set 1 Flashcards

1
Q

For what type of risk would the ‘indemnity to principal’ extension to a commercial vehicle policy be needed?

A. Where the insureds business involves loading and unloading beyond the public highway

B. Where the insureds vehicle is being used in connection with some contract work

C. where the insured vehicle is being used in a local carnival

D. Where the insured leases their vehicle to others

A

B) Where the insureds vehicle is being used in connection to some contract work.

Book Ref: 1C2 - Indemnity to principal operates in much the same way to indemnity to hirers. The insured may be using their vehicle in connection with some contract work and one of the contract terms may require an indemnity to the other party.

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2
Q

Q2) The general exclusions to a private motor policy include:

A. Liability covered by any other insurance policy.

B. Loss of use

C. Mechanical and technical failure

D. Use of the insured vehicle outside of that permitted by the policy.

A

D) The use of the vehicle outside that permitted by the policy

Book ref: 1A3 - Limitations to private motor policies include;
1- Driving by unlicensed drivers
2- use of the insured vehicle outside that permitted by the policy
3-contractual liability
4-war risks
5-radioactive contamination & explosive nuclear assembly
6- sonic bangs
7- pollution &/or contamination

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3
Q

Q3) Sandra is part of the sharing economy - uses the internet to rent out her car when it is not in use. With regard to the cover provided for peer-to-peer car sharing through a private motor policy, which statement is true?

A. It is automatically covered

B. Cover can be added subject to an additional premium

C. It is usually excluded

D. Cover is included but a higher excess applies.

A

C) It is usually excluded

Book ref: 1A3A - New commercial business models mean that a vehicle can be used for both personal and commercial purposes. - E.g increasingly common practice of peer-to-peer car sharing over the internet ( where a person can rent out their car whilst they’re not using it).

Personal car insurance policies usually exclude peer-to-peer sharing.

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4
Q

Q4) The premium for John’s policy is has been calculated allowing a maximum standard no claims discount. If he makes a claim under his policy the no claims discount will drop back by:

A. One year
B. Three years
C. Five years
D. Two years

A

D) Two years

Book ref: 1A1E - Rates vary, but it would not be unusual to find discounts of 25% for one year free of claims, and up to 65/70% discount for five years no claims. If a claim is made, insurers will generally reduce the entitlement to a ‘no claims discount’ by dropping it back two yeas.

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5
Q

Q5) How, if at all, does the cover for spare parts and accessories under a commercial vehicle policy differ to that of a private car policy?

A. Under a commercial vehicle policy theft of spare parts and accessories is only covered if the insureds vehicle is stolen at the same time.

B. Under a commercial vehicle policy there is no cover for spare parts and accessories whilst they are detached from the vehicle

C. Under the commercial vehicle policy spare parts and accessories are only covered
whilst in the insureds premises.

D. There is no difference.

A

B) under a commercial vehicle policy, there is no cover for spare parts whilst they are detached from the vehicle.

Book ref: 1C1B - In contrast to private motor cover, there is no cover for spare parts and accessories whilst they are detached from the vehicle.

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6
Q

Q6) A green card is needed by a UK insured to drive a car in:

A. Austria
B. Turkey
C. Switzerland
D. Belgium

A

B) Turkey;

Book ref: 1A2F - Foreign use; All policies issued within the UK ( and any other country subject to EU Directives) must provide Either minimum cover required by the country being visited or where the vehicle is usually kept; whichever is greater. The insured must notify their insurer that they wish to use the vehicle abroad.

If the insured require continental use, they must ask for their policy to be extended for an additional premium (however some insurers will offer this free of charge for up to 30 days in he aggregate) you will need a green card for such trips. ( a green card is a internationally recognised certificate and is always needed to travel outside of the EU, Croatia, Iceland, Norway, Switzerland, Liechtenstein, Luxembourg and Andorra.

List of countries that are in the EU:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • UK
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7
Q

Q7) You are driving to work. Your car is badly damaged by an accident with an uninsured driver. You take the details of the other driver and the vehicle involved. When contacting your insurer, you notice that your comprehensive motor policy includes an ‘uninsured driver promise’. How will this extension help you in this situation?

A. You will be entitled to a new replacement vehicle if yours is written off.

B. Your no claims discount will be protected

C. You will be covered for any private medical treatments needed as a result of the accident

D. You will not need to prove who was liable for the accident.

A

B) your no claims discount will be protected.

