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Admin Cert 2 > Set 3 > Flashcards

Set 3 Flashcards

1
Q

The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.
What automation tool best accomplishes this?
A. Outbound Message

B. Validation Rule

C. Approval Process

D. Process Builder

A

D

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2
Q

The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.
What should an administrator configure to meet this requirement?
A. Assignment Rule

B. Validation Rule

C. Approval Process

D. Field-Level Security

A

B

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3
Q

Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types.
Choose 2 options
A. Multi-select picklist

B. Global picklist

C. Custom picklist

D. Dependent picklist

A

B, C

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4
Q

New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?
A. Use lead assignment rules.

B. Create formula field.

C. Assign with an escalation rule.

D. Configure a validation rule

A

A

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5
Q

Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference.
which two things should the administrator do to display the screen flow?
Choose 2 answers
A. Add the flow in the utility bar of the console

B. use a flow element and add the screen flow to the record page.

C. Create a tab and add the screen flow to the page.

D. install an app from the AppExchange

A

B, C

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6
Q

An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.
How should the administrator export this file?
A. Data Export Wizard.

B. Data Loader.

C. Data Export Wizard.

D. Data Import Wizard.

A

B

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7
Q

An administrator at Universal Container needs an automated way to delete records based on field values.
What automated solution should the administrator use?
A. Flow Builder

B. Automation Studio

C. Process Builder

D. Workflow

A

A

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8
Q

Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
A. Change the Case Priority.

B. Re-assign the Case.

C. Re-open the Case.

D. Send email notifications.

A

C, D

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9
Q

Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search.
What options should the administrator adjust to fully restrict access?
A. Page layouts and field- level security

B. Permissions and tab visibility

C. App permissions and search terms

D. Record setting and search index

A

A

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10
Q

The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object.
What type of field should the administrator add to the open house object to track number of visitors?
A. Indirect lookup

B. Multi-select Picklist

C. Roll-up Summary.

D. Cross-object formula

A

C

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11
Q

Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.
How should an administrator configure this requirement?
A. Configure a workflow rule to display an error if Loss Reason is blank

B. Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.

C. Select the requirement checkbox next to the loss reason field on the page layout.

D. Check the required checkbox on the Loss Reason field in Object Manger.

A

B

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12
Q

An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?
A. Flow Builder

B. Approval Process

C. Outbound Message

D. Process Builder

A

A

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13
Q

Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?
A. External lookup

B. Custom address

C. Geolocation

D. Geofence

A

C

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14
Q

Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many relationship?
Choose 2 answers
A. Create two master detail relationships on the new object.

B. Create two lookup relationships on the new object.

C. Create URL fields on a custom object.

D. Create a junction with a custom object.

A

A, D

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15
Q

An administration needs to store the ID of record type of later use in a flow.
Which kind of variable should the administrator use?
A. Text variable

B. ID variable

C. Boolean variable

D. Record variable

A

D

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16
Q

The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which two features should the administrator configure?
Choose 2 answers
A. Opportunity Stages

B. Forecasting

C. Opportunity List View

D. Sales Quotes

A

B, D

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17
Q

An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?
A. Use the Get Records element to find the Id.

B. Use the $Record global variable.

C. Use the {!Contact.Id} global variable.

D. Use the {!Account.Id} record variable.

A

B

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18
Q

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
A. Create a new queue and add Cases as an available object.

B. Configure a flow to assign the cases to the queue.

C. Use assignment rules to set the queue as the owner of the case.

D. Add Cass to the existing queue as available object.

A

B, C

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19
Q

The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?
A. Review the password history.

B. Review the Login history

C. Review the Password policies.

D. Review the Security token.

A

D

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20
Q

Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.
What could be Causing reps to have inappropriate access to data on dashboards?
A. Dynamic Dashboards

B. Dashboard Filters

C. Dashboard Subscriptions

D. Public Dashboards.

A

A

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21
Q

The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account.
Which type of page should the administrator create?
A. Lightning page Tab.

B. Lightning app page.

C. Lightning record page.

D. Lightning page Component.

A

A

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22
Q

Universal Container wants to increase the security of their org by requiring stricker user passwords.
Which two of the following should an administrator configure?
Choose 2 answers
A. Password different then username

B. Prevent common words

C. Password complexity requirement.

D. Minimum password length.

A

C, D

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23
Q

Which two objects are customizable the Stage Setup Flow?
Choose 2 answers
A. Campaign Members

B. Campaigns

C. Leads

D. Opportunities

A

C, D

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24
Q

At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request? (Choose 2 answers)
A. Create a custom field on the Opportunity and map the two fields.

B. Map the lead custom field to the product’s product category field.

C. Configure the product categories picklist field on the product.

D. Create a workflow to update Opportunity fields based on the lead.

A

A, B

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25
Q

Which three items are available in the mobile navigation menu?
Choose 3 answers
A. Chatter

B. Utility Bar

C. Lightning Home Page

D. Dashboards

E. Lightning App Pages

A

A, B, D

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26
Q

The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?
A. Before Save Flow

B. Quick Action Flow

C. Screen Flow

D. Scheduled Flow

A

A

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27
Q

Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
A. Create a separate Lead Lightning App.

