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A plus (220-902)domain 4 for seth > seth riley > Flashcards

seth riley Flashcards

pass a plus technician test

1
Q

If a computer beeps while attempting to boot up which is the most likely cause

A

hardware is not installed properly

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2
Q

the most likely cause of a PC that will not power on is a faulty power supply or a bad connection to the power supply

A

true

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3
Q

A technician has determined that the integrated video card in a computer is malfunctioning which is the best course of action to get the video working

A

install an external video card

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4
Q

if when trying to start up a computer ther are no indicator lights which has most likely failed

A

power supply

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5
Q

when a capacitor on a mother board is bulging or worn it is known as /an

A

distended capacitor

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6
Q

Post order power on self test

A

1 check the power supply 2 check the CPU 3 check the RAM 4 check the peripherals 5 check the master boot record for boot able media

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7
Q

if a PC is attempting to boot the incorrect hard disk which is the first action that should be taken to resolve the issue

A

check the boot order in the BIOS

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8
Q

which are the most common cause of intermittent device failures

A

over heating loose connector

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9
Q

which outward sign indicates a failing power supply

A

smoke burning smell

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10
Q

a computer technician is attempting to boot a PC and hears a load clicking noise which action should be taken

A

back up the data ASAP and replace the hard drive

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11
Q

which are common causes of a B.S.O.D blue screen of death

A

failing hardware application failing RAM seated improperly

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12
Q

Jeff is working on a PC that is experiencing continuous reboots after checking the hardware he determines it is not the cause which should he do next

A

Boot into safe mode

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13
Q

which is a sign the. C.M.O.S battery should be replaced

A

system time keeps resetting

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14
Q

Colin noticed that the system time appeared to be slow on his PC this is a sign that the C.M.O.S battery needs to be replaced

A

true

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15
Q

if a PC is overheating which is the first step one should take to try to solve the problem

A

clean the fans

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16
Q

if the fans on a computer are not spinning at start up which are the most likely causes of the power problem

A

Bad voltage Bad connector

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17
Q

Tim has been working on a customers computer and it begins to experience frequent lock ups which might he check first

A

PC temperature

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18
Q

when would a POST card not be needed

A

if there is a post decoder with an LED on the mother board

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19
Q

A computer technician is working on a PC that was recently brought in but is having trouble getting it to boot which troubleshooting steps should he try

A

double check cabling check the S.A.T.A port in the bios try putting the drive in another system as the non boot able drive to see if it is readable

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20
Q

which would explain slow performance from a hard drive

A

full disk fragmented disk

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21
Q

while working on a PC for a customer Kim comes across a RAID not found error which are the most likely causes of this

A

the RAID may not be set up properly RAID may not be supported on the system the RAID functionality may not be enabled in the BIOS

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22
Q

if their is a failure in a drive of RAID 1, 5 or 10 which is the most appropriate course of action

A

Replace the drive immediatly

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23
Q

a magnetic screw driver is the recommended tool for opening a hard drive

A

false

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24
Q

which is true about external enclosures

A

they are used to hold so that they can be used as external hard drives most have sata compatibility they are good for a drive taken from an old Lap TOP that still needs to be used in a new lap top

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25
Q

which system recovery tool is used in a windows system to fix the master boot record

A

Bootrec

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26
Q

which command can be used to expand or shrink a volume

A

Disk part

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27
Q

a user is reporting disk error messages which tool can be used to find and fix these error messages

A

chkdsk

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28
Q

a customer brings in a laptop and claims that the display is not working after trying to boot it is noticed that their is no image on the screen which most likely needs replacing

A

Back light

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29
Q

which resolution is a possible indication a system was booted up into VGA mode

A

640 by 480

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30
Q

a technician is working on a system that spontaneous reboots if the problem can be traced to the video card which is most likely the problem

A

video card is overheating

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31
Q

common display symptoms colors not displaying as they should be

A

color pattern incorrect

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32
Q

common display symptoms Pixels that always display black

A

Dead pixels

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33
Q

Pixels that always display the same colors

A

stuck pixels

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34
Q

common display symptoms lines that dont belong on the screen or repeating patterns

