seth riley Flashcards
pass a plus technician test
If a computer beeps while attempting to boot up which is the most likely cause
hardware is not installed properly
the most likely cause of a PC that will not power on is a faulty power supply or a bad connection to the power supply
true
A technician has determined that the integrated video card in a computer is malfunctioning which is the best course of action to get the video working
install an external video card
if when trying to start up a computer ther are no indicator lights which has most likely failed
power supply
when a capacitor on a mother board is bulging or worn it is known as /an
distended capacitor
Post order power on self test
1 check the power supply 2 check the CPU 3 check the RAM 4 check the peripherals 5 check the master boot record for boot able media
if a PC is attempting to boot the incorrect hard disk which is the first action that should be taken to resolve the issue
check the boot order in the BIOS
which are the most common cause of intermittent device failures
over heating loose connector
which outward sign indicates a failing power supply
smoke burning smell
a computer technician is attempting to boot a PC and hears a load clicking noise which action should be taken
back up the data ASAP and replace the hard drive
which are common causes of a B.S.O.D blue screen of death
failing hardware application failing RAM seated improperly
Jeff is working on a PC that is experiencing continuous reboots after checking the hardware he determines it is not the cause which should he do next
Boot into safe mode
which is a sign the. C.M.O.S battery should be replaced
system time keeps resetting
Colin noticed that the system time appeared to be slow on his PC this is a sign that the C.M.O.S battery needs to be replaced
true
if a PC is overheating which is the first step one should take to try to solve the problem
clean the fans
if the fans on a computer are not spinning at start up which are the most likely causes of the power problem
Bad voltage Bad connector
Tim has been working on a customers computer and it begins to experience frequent lock ups which might he check first
PC temperature
when would a POST card not be needed
if there is a post decoder with an LED on the mother board
A computer technician is working on a PC that was recently brought in but is having trouble getting it to boot which troubleshooting steps should he try
double check cabling check the S.A.T.A port in the bios try putting the drive in another system as the non boot able drive to see if it is readable
which would explain slow performance from a hard drive
full disk fragmented disk
while working on a PC for a customer Kim comes across a RAID not found error which are the most likely causes of this
the RAID may not be set up properly RAID may not be supported on the system the RAID functionality may not be enabled in the BIOS
if their is a failure in a drive of RAID 1, 5 or 10 which is the most appropriate course of action
Replace the drive immediatly
a magnetic screw driver is the recommended tool for opening a hard drive
false
which is true about external enclosures
they are used to hold so that they can be used as external hard drives most have sata compatibility they are good for a drive taken from an old Lap TOP that still needs to be used in a new lap top
which system recovery tool is used in a windows system to fix the master boot record
Bootrec
which command can be used to expand or shrink a volume
Disk part
a user is reporting disk error messages which tool can be used to find and fix these error messages
chkdsk
a customer brings in a laptop and claims that the display is not working after trying to boot it is noticed that their is no image on the screen which most likely needs replacing
Back light
which resolution is a possible indication a system was booted up into VGA mode
640 by 480
a technician is working on a system that spontaneous reboots if the problem can be traced to the video card which is most likely the problem
video card is overheating
common display symptoms colors not displaying as they should be
color pattern incorrect
common display symptoms Pixels that always display black
Dead pixels
Pixels that always display the same colors
stuck pixels
common display symptoms lines that dont belong on the screen or repeating patterns
artifacts
Susan is working on a Lap Top that has a very dim display she tries to adjust the brightness setting but nothing happens a dim image is a clear sign that the battery needs replaced
false
Display symptoms
Burn in distorted image flickering image oversized images distorted geometry
A technician is working on a computer for which its user is claiming the computer can not connect to any network which test can the technician run to rule out the nic as the cause
IPconfig ping 127 .0.0.1
internet connectivity can be caused by a
micro wave oven
IP address conflict
caused by two devices on the same network having identical i.p addresses
limited connectivity
a device can connect to devices on one side of a building but not the other
Local connectivity
a device can not get to a web site
a network technician has been called to a local buisnness where users are complaining about slow transfer speeds after a quick review he determines that the equipment is fairly new which are some of the things he can try to help improve the connection speed
increace RF signal check for interfearance adjust router
a technician would like to determine if another device on a network is reachable which command should the technician use
ping
A technician needs to see the address of a default gateway which command should be used to accomplish this task
IPconfig
A network technician wants to access google . com but would like to know the exact path that the network uses which command would he use to get this information
tracert
