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Software Asset Management > Set 1 > Flashcards

Set 1 Flashcards

1
Q

What table is populated with the content library data that is pulled from the content service? A. samp_sw_package B. cmdb_sw_product_model C. sam_content_library D. cmdb_ci_spkg

A

D

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2
Q

The license metric field is by default, displayed on which record form within ServiceNow? A. Software Model B. Software Allocations C. Software Entitlement D. Software Types

A

C

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3
Q

The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination). A. True B. False

A

A

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4
Q

Which of the following are required to import usage data using the System Center Configuration Manager (SCCM) data? (Choose three.) A. Reclamation Candidate B. Software Product C. SCCM Application D. Software Models E. Product Process F. Reclamation Rule

A

CDE

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5
Q

Which of the following is not a core Software Asset Management function? A. Financial Management B. Reclamation C. Rights Allocation D. Inventory Management

A

A

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6
Q

Which of the following are available publisher packs? (Choose three.) A. NetSuite B. Citrix C. Oracle D. IBM

A

BCD

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7
Q

Software Model Lifecycles can only be created for an external, publisher defined date. A. True B. False

A

A

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8
Q

Blacklisted candidates are ______________ . A. Software installations that are not normalized B. Unlicensed and unallocated installations C. Software installations not allowed in the network environment D. Software installations with low usage

A

B

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9
Q

What list can include manual creation, remediation options, and reclamation rules? A. Software Models Results B. Blacklisted Installations C. Removal Candidates D. Software Usage

A

A

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10
Q

Within Software Asset Management there are many key terms to understand, what is the best definition for Software Allocation? A. One or more use rights assigned to a specific device or user. B. Something acquired with use rights. C. The process of normalizing a discovered software installation to

A

A

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11
Q

Within the Capability Blueprint there are 4 tiers identified. Which tier is identified as Tier 1? A. Strategic Conformance B. Operational Integration C. Trustworthy Data D. Practical Management

A

C

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12
Q

Which of the following describes Practical Management within the capability blueprint? A. Improve management controls and drive immediate benefits. B. Know what you have so you can manage it. C. Improve efficiency and effectiveness through integration with other areas, such as request,procurement, and IT Service Management. D. Achieve best in-class.

A

A

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13
Q

Which of the following elements are included in Operational Integration of a SAM practice? (Choose three.) A. Software Retirement B. Software License Contracts C. Software Sourcing D. License Change Projection E. Software Entitlements F. Software Allocations G. Software Model Lifecycle

A

EFG

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14
Q

Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.) A. PowerPoint B. PDF C. CSV D. XLS

A

BCD

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15
Q

Performance Analytics allows users to: (Choose three.) A. Track usage of a particular software. B. Assess publisher compliance over a period of time. C. Configure software reclamation. D. View trends of software license allocations.

A

ABD

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16
Q

In defining a Custom License Metric, in the Reconciliation Order field, the ___________ ‘metric rank priority’ number takes precedence. A. Lower B. Impact C. Higher D. WBS

A

A

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17
Q

When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data? A. ‘Group by’ or ‘Stacked by’ B. ‘Group by’ and ‘Stacked by’ C. ‘Stacked by’ D. ‘Group by’

A

B

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18
Q

You can view IBM, Microsoft, Oracle and VMware license metrics as part of ServiceNow standard baseline configuration features. A. True B. False

A

B

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19
Q

The Software Asset Management Content Service is automatically enabled and cannot be opted out. A. True B. False

A

B

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20
Q

A Software Product can only have a single license metric type associated to it. A. True B. False

A

B

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21
Q

Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.) A. Service Mapping B. HP UCMDB C. Microsoft SCCM D. ServiceNow Discovery

A

CD

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22
Q

When are discovery models created? A. Manually created B. Automatically created during discovery C. When SAM Plugin is enabled

A

B

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23
Q

Which of the following SAM roles has permission to grant a user the script writing capability? A. discover_admin B. sam_admin C. sam_developer D. asset

A

C

24
Q

Select the field attribute that indicates whether this product result is from the most recent reconciliation run. A. Current B. Last C. Active D. Latest

A

D

25
Q

In order to write to the reconciliation results, a user would need the following role in ServiceNow: sam_reconcile_user A. True B. False

A

B

26
Q

When reconciliation is run, a list of product results displays the compliance status of software versions and editions with respect to discovery and entitlements. A. True B. False

A

B

27
Q

The definition for _________________ in the Reconciliation Product result is: “Estimated cost of remediating non-compliance based on the least number of rights needed.” A. Reconciliation cost B. True-up cost C. True-down cost D. Over-licensed cost

A

B

28
Q

In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to: A. Update license metrics B. Create allocations C. Remove unlicensed installations D. Remove software products