B. Define a record type and assign it to the interns.

C. Set up Web-to-Lead for the interns’ use.

D. Update the active Lead Assignment Rules.

A

B

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28
Q

The administrator at Ursa Major Solar imported records into an object by mistake.
Which two tools should be used to undo this import?
Choose 2 answers
A. Data Loader

B. Data Import Wizard

C. Mass Delete Records

D. Weekly Data Export

A

A, C

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29
Q

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?
A. Case Dashboard Refreshes

B. Case Assignment Rules

C. Case Scheduled Report

D. Case Escalation Rules

A

D

30
Q

An administrator at Universal Containers is reviewing current security settings in the company’s Salesforce org.
What Should the administrator do to prevent unauthorized access to Salesforce?
A. Customize organization wide default

B. Disable TLS requirements for sessions.

C. Enable caching and autocomplete on login page

D. Enable multi factor authentication

A

D

31
Q

An administrator supporting a global team of salesforce users has been asked to configure company settings Choose 2 options
A. Currency Locale

B. Default Language

C. Login Hours

D. Password Policy

A

A, B

32
Q

When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.
Which automation tool should an administrator use to build this discount calculator screen?
A. Workflow Rule

B. Flow Builder

C. Platform Event

D. Process Builder

A

B

33
Q

Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.
What should the administrator take into consideration regarding the contact hierarchy?
A. Contacts displays in the contact hierarchy are limited to record-level access by User.

B. Sharing setting are ignored by contacts displayed in the Contact Hierarchy.

C. Customizing hierarchy columns changes the recently viewed Contacts list view.

D. Contact Hierarchy is limited to only 3,000 contacts at one time.

A

A

34
Q

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.
How should the administrator accomplish this?
A. Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.

B. Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule

C. Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.

D. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.

A

A

35
Q

AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?
A. Create a new Contact record for each agency.

B. Enable Contacts to multiple Accounts.

C. Use a partner community to track the Contacts.

D. Create a Junction object to track many-to-many relationship.

A

B

36
Q

An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?
A. Edit the profile for the users to remove Delete access from the objects.

B. Create a new permission set that has Delete access deselected for the objects.

C. Create a new role that prevents Delete permissions from rolling up to the users.

D. Use a muting permission set with a permission set group to mute selected permissions.

A

D

37
Q

Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing setting?
A. Create a dashboard with the running User set as someone who can see all Opportunities

B. Update the dashboard to folder settings to manager for the sales reps role.

C. Add a filter to the dashboard to filter the opportunities by owner role.

D. Build individual dashboards for profiles that need to see the enterprise results.

A

D

38
Q

Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values.
How Should the administrator correct this?
A. Modify the closed won value associated with the stage.

B. Update the expected revenue associated with the stage.

C. Adjust the forecast category associated with the stage.

D. Change the probability associated with the stage.

A

D

39
Q

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
A. Contract

B. Ticket

C. Account

D. Request

E. Case

A

A, C, E

40
Q 
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator to meet the request?
A. Lightning Community

B. Bolt Solutions

C. Flow Solutions

D. Lightning Data

A

C

41
Q

What should an administrator use as an identifier when importing and updating records from a separate financial system?
A. Rich text field

B. Auto-Number field?

C. Record ID

D. External ID

A

D

42
Q

Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
which Solution Should be administrator suggest to meet this requirement?
A. Prebuilt Auto-Responses.

B. Prebuilt Email Templates.

C. Prebuilt Flow Templates.

D. Prebuilt Quick Texts

A

A

43
Q

Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.
What Should the administrator Configure to meet this requirement?
A. Create a new Opportunity product.

B. Create a new approval process.

C. Create a new sales process.

D. Create a quick action.

A

C

44
Q

An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be?
A. The flow is read only.

B. The flow is inactive.

C. The flow trigger is missing.

D. The flow URL is deactivated.

A

B

45
Q

Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.
Which two tools should and administrator configure?
Choose 2 answers
A. Outbound Message

B. Approval Process

C. Email Alert Action

D. Quick Action

A

A, B

46
Q

Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure to provide these insights?
A. List Email Activities

B. Campaign Hierarchy.

C. Map Custom Lead Fields

D. Campaign Influence

A

D

47
Q

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team.
How should the administrator leverage Salesforce to help the team collaborate?
A. Use Quick Actions to log communication.

B. Add Activity History to document tasks.

C. Configure a Chatter Public Group.

D. Create a Chatter Private Group.

A

D

48
Q

An administrator has been asked to change the data type of an auto number to text field.
What should the administrator be aware of before changing the field?
A. Existing field values will be Converted.

B. Existing auto number field to Text is prevented.

C. Existing field values will retain unchanged.

D. Existing field values will be deleted.

A

C

49
Q

The administrator for Cloud Kicks needs to give access to a new custom object with custom fields to more than one user.
Which two options should an administrator use to meet this requirement?
Choose 2 answers
A. Add to manual sharing list

B. Edit organization-wide defaults

C. Create a Permission Set

D. Assign permission set group to Users

A

A, D

50
Q

An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?
A. The username is less than 80 characters.