Book ref: A number of insurers now offer cover under their comprehensive policies for where the insureds vehicle is involved in an accident with a third party vehicle which doesn’t have insurance.

For such claims there is usually a lengthy claims period and considerable expenses. This extension will protect the insureds no claim discount and will Also protect them from the application of their policy excess (providing they can provide full details of the TP involved)

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8
Q

Q8) Which extension to a comprehensive private car policy is usually available without additional charge.

A. Breakdown cover

B. Increased limits for personal belongings and clothing

C. Use of the insured vehicle in connection with local elections

D. Loss of use

A

C) Use of the vehicle in connection with local elections.

Book ref: 1A2G - optional extensions to a standard policy cover include the following;

  • Breakage of glass - standard in Comp, subject to an AP in non-comp.
  • young additional drivers - if they are only using vehicle occasionally, they can be added for an AP, if using as main driver, the insurance will be rated on this.
  • Loss of use - This is usually excluded from comp policies, although insurers are prepared to offer this. They also offer replacement vehicles for a limited period of time, and from an authorised repairer.
  • personal accident benefits - increased capital benefits for the insured & their spouse.
  • Foreign use.
  • Elections - Usually free of charge, except in the event of parliamentary elections.
  • Racing,competing, rallies & trials - no AP, however racing is only covered by specialist insurers, and will be covered by an AP.
  • Caravans & Trailers. - TP cover for caravans on comp car policies. If further cover is required, it can be covered under non-motor policies. Comp cover can be available for a small trailer.
  • Breakdown - Some insurers will provide facility to call the breakdown centre. The insured will pay for labour & time. Some insurers will pay for the call out & an hours roadside recovery subject to an AP.
  • Joint policies/names - may be subject to AP, depending on cover required & if the participants have the benefit of ‘driving other vehicles’ cover.
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9
Q

Q9) A third party only policy extends the RTA only only policy to include:

A. Unlimited indemnity for third party bodily injury

B. Legal costs occurred in defence of a claim

C. Emergency treatment fees

D. The legally require cover for using the insured vehicle in another EU country

A

B) Legal costs in the event of a claim

Book ref: 1A1B

in addition to RTA cover, TP cover provides;

-Cover for vehicles when not on the road or in a public place but within territorial limits.
A limit of £20 Million for third party property damage for private car policies as standard – The min compulsory limit is £1.2 Million
Indemnity for accidents that occur when driving a car that doesn’t belong to them. – this cover is not common, there is a standard market wording amongst the insurers that do offer it that ensures that this extension is not used for securing the release of vehicles when seized by the police.
Indemnity to anyone who is driving the vehicle on the insureds order or permission, unless driving is restricted to named individuals and husband and wife only (this is common)
Indemnity to passengers, employers or business partners should they be held responsible for an accident.
Legal costs in the defence of a claim.
Limited cover for legal representation costs following a prosecution for a motoring offence
That may give rise to a claim.

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10
Q

Which body operates the MID?

a. Association of British Insurers.
b. Information Commissioner’s Office.
c. Driver and Vehicle Licensing Agency.
d. Motor Insurers’ Bureau.

A

D) The Motor Insurers Bureau.

Book Ref: 11K3C

In the UK, the MIB operates the MID. (the fourth motor insurance directive requires all member states to maintain a national database containing details of every insured vehicle)

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11
Q

Paula is involved in a road traffic accident with an untraced driver in July 2017. She injures her back and has to go to the hospital for weekly treatment for 6 weeks. Apart from her injuries, there is also damage to Paula’s car totalling £2,500. She successfully pursues a claim for this damage with the Motor Insurers’ Bureau. How much will Paula receive in settlement of her vehicle claim?

a. £2,200.
b. £2,500.
c. £1,250.
d. £2,100.

A

D) 2,100

Ref: 11G3A - The untraced drivers agreement 2017, amended the original; there is now a £400 excess to all property damage claims.

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12
Q

Which of the four options for settling claims is used least frequently by insurers?

a. Repair.
b. Cash.
c. Replacement.
d. Reinstatement.

A

D) Reinstatement

Ref: 11H1

One further course of action open to insurers in the case of extensive damage or complete destruction of say; a building is to arrange to reinstate by taking control of the repair or rebuilding themselves. However, reinstatement would mean accepting responsibility to pay the full amount even if it exceeded the sum insured. Therefore, insurers seldom take this course of action.