A

artifacts

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35
Q

Susan is working on a Lap Top that has a very dim display she tries to adjust the brightness setting but nothing happens a dim image is a clear sign that the battery needs replaced

A

false

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36
Q

Display symptoms

A

Burn in distorted image flickering image oversized images distorted geometry

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37
Q

A technician is working on a computer for which its user is claiming the computer can not connect to any network which test can the technician run to rule out the nic as the cause

A

IPconfig ping 127 .0.0.1

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38
Q

internet connectivity can be caused by a

A

micro wave oven

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39
Q

IP address conflict

A

caused by two devices on the same network having identical i.p addresses

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40
Q

limited connectivity

A

a device can connect to devices on one side of a building but not the other

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41
Q

Local connectivity

A

a device can not get to a web site

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42
Q

a network technician has been called to a local buisnness where users are complaining about slow transfer speeds after a quick review he determines that the equipment is fairly new which are some of the things he can try to help improve the connection speed

A

increace RF signal check for interfearance adjust router

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43
Q

a technician would like to determine if another device on a network is reachable which command should the technician use

A

ping

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44
Q

A technician needs to see the address of a default gateway which command should be used to accomplish this task

A

IPconfig

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45
Q

A network technician wants to access google . com but would like to know the exact path that the network uses which command would he use to get this information

A

tracert

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46
Q

Jason is working inside of the command prompt and would like information and statistics about the ports in use as well as T.C.P/IP connection which give him this information

A

NETSTAT

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47
Q

which is a common use of the NBTSTAT command

A

display an IP address for a device

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48
Q

which are the purpose of NETDOM command

A

used to join a computer to a domain used to connect two computers together

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49
Q

Which is the main purpose of the NSLOOKUP command

A

looks up DNS servers

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50
Q

a hardware technician receives a mobile device from a customer who mentions that the screen is not working which could be effecting the display

A

inverter back light video driver

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51
Q

a dim display is usually a manufacturers error that can be fixed by doing a hard reset

A

false

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52
Q

shortly after booting up customers lap top the display begins to flicker this is a sign of which type of errors

A

loose connections CCFL or invertter failure

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53
Q

after working on a Lap Top for a while Tim Notices the battery seems low after plugging it in he notices that it does not begin to charge which is the first possible problem to check for

A

reset the batteries and cable

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54
Q

Wendi is working on a laptop that has no power the only way to fix this problem is by replacing the DC jack

A

false

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55
Q

a user has been experiencing intermittent connectivity on a lap top device what should a technician try to fix this

A

reset the network adapter reset the wireless connection

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56
Q

a new hire notices that her wireless blue tooth keyboard has stopped working it was working fine last night when she was using the PC which are steps for troubleshooting blue tooth devices

A

be sure blue tooth is enabled on the device repair device be sure the devices are within sufficient range

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57
Q

which are appropriate ways to service a sticky keyboard

A

use compressed air wipe with isopropyl alcohol

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58
Q

all mobile devices have a number lock indicator light

A

false

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59
Q

a customer is trying to use a 2in1 lap top /tablet device in tablet mode once it is in tablet mode the touch screen is non responsive which are possible solutions to the problem

A

restart the device wipe off the protection screen try removing it from the protection screen

60
Q

a customer brings in a 16 GB I pad and explains that apps are taking a long time to load which options most likely explains this

A

the hard drive is getting full to many apps open at once

61
Q

which is true concerning digital certificates

A

they are used to decrypt email they can be stored on smart cards

62
Q

which are other common performance issues associated with a mobile device

A

no sound overheating frozen system swollen battery short battery life gps not functioning

63
Q

a new wireless connector needs to be installed in a lap top which are best practices for disassembling a laptop

A

keep loose parts organized document and label cable and screw locations

64
Q

identify the common printer symptoms which may be seen while trouble shooting

A

streaks paper jams faded prints creased paper no connectivity

65
Q

a customer brings in a printer and says the paper is not feeding through the tray which should be checked

A

Rollers

66
Q

Bill is attempting to print a document and receives a low memory error which are two ways to trouble shoot this error

A

add ram to the printer adjust the dpi resolution

67
Q

a hardware technician is working on a printer that was brought in by a customer after attempting to print several pages it is noticed that the toner is not fused to the paper being used which is this a sign of