B. The Username is not a corporate email address

C. The Username is already in use.

D. The Username is a fake email address.

A

C

51
Q

Which tool should an administrator use to identify and fix potential session vulnerabilities?
A. Organization-Wide Defaults

B. Security Health Check

C. Setup Audit Trail

D. Field History Tracking

A

B

52
Q

A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?
A. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign

B. Add different record types for the monthly event types.

C. Create individual Campaigns that all have the same name.

D. Configure campaign Member Statuses to record which event members attended.

A

D

53
Q

The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers
A. Mass modify the Campaign Member Statuses related list.

B. Modify the picklist value on the Campaign Member Statuses related list

C. Add the Campaign Member Statuses related list to the Page Layout.

D. Edit the picklist values for the Campaign Status in object Manager.

A

C, D

54
Q

The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?
A. Process builder

B. Flow builder

C. Workflow rule

D. Task assignment

A

C

55
Q

Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.
How should an administrator fulfil this request?
A. Marketing user checkbox

B. Permission sets

C. Organization-wide defaults

D. Field-level security

A

A

56
Q

Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet the requirement?
A. Turn on Recurring Activities.

B. Enable Creation of Recurring Tasks.

C. Flow to create recurring tasks.

D. Workflow rule to create recurring tasks.

A

B

57
Q

Cloud kicks intends to protect with backups by using the data by using the data export Service.
Which two considerations should the administrator remember when Scheduling the export?
Choose 2 Answers.
A. Metadata backups must be run via a separate process.

B. Data Backups are limited to weekly or monthly intervals.

C. Data export service should be run from a sandbox.

D. Metadata Backups are limited a sandbox refresh intervals.

A

B, D

58
Q

What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.
A. Specify initial submission actions within the approval process.

B. Update the organizations chatter setting to allow approvals.

C. Enable the organizations Email approval response setting.

D. Add the Items to approve component to the approvers home page.

E. Create a flow to automatically approve all records.

A

B, C< D

59
Q

Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact’s account record gets updated with the CEO’s name.
Which feature should an administrator use to implement this request?
A. Quick Action

B. Validation Rule

C. Workflow Rule

D. Process Builder

A

D

60
Q

The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member history?
A. Clone the lead and convert the cloned record to a contact.

B. Delete the lead and create a new contact and opportunity.

C. Convert the lead from the campaign member detail page.

D. Add a contact from a campaign member detail page.

A

C

61
Q

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product’s two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
A. Create a queue and a criteria-based sharing rule.

B. Create a user-based sharing rule and an ad-hoc case team.

C. Create an auto-response rule and a public group.

D. Create a predefined case team and an assignment rule.

A

D

62
Q

An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?
A. Territory Manag

B. Omni-Channel

C. Escalation Rules

D. Knowledge Management.

A

B

63
Q

An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.
What flow element should the administrator add?
A. Get Records

B. Update Records

C. Create Records

D. Assignment

A

A

64
Q

The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field.
What should an administrator take into consideration when undeleting the field?
A. The field needs to be restored from the recycle bin.

B. The field needs to be re-added to reports.

C. The field needs to be re-added to page Layouts.

D. The field history will remain deleted.

A

A

65
Q

User at Cloud Kicks want to see information more useful for their role on the Case page.
How should an administrator make the pages more dynamic and easier to use?
A. Remove fields from the record details component.

B. Include more tab components with filters.

C. Delete the extra component from the page.

D. Add Component visibility filters to the Components.

A

D

66
Q

DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers
A. Case Queues

B. Web-to-Case

C. Email-to-Case

D. Case Escalation

A

B, C

67
Q

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?
A. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.Select the appropriate email template for each rule entry.

B. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.

C. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.

D. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.

A

A

68
Q

New leads need be routed to the correct Sales person based on the lead address.
A. Assign with an escalation rule

B. Create a formula field

C. Configure validation rule

D. Use lead assignment rule

A

D

69
Q

Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.
How should the administrator configure this requirement?
A. Create six record types, each with 1 page layout.

B. Create one record type with six Page Layouts.

C. Create three record types, each with 2 page layouts.

D. Create two record types, each with 3 page layouts.

A

C

70
Q

Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.
the administrator configure to help with these issues?
A. Einstein Opportunity Scoring

B. Einstein Activity Capture

C. Einstein Search Personalization Einstein Lead Scoring

A

A

71
Q

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issues?
A. Remove validation rules so that the users are able to process without complete records.

B. Create a permission set to allow users to bypass the error.

C. use a fault connector and display a screen with text explaining what went wrong and how to correct it.

D. Uncheck the end user Flow Errors box in setup.

A

C

72
Q

The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record.
What should the administrator do to pull contact fields into the Custom report?
A. Edit the custom Event report type and add fields related via lookup.

B. Use a dashboard with filters to show Event and Contact data as requested.

C. Configure formula fields on event to populate contact information

D. Create a new report type with event as the primary object and Contact as a related object.

A

D

Admin Cert 2 (7 decks)

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