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13
Q

The Insurance Fraud register contains details of which parties where they have acted fraudulently towards an insurer:

a. third parties only.
b. policyholders, third parties and suppliers.
c. policyholders only.
d. policyholders and third parties only.

A

B) Policy holders, Third parties and suppliers.

Ref:11K2

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14
Q

Where the insured commits fraud in relation to a claim, the insurer can avoid the contract from the time of the fraudulent act. Having given notice of this to the insured, insurers are NOT liable for:

a. the fraudulent claim only.
b. any subsequent claims only.
c. any claims under the policy.
d. both the fraudulent and any subsequent claims.

A

D) Both the fraudulent and subsequent claims.

Ref: 11K1

Where an insured commits a fraudulent claim, the insurer has no liability to pay that claim, and as a consequence, any payment already made can be recovered.

The insurer, on giving notice to the insured may treat the contract as void from the fraudulent act. The insurer may refuse any liability in respect of a claim of a claim that is made after it, i.e if they were to terminate the contract. additionally, the premium is non-refundable at the discretion of the insurer.

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15
Q

For which type of claim would an insurer’s claim form ask for details of any independent witnesses?

a. Motor.
b. Fire.
c. Theft.
d. Professional indemnity.

A

A) Motor

Book ref: 11C1A

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16
Q

It is the role of which body to monitor an insurance company’s claims reserves?
Select one:

a. The Prudential Regulation Authority.

b. The Financial Services
Compensation Scheme.

c. The Financial Conduct Authority.
d. The Association of British Insurers.

A

A) The prudential regulation authority

Book Ref: 11I

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17
Q

An ‘ex gratia’ payment is one which:

a. is made by insurers as a result of a judgement by the Financial Ombudsman.
b. is made by the insurer even though there is no policy liability.
c. is made by the insured where premiums are outstanding at the time of a claim.
d. is made by a third party as a result of insurers pursuing subrogation rights.

A

B) Is made by the insurer even though there is no policy liability.

Ref: 11A

Ex gratia payments are payments are claim payments made ‘out of payments’ where the insurer has no liability to pay the claim. but may do so for various reasons.

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18
Q

For which claims under which type of policy are insurers most likely to request sight of a copy of the accident book as supporting evidence?

a. Motor.
b. Employers’ liability.
c. Sickness.
d. Personal accident.

A

B) Employers liability

Ref: 11C2

in addition to a claims form, certain types of evidence are needed for certain claims;

Accident claims; An accident book will be examined.

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19
Q

The benefits of insurers using the motor insurance subrogation portal on a bilateral basis do NOT include:
Select one:

a. faster recoveries.
b. reduced errors.
c. smaller backlogs.
d. fewer fraudulent claims.

A

D) Fewer fraudulent claims.

Ref: 11F2

The process of the online bilateral agreements is slick, involves little manual intervention, reduces delay, error or backpack, thus increasing efficiency.

20
Q

Under an employers’ liability policy, why do insurers ask for any notification of any prosecution to be forwarded to them as soon as possible?

a. It may make the policy void.
b. It may give grounds for declining the claim.
c. So that a suitable defence can be arranged.
d. It may be evidence of a breach of the duty of utmost good faith.

A

C) So that a suitable defence can be arranged.

Ref: 11B2

Notification must be forwarded on to the insurer as soon as possible. This is to enable the insurer to arrange a suitable defence, if this is deemed necessary.

21
Q

At common law, failure by the insured to comply with the implied claims duties following a loss will:

a. render the policy void.
b. make the policy voidable at the option of insurers.
c. render that claim invalid.
d. mean that the claim will only be partially met.

A

C) Render the claim invalid

Ref: 11B1.

22
Q

Under the Third Parties (Rights Against Insurers) Act 2010, where notice is served on an insurer requesting insurance information, a response must be provided within what time period?

a. 28 days.
b. 45 days.
c. 90 days.
d. 10 days.

A

A) 28 days

ref: 11H2A

The act provides parties with an enhanced right to request information from insurers, provide that the third party believes that;

  • A person is liable to it.
  • That person has insurance.
  • The right to claim has been transferred to them.

Requests for information have to be answered within 28 days.

23
Q

It is MOST common for insurers to ask the proposer to complete a proposal form giving information about the risk to be insured for which type of risks?

a. Satellites.
b. Global manufacturing risks.
c. Large industrial complexes.
d. Medium sized commercial risks.