A

the fuser needs to be replaced

68
Q

ghost printers usually appear when a printer has not been used for an extended period of time

A

false

69
Q

which is the most likely cause of color prints with the wrong colors

A

ink cartridges are in the wrong spot

70
Q

a technician is working on a printer that is printing blank pages which are reasons a printer might print blank pages

A

the printer may be out of toner the printer may have a problem with the charging process the toner may have been installed before removing the seal

71
Q

vertical lines on a print page could be either a scratched drum or a sign that the toner has become clogged

A

true

72
Q

an office printer will not print nor is there any indicator light on the printer display which is the most likely cause of this issue

A

printer is unplugged or turned off

73
Q

which would occur if a user lacked the appropriate printer permissions

A

inability to install printer

74
Q

Ben is working on an Ink Jet printer and decides that it should be cleaned which tools are recommended

A

dry soft cloth toner vacum compressed air

75
Q

Jacob has been trying to print a document but it will not print which should be attempted to avoid disrupting any other print page

A

restart the print spooler

76
Q

if a computer has no response when attempting to turn it on which connector should be checked first

A

power side connector front side power switch connector

77
Q

if a computer keeps rebooting before it finishes starting up and there are no errors on the hardware issues which key on the keyboard should be pressed on the next attempt to troubleshoot the problem

A

F 8

78
Q

if the system date keeps resetting itself when a PC is hooked up which needs to be replaced

A

C.M.O.S battery

79
Q

if when booting up a computer a loud clicking noise emanates from the computer which peace of hardware is most likely failing

A

hard drive

80
Q

which is a Mac equivalent of a blue screen of death B.S.O.D

A

S.P.O.D spinning pin wheel of death

81
Q

if a cooling fan stops working which can be consequences

A

system lock ups over heating unexpected shut downs

82
Q

which tool should be used to check a power supply

A

multi meter

83
Q

a power supply tester is used when a technician wants to test a power supply without removing it from the mother board

A

false

84
Q

A technician is troubleshooting a pc that continuously has read write failures which should he attempt first

A

back up everything and run chkdsk

85
Q

a technician is working on a PC and notices it is running a little choppy which tool will optimize the drive

A

defragmentation tool

86
Q

which command will provide a list of all possible chkdsk switches

A

chkdsk/?

87
Q

a technician decides to format a drive with the most common windows format is most commonly used

A

NTFS

88
Q

which is the best way to permanently delete a file

A

press delete while holding down the shift key

89
Q

which is the function of the file history settings

A

back up documents music pictures videos

90
Q

which option is the resolution the vga mode displays

A

640 by 480

91
Q

an it technician is working on a lap top with a flickering image on the display this is most common in lcd monitors

A

false

92
Q

a technician is working with an old CRT monitor and notices vertical lines tat are not parralel this is a example of what type of distorted geometry

A

trapezoidial

93
Q

a net work technician is trouble shooting a network and determines that he can communicate with other devices on the network but can not get outside of the network after resetting the router the technician gets the same result what should the technician do

A

try to ping the router check the ip address of the router

94
Q

Tim is a field technician who has been called out to assist a customer who complains of recent intermittent connectivity which are some items Tim should investigate as he enters the house

A

baby monitors micro wave cordless phones

95
Q

after booting a customers PC a tecnician notices that she cannot connect to the internet after multiple tries which is the first thing that she should do

A

make sure wifi is enabled

96
Q

a network technician needs to find out the IP address of a device being used after typing the necessary commands the IP address appears as 169.254 .10 what does this indicate

A

the DHCP server is probably down

97
Q

which tool is used to loop signals from output pins to input pins

A

loop back plugs

98
Q

which tool is used to attach an RJ 45 connector to the end of an ethernet cable once the jacket has been striped off of a cable and the insulation has been striped off of a wire

A

crimper

99
Q

which command will verify if a printer is reachable on the network

A

ping

100
Q

what would be the purpose of outputting the result of a ping text to a text file

A

it can be sent to some one who is helping you trouble shoot

101
Q

a technician is working inside the command prompt and decides to look up google DNC server which command is used

A

NSLOOKUP

102
Q

a network technician arrives at work to find out the network password has recently been changed and his workstation will not connect to it which should you do next once the new password is obtained