Jason is working inside of the command prompt and would like information and statistics about the ports in use as well as T.C.P/IP connection which give him this information
NETSTAT
which is a common use of the NBTSTAT command
display an IP address for a device
which are the purpose of NETDOM command
used to join a computer to a domain used to connect two computers together
Which is the main purpose of the NSLOOKUP command
looks up DNS servers
a hardware technician receives a mobile device from a customer who mentions that the screen is not working which could be effecting the display
inverter back light video driver
a dim display is usually a manufacturers error that can be fixed by doing a hard reset
false
shortly after booting up customers lap top the display begins to flicker this is a sign of which type of errors
loose connections CCFL or invertter failure
after working on a Lap Top for a while Tim Notices the battery seems low after plugging it in he notices that it does not begin to charge which is the first possible problem to check for
reset the batteries and cable
Wendi is working on a laptop that has no power the only way to fix this problem is by replacing the DC jack
false
a user has been experiencing intermittent connectivity on a lap top device what should a technician try to fix this
reset the network adapter reset the wireless connection
a new hire notices that her wireless blue tooth keyboard has stopped working it was working fine last night when she was using the PC which are steps for troubleshooting blue tooth devices
be sure blue tooth is enabled on the device repair device be sure the devices are within sufficient range
which are appropriate ways to service a sticky keyboard
use compressed air wipe with isopropyl alcohol
all mobile devices have a number lock indicator light
false
a customer is trying to use a 2in1 lap top /tablet device in tablet mode once it is in tablet mode the touch screen is non responsive which are possible solutions to the problem
restart the device wipe off the protection screen try removing it from the protection screen
a customer brings in a 16 GB I pad and explains that apps are taking a long time to load which options most likely explains this
the hard drive is getting full to many apps open at once
which is true concerning digital certificates
they are used to decrypt email they can be stored on smart cards
which are other common performance issues associated with a mobile device
no sound overheating frozen system swollen battery short battery life gps not functioning
a new wireless connector needs to be installed in a lap top which are best practices for disassembling a laptop
keep loose parts organized document and label cable and screw locations
identify the common printer symptoms which may be seen while trouble shooting
streaks paper jams faded prints creased paper no connectivity
a customer brings in a printer and says the paper is not feeding through the tray which should be checked
Rollers
Bill is attempting to print a document and receives a low memory error which are two ways to trouble shoot this error
add ram to the printer adjust the dpi resolution
a hardware technician is working on a printer that was brought in by a customer after attempting to print several pages it is noticed that the toner is not fused to the paper being used which is this a sign of
the fuser needs to be replaced
ghost printers usually appear when a printer has not been used for an extended period of time
false
which is the most likely cause of color prints with the wrong colors
ink cartridges are in the wrong spot
a technician is working on a printer that is printing blank pages which are reasons a printer might print blank pages
the printer may be out of toner the printer may have a problem with the charging process the toner may have been installed before removing the seal
vertical lines on a print page could be either a scratched drum or a sign that the toner has become clogged
true
an office printer will not print nor is there any indicator light on the printer display which is the most likely cause of this issue
printer is unplugged or turned off
which would occur if a user lacked the appropriate printer permissions
inability to install printer
Ben is working on an Ink Jet printer and decides that it should be cleaned which tools are recommended
dry soft cloth toner vacum compressed air
Jacob has been trying to print a document but it will not print which should be attempted to avoid disrupting any other print page
restart the print spooler
if a computer has no response when attempting to turn it on which connector should be checked first
power side connector front side power switch connector
if a computer keeps rebooting before it finishes starting up and there are no errors on the hardware issues which key on the keyboard should be pressed on the next attempt to troubleshoot the problem
F 8
if the system date keeps resetting itself when a PC is hooked up which needs to be replaced
C.M.O.S battery
if when booting up a computer a loud clicking noise emanates from the computer which peace of hardware is most likely failing
hard drive
which is a Mac equivalent of a blue screen of death B.S.O.D
S.P.O.D spinning pin wheel of death
if a cooling fan stops working which can be consequences
system lock ups over heating unexpected shut downs
which tool should be used to check a power supply
multi meter
a power supply tester is used when a technician wants to test a power supply without removing it from the mother board
false
A technician is troubleshooting a pc that continuously has read write failures which should he attempt first
back up everything and run chkdsk
a technician is working on a PC and notices it is running a little choppy which tool will optimize the drive
defragmentation tool
which command will provide a list of all possible chkdsk switches
chkdsk/?
