before you restore from a Mac backup?

A. Sign out of iCloud
B. Turn off Find My
C. Manually start an iCloud backup

A

B. Turn off Find My

You must turn off Find My before you can restore your iPhone from a Mac backup.

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16
Q

Which of the following is a reason to revive a device?

A. Updating iOS
B. Refreshing the device for a new user
C. Unsticking the device from the Apple logo or a blank screen

A

C. Unsticking the device from the Apple logo or a blank screen

If iPhone or iPad is unresponsive, you can put the device in recovery mode.

17
Q

What do you need to do first when you put a device in recovery mode?

A. Turn off the device.
B. Sign out of iCloud.
C. Connect the device to a Mac.

A

C. Connect the device to a Mac.

To enter recovery mode, you must connect the device to a Mac.

18
Q

Which other option can you use if you can’t revive your device and it’s stuck on the Apple logo?

A. Enter recovery mode and attempt to restore the device.
B. Enter recovery mode and update the device.
C. Enter recovery mode and restore from a backup.

A

A. Enter recovery mode and attempt to restore the device.

If you can’t revive your device, you need to restore its software to factory settings.

19
Q

Which of the following does Apple Configurator for Mac back up?

A. Music
B. Settings
C. Videos
D. Photos

A

B. Settings

When you back up a device, all the configuration profiles and settings are in the backup.

20
Q

Which option can you access to view the current activity of Apple Configurator for Mac?

A. Double-click the device and select Activity.
B. From the Apple Configurator menu, choose View Activity.
C. From the Apple Configurator menu bar, choose Window > Activity.

A

C. From the Apple Configurator menu bar, choose Window > Activity.

You can view activity by choosing Window > Activity from the menu bar.

21
Q

Before backing up a device, why is it important that you review the device’s content for any information you don’t want to restore to other devices?

A. Backups can contain private information, such as passwords.
B. You don’t need to review the backup because it’s encrypted.
C. When you back up a device, only nonpersonal information is backed up.

A

A. Backups can contain private information, such as passwords.

Before backing up a device, review the device’s content for any information you don’t want to restore to other devices.

Apple Device Support 2024 (SUP-2024) (11 decks)

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