seth riley

Question 1

on a windows 8 or 8.1 machine which key or key combinations should a technician press to bring up the advanced boot option

Answer 1

shift t F 8

Question 2

which item in the control panel is used to start the process of changing which programs opens a particular file type

Answer 2

default programs

Question 3

which is the specific problem with the pcie network adapters

Answer 3

it was disabled

Question 4

which control panel app can a technician run in windows 8 to test compatibility for a program built to run in windows

Answer 4

program compatibility trouble shooting

Question 5

a system is rebooted after not being shutdown properly which will most likely happen

Answer 5

an error message will appear indicating the system was not shut down properly

Question 6

if a computer continually boots into safe mode which window utility may have the computer been set to always boot into safe mode

Answer 6

Msconfig

Question 7

which item occurs when a dark grey screen appears on a mac indicating a user must Reboot the system

Answer 7

kernal panic

Question 8

which two areas of the task manager will show a user why a system is running slow

Answer 8

CPU Memory

Question 9

a technician needs to check the validity of system files using SFC which option in the recovery console should the technician select in order to do this

Answer 9

command prompt

Question 10

which type of media is needed to create a system repair disk in windows 7

Answer 10

dvd

Question 11

which three actions can occur after a log in event viewer reaches its full capacity

Answer 11

older events on the log are overwritten events are not written in the log anymore the log is archived and a new one starts in its place

Question 12

which are security tools used to repair computer devices

Answer 12

anti virus software anti malware software

Question 13

which service is used an ios devices to back up data to a desk top

Answer 13

i backup

Question 14

in the windows disk defragmentor which button is used to see if a disk has a high fragmentation percentage

Answer 14

defragment disk

Question 15

which items are found in the windows logs area of event viewer

Answer 15

system security applications

Question 16

in windows 8 which media type is used to create a recovery drive

Answer 16

usb flash drive

Question 17

users can perform which three actions on an application or program in the control panel

Answer 17

repair it uninstall it change its settings

Question 18

which are possible symptoms of malware in a computer device

Answer 18

pop ups security alert pc/oslock up browser redirection

Question 19

if their is an issue with a web sight —————then the user should play it safe and not visit the site

Answer 19

security certificate

Question 20

often malware will effect which setting in relation to internet connectivity

Answer 20

proxy server

Question 21

a user is trying to show a presentation but their is no display all are the connection are where they should be between the users laptop and the external projector which action should the user take next

Answer 21

check the display configuration settings

Question 22

a user has sound coming from the video game they are playing on a laptop but the music they have running from a seperate application is not coming through the user should perform what action

Answer 22

check the speakers connection

Question 23

a technician needs to reset a mobile device to its factory settings which kind of reset should the technician perform

Answer 23

Hard

Question 24

applications can be forced stopped from which area of a mobile device

Answer 24

settings

Question 25

a user is experiencing issues with an application on an IOS device which is the easiest way the user could install the app

Answer 25

tap and hold it then tap the x

Question 26

e-mail providers will often warn users if their is unauthorized activity on a (an)----------------

Answer 26

account

Question 27

which mobile security tool is used to test WiFi signals

Answer 27

WiFi analyzer

Question 28

which are mobile devices back up services

Answer 28

one drive google sync

Question 29

events are often filtered by ----------------- -----

Answer 29

event id

Question 30

a technician is trying to get malware removed from a windows 7 machine the computer has just been removed from the network which action should the technician do next

Answer 30

disable system restore

Question 31

which can be the cause of an intermittent wireless connection

Answer 31

micro wave

Question 32

mobile devices often have issues with which type of connectors

Answer 32

wireless blue tooth

Question 33

a windows 7 machine has consistently failed to boot up properly a technician has checked for hardware problems and found none which key or key combination should the technician press upon seeing the splash screen the next time the system boots up in order in order to see the advance boot option screen

Answer 33

F 8

Question 34

on which tab of service properties dialog box will a user find components which effects the services ability to function

Answer 34

dependencies

Question 35

which command is used to register a missing .dill file?

Answer 35

regsvr 32

Question 36

a user plugs a scanner into a u s b plug but windows fails to read the scanners where can a technician look to trouble shoot the problem

Answer 36

device manager

Question 37

on an apple device which indicates a system crash

Answer 37

S.P.O.D

Question 38

what is the usual cause for a missing grub or missing LILO error when booting a linux system

Answer 38

windows was installed after linux was installed

Question 39

a user calls the help desk and explains that an error message appears saying the operating system cannot be found no external drive are plugged into the system which item should the technician check first

Answer 39

the master boot record to see if it needs fixing

Question 40

which Tab in MSCONFIG appears in windows7 but not in windows 8

Answer 40

start up

Question 41

a user calls the help desk and explains that an invalid system disk error appears when a usb extenal drive is plugged in as the machine is booting up where can the technician set the boot order for a system drive so the error disappears

Answer 41

BIOS

Question 42

user can change registry settings in which areas

Answer 42

registry editor

Question 43

which action will prevent spam from coming into an email account

Answer 43

Blocking senders

Question 44

which gesture is often used to close running applications on a mobile device

Answer 44

swipe

Question 45

which are possible configurations and settings a user can set and manage on a mobile device

Answer 45

notification battery save mode calling over wifi

Question 46

in the event a pc will not boot up at all the technician should first check for any ---------------- issues

Answer 46

hardware

Question 47

windows uses a --------- and apple uses a ------------- as computer crash screens

Answer 47

BSOD SPOD

Question 48

a computer consistently booting into safe mode is a sign a -------------- or a software change has been made

Answer 48

hardware

Question 49

GNU GRUB and LILO LINUX header are the -------------

Answer 49

linux boot loaders

Question 50

is the windows tool used to show the current computers system output

Answer 50

Task Manager

Question 51

---------- --------- commands are implemented in the command prompt

Answer 51

system recovery

Question 52

the ------------ command is used to check the connection between a computer and a web sight

Answer 52

ping

Question 53

a boot log is enabled in the advanced boot options menu inside of ---------------

Answer 53

msconfig

Question 54

pop ups are designed to deliver malware into the system

Answer 54

true

Question 55

ransom ware is also known as a rouge anti virus

Answer 55

true

Question 56

two signs of a hijacked email account are evidence of email sent to everyone in the address book and receiving bounce messages

Answer 56

true

Question 57

the task manager will show CPU disk and network activity on a computer

Answer 57

true

Question 58

the hidden file and folder features is found in the folder option menu

Answer 58

true

Question 59

anti virus and anti malware software definitions should be updated on a regular basis

Answer 59

true

Question 60

the preinstallation environment can be used to fix system file issues

Answer 60

true

Question 61

a system restore is used to set a system back to before issues began to arise

Answer 61

true

Question 62

the filter current log is found inside of the event viewer

Answer 62

true

Question 63

storage availability and background processes affect mobile device speeds

Answer 63

true

Question 64

a factory reset may fix a mobile device system lockout

Answer 64

true

Question 65

mobile devices can have wireless and blue tooth connectivity issues

Answer 65

true

Question 66

a hard reset or reset to factory default changes a mobile device back to its factory settings

Answer 66

true

Question 67

a battery save mode can be used to help extend a mobile devices battery life

Answer 67

true

Question 68

in order to prevent unwanted bluetooth wifi pairing do not set the device to discover unintended devices automatically

Answer 68

true

Question 69

a wifi analyzer app is used to check a wireless network integrity

Answer 69

true

Question 70

a cell tower analyzer is used to locate cell towers in an area

Answer 70

true

Question 71

a mobile device is often dropped when the user is in a bad geographical location

Answer 71

true