A

C

29
Q

The process of determining compliance by comparing software rights owned with normalized software installations discovered is __________________ . A. Discovery B. Allocation C. Normalization D. Reconciliation

A

D

30
Q

By default, which ServiceNow role can view reconciliation results? A. sam_reconcile_user B. sam_user C. sam_viewer D. sam_cmdb_user

A

B

31
Q

Which statements are true in regards to ServiceNow’s Client Software Distribution (CSD) functionality? (Choose two.) A. Removes software daily utilizing a scheduled job. B. ServiceNow does not have Client Software Distribution. C. The first stage in the CSD process flow is configuration. D. CSD can automatically distribute and reclaim software without a license for Orchestration.

A

CD

32
Q

What is the name of the Scheduled job that runs daily for normalization? A. Create a Software Normalization B. Software Installation Normalization C. Software Model Cleanup D. Discovery Model Normalization

A

D

33
Q

Publisher information such as general availability and end of life dates will be provided as part of what feature within ServiceNow? A. Publisher packs B. Automated software entitlement import C. Reconciliation dimensions D. License change projection E. Software lifecycle content F. Normalization suggestions

A

E

34
Q

Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data. A. True B. False

A

A

35
Q

If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement. A. True B. False

A

B

36
Q

What is used to determine if installations are a part of a suite only when the suite parent is not discovered on a device? A. inference percent B. product results C. software model D. model bundles

A

A

37
Q

A(n) ______________ is required for a user or device to consume software rights. A. License B. Allocation C. Entitlement D. Workflow

A

B

38
Q

In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories? A. Transition B. Close C. Create D. Prepare E. Initiate F. All of the above

A

D

39
Q

Coalesce can only use a single field to uniquely identify a record. A. True B. False

A

B

40
Q

Mechanism for mapping data from the import set table to the permanent table in ServiceNow is called: A. Mapping Assist B. Transform Map C. Reconciliation Map D. Discovery Map

A

B

41
Q

What is the definition of Partially Normalized? A. A discovery model normalized based on publisher field alone. B. The software discovery model has not yet completed its run through the normalization process. C. A discovery model was normalized based on publisher and product fields only. D. A discovery model was normalized based on publisher, product, version fields.

A

C

42
Q

Creation of a template can help facilitate future data imports and be reused to import and transform data. A. True B. False

A

A

43
Q

Additional Software Model Lifecycles phases can be added as __________ . A. Options B. Items C. Choices D. Selections

A

A

44
Q

When creating custom products: (Choose the best answer.) A. Custom products should not be tracked in ServiceNow. B. Custom products should not be created for anything included in the content library. C. Custom products are automatically created in the content library. D. Custom products should be created for anything included in the content library.

A

D

45
Q

Client access is the right to use for a specific amount of time. A. True B. False

A

A

46
Q

Which of the following are NOT tabs available on the License Workbench? (Choose three.) A. Publisher License Metrics B. All Publishers C. Publishers Out of Compliance D. Publisher Software Models E. Publisher Compliance F. Pinned Publishers

A

ADE

47
Q

Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.) A. Expand and collapse tree links B. List of all publishers C. Software model compliance icons D. Filter products E. Compliance toggle switch F. List of all publishers out of compliance

A

BF

48
Q

ServiceNow Discovery has 4 phases: Scanning; Classification; Identification; and Exploration. In which phase is the software running on a device identified? A. Classification B. Scanning C. Exploration D. Identification

A

A

49
Q

Which of the following license metrics require allocations in order to maintain compliance? (Choose two.) A. Per Core B. Per User C. Per Named Device D. Per Named User E. Per Core (with CAL) F. Per Application Instance G. Named User Plus

A

BD

50
Q

When receiving an order, which data point is mandatory? A. Assigned To B. Cost C. Asset Tag D. Serial Number

A

C

51
Q

Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.) A. Software allocations B. Software models C. Foundation data D. Software contracts E. Software entitlements

A

ABCE

52
Q

What are three ways to get software asset data into ServiceNow? A. Clone, Background Script, Discovery B. Import Data, Plugin, Clone C. Discovery, Import Data, Manual D. Plugin, Background Script, Manual

A

C

53
Q

Software Asset Lifecycle has __________ components. A. 8 B. 6 C. 7 D. 5

A

A

54
Q

Software usage data can be imported utilizing: A. Other 3rd party sources B. SCCM C. Transform Map D. Manually

A

B

55
Q

What does a usage record track? A. The sum of usage on a weekly basis B. The high watermark of software usage C. The sum of usage on a monthly basis D. The sum of usage since installation date

A

C

Software Asset Management (1 decks)

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