A

forget the network then enter the password

103
Q

which is the maximum range of a general blue tooth device

A

30 feet

104
Q

a plastic keyboard cover is recommended to help protect the key board

A

true

105
Q

which are good practices while disassembling a LAP top

A

keep parts organized be sure to label cable and screw connections

106
Q

faded prints on an impact printer is a sure sign that the toner is low

A

false

107
Q

a technician sees garbled characters on a print page after a job which is the best way to trouble shoot this

A

make sure the correct drivers are installed

108
Q

which should be tried when trouble shooting a backed up print queue

A

restart printer restart printer spooler

109
Q

a network technician has just installed a brand new network printer and it seems to be working fine however no one else seems to be able to install the printer which is most likely the cause of this

A

the printer has not been shared

110
Q

a technician is working on a printer and devices that it needs some soft ware maintenance identify the place that will allow him to do this

A

printer software printer console the printer web page

111
Q

in the event that a computer will not turn on at all it is more than likely a ———————issue

A

power

112
Q

before taking any maintenance actions on a device the user should make sure to follow the———— if it still applies

A

warranty

113
Q

if their is no issue with the computer power connectors and it still will not power up the user should perform the —————————

A

boot in safe mode

114
Q

a loud clicking sound is a sign of a failing ———– ——

A

hard drive

115
Q

a bad fan can cause unexpected shutdowns —————- and overheating

A

system lockups

116
Q

a —————– can be used to check a power supply

A

multi meter

117
Q

use a power supply tester to check any power supply outside of a ———————–

A

mother board

118
Q

it is important to double check the —————–of a computer if it has been worked on recently

A

connections

119
Q

the most common cause of RAID is a ——— failure

A

drive

120
Q

an ——————– is used to hold hard drives

A

external enclosure

121
Q

the format command is used to format a computer——————-

A

hard drive

122
Q

file history is a feature built into ————– which will automatically copy files to a seperate hard drive

A

windows 8 file history settings

123
Q

any device on a computer can be defragmented by right clicking the drive clicking properties and going to the ————- tab

A

tools

124
Q

when there is no image on the screen it usually means that the ——————- is out

A

video card

125
Q

a dead pixel is always ——————–

A

black

126
Q

a distorted image may be displayed on a monitor if it is not set to its—————- ————-

A

native resolution

127
Q

the first step to troubleshooting an ———————— connection issue is to make sure all the required devices are properly connected

A

connectivity to internet

128
Q

in order to make sure a network card is working correctly the user can utilize the command

A

ping

129
Q

limited network connectivity is usually the result of an——————— the system

A

outage

130
Q

network—————-is the main cause of slow transfer speeds

A

interference

131
Q

the ping command is often used to test the ——————–between two devices

A

connectivity

132
Q

the—————symbol is used to output a text file using the ping command

A

> greater than

133
Q

the tracert command is used to show how a device is ——————— to other devices on a network

A

connected

134
Q

NETSTAT is a command which is used to display the ————- ———– connections of a device

A

inbound and outbound

135
Q

The net command can be used to map a ———— ———–

A

network drive

136
Q

the main purpose for NSLOOKUP is to find —————-servers

A

DNS

137
Q

when using multiple monitors the ————- needs to be able to recognize that there is more than one monitor

A

computer

138
Q

if the LAP TOP is plugged in and it will not power on the ————- will likely be replaced

A

Battery

139
Q

Some common Blue tooth trouble shooting actions include repairing the devices making sure blue tooth is ——– and ensuring the devices are not to far apart

A

enabled sticking

140
Q

sticking keys on a key board can sometimes be fixed using

A

compressed air or alcohol

141
Q

digital certificates and ——————- are used to decrypt Email

A

smart card

142
Q

if there is no sound coming from a mobile devices speakers the speakers may not be plugged in or they are muted or the volume is set to ————-

A

zero

143
Q

streaks on a print from a laser printer are usually caused by scratches in the ———

A

drum

144
Q

One soft ware related printing solution is to restart the ————- ——————-

A

print Spooler

145
Q

a common inkjet printer issue relates to the alignment of the

A

Print Head

A plus (220-902)domain 4 for seth (1 decks)

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