a technician decides to format a drive with the most common windows format is most commonly used
NTFS
which is the best way to permanently delete a file
press delete while holding down the shift key
which is the function of the file history settings
back up documents music pictures videos
which option is the resolution the vga mode displays
640 by 480
an it technician is working on a lap top with a flickering image on the display this is most common in lcd monitors
false
a technician is working with an old CRT monitor and notices vertical lines tat are not parralel this is a example of what type of distorted geometry
trapezoidial
a net work technician is trouble shooting a network and determines that he can communicate with other devices on the network but can not get outside of the network after resetting the router the technician gets the same result what should the technician do
try to ping the router check the ip address of the router
Tim is a field technician who has been called out to assist a customer who complains of recent intermittent connectivity which are some items Tim should investigate as he enters the house
baby monitors micro wave cordless phones
after booting a customers PC a tecnician notices that she cannot connect to the internet after multiple tries which is the first thing that she should do
make sure wifi is enabled
a network technician needs to find out the IP address of a device being used after typing the necessary commands the IP address appears as 169.254 .10 what does this indicate
the DHCP server is probably down
which tool is used to loop signals from output pins to input pins
loop back plugs
which tool is used to attach an RJ 45 connector to the end of an ethernet cable once the jacket has been striped off of a cable and the insulation has been striped off of a wire
crimper
which command will verify if a printer is reachable on the network
ping
what would be the purpose of outputting the result of a ping text to a text file
it can be sent to some one who is helping you trouble shoot
a technician is working inside the command prompt and decides to look up google DNC server which command is used
NSLOOKUP
a network technician arrives at work to find out the network password has recently been changed and his workstation will not connect to it which should you do next once the new password is obtained
forget the network then enter the password
which is the maximum range of a general blue tooth device
30 feet
a plastic keyboard cover is recommended to help protect the key board
true
which are good practices while disassembling a LAP top
keep parts organized be sure to label cable and screw connections
faded prints on an impact printer is a sure sign that the toner is low
false
a technician sees garbled characters on a print page after a job which is the best way to trouble shoot this
make sure the correct drivers are installed
which should be tried when trouble shooting a backed up print queue
restart printer restart printer spooler
a network technician has just installed a brand new network printer and it seems to be working fine however no one else seems to be able to install the printer which is most likely the cause of this
the printer has not been shared
a technician is working on a printer and devices that it needs some soft ware maintenance identify the place that will allow him to do this
printer software printer console the printer web page
in the event that a computer will not turn on at all it is more than likely a ———————issue
power
before taking any maintenance actions on a device the user should make sure to follow the———— if it still applies
warranty
if their is no issue with the computer power connectors and it still will not power up the user should perform the —————————
boot in safe mode
a loud clicking sound is a sign of a failing ———– ——
hard drive
a bad fan can cause unexpected shutdowns —————- and overheating
system lockups
a —————– can be used to check a power supply
multi meter
use a power supply tester to check any power supply outside of a ———————–
mother board
it is important to double check the —————–of a computer if it has been worked on recently
connections
the most common cause of RAID is a ——— failure
drive
an ——————– is used to hold hard drives
external enclosure
the format command is used to format a computer——————-
hard drive
file history is a feature built into ————– which will automatically copy files to a seperate hard drive
windows 8 file history settings
any device on a computer can be defragmented by right clicking the drive clicking properties and going to the ————- tab
tools
when there is no image on the screen it usually means that the ——————- is out
video card
a dead pixel is always ——————–
black
a distorted image may be displayed on a monitor if it is not set to its—————- ————-
native resolution
the first step to troubleshooting an ———————— connection issue is to make sure all the required devices are properly connected
connectivity to internet
in order to make sure a network card is working correctly the user can utilize the command
ping
limited network connectivity is usually the result of an——————— the system
outage
network—————-is the main cause of slow transfer speeds
interference
the ping command is often used to test the ——————–between two devices
connectivity
the—————symbol is used to output a text file using the ping command
> greater than
the tracert command is used to show how a device is ——————— to other devices on a network
connected
NETSTAT is a command which is used to display the ————- ———– connections of a device
inbound and outbound
The net command can be used to map a ———— ———–
network drive
the main purpose for NSLOOKUP is to find —————-servers
DNS
when using multiple monitors the ————- needs to be able to recognize that there is more than one monitor
computer
if the LAP TOP is plugged in and it will not power on the ————- will likely be replaced
Battery
Some common Blue tooth trouble shooting actions include repairing the devices making sure blue tooth is ——– and ensuring the devices are not to far apart
enabled sticking
sticking keys on a key board can sometimes be fixed using
compressed air or alcohol
digital certificates and ——————- are used to decrypt Email
smart card
if there is no sound coming from a mobile devices speakers the speakers may not be plugged in or they are muted or the volume is set to ————-
zero
streaks on a print from a laser printer are usually caused by scratches in the ———
drum
One soft ware related printing solution is to restart the ————- ——————-
print Spooler
a common inkjet printer issue relates to the alignment of the
Print Head