A

D) Medium sized commercial risks.

Ref: 9E

24
Q

One of the disadvantages of technology’s ability to gather and analyse large amounts of data is:

a. It is more time consuming to calculate an accurate premium.
b. some risks could become uninsurable.
c. it is easier for policyholders to switch insurers.
d. insurers can only predict risk at a high level.

A

B) More risks could become uninsurable.

Ref: 9F

Technologies ability to gather large amounts of raw data and analyse it swiftly means that greater detail is available on the risk that has been proposed.

i.e the use of telematics to identify better drivers in real time, The result of this is now that insurers can predict risks to a fine degree. The downside is that this ability raises the possibility that some risks may become uninsurable. This concern is if insurance is to have a social function.

25
Q

When making a recommendation, for which type of insurance do FCA rules require an intermediary to take into account the customer’s existing insurance cover?

a. Pure protection policies.
b. Personal accident policies.
c. Pet insurance policies.
d. Commercial packaged policies.

A

A) pure protection policies

Ref: 9C2A

Generally speaking, intermediaries are not required to take into account the clients existing policy cover if the insured is unable to provide this amount.
However, for pure protection policies, the FCA provides specific guidance stating that the intermediary must establish the customers demands and needs, not only by using information readily available, but also by obtaining further relevant information.

26
Q

The information contained in a Service Level Agreement typically includes:

a. details of any fees.
b. authority levels.
c. terms of Credit.
d. response times for enquiries.

A

D) response times for enquiries.

Ref: 9B2

SLA will usually include; response times for enquiries, complaints and claims.

it is a convenient way of conveyancing all the relevant information to the client.

27
Q

For which type of risk is a flat premium most likely to be charged by insurers?

a. The business interruption risk for a haulage company.
b. The public liability risk for a manufacturer.
c. The commercial all risks cover under a combined policy.
d. The contents cover under a household insurance policy.

A

B) Public liability risks or a manufacturer

Ref: 9F1B

In a number of risks it is normal to apply a flat premium; motor and public liability for a manufacturer are most common.

28
Q

Under the terms of The Insurance Act 2015, proposers have duty to make a fair presentation of the risk before:

a. inception and renewal only.
b. inception only.
c. inception, renewal and alteration to a policy.
d. on alteration to a policy only.

A

C) Inception, renewal and alteration to a policy.

Ref; 9E

in order to comply with the new terminology of the insurance act 2015, proposers are advised that they have a duty to make a fair presentation of the risk before inception, at renewal and at alteration to the policy.

29
Q

Which details do NOT appear on a private motor insurance certificate?
Select one:

a. Level of cover.
b. Registration of vehicle.
c. Person(s) entitled to drive.
d. Limitations as to use.

A

A. Level of cover

Ref: 9G3

the aspects covered in a motor Insurance certificate include;

  • Registration number of vehicle
  • name of insured
  • date of commencement
  • expiry date
  • person/classes of person entitled to drive
  • limitations as to use
30
Q

The Fashion Emporium want to take out a property damage policy with the XYZ Insurance Company for their large clothing factory. Which method are insurers MOST likely to use to gather information about the risk to be insured?

a. A questionnaire.
b. A proposal form.
c. A face to face meeting.
d. A survey.

A

D) Survey

Ref: 9E

Is a large risk, a prop form would not be sufficient to present the severity/ amount of risk

31
Q

Where a policy is sold WITHOUT a personal recommendation, the FCA’s requirement for an intermediary to set out the clients demands and needs can be fulfilled by:

a. providing the information over the telephone after arranging cover.
b. providing the information face to face after conclusion of the contract.
c. including a statement in the proposal form.
d. including a statement in the renewal letter at first renewal.

A

C) Including a statement in the proposal form.

Ref: 9C2B

32
Q

Who within an intermediaries office is USUALLY responsible for maintaining a permanent record of Insurer TOBAs?

a. The Compliance Officer.
b. The Managing Director.
c. The Company Secretary.
d. The Financial Director.

A

A) compliance officer

Ref: 9B1

TOBA’s determine the nature of relationship, financial aspects and authority levels between the insured and insurer, these can be maintained permanently by the compliance officer (usually)

33
Q

Where a wholesale broker is used to place a risk for a client, regulatory responsibility rests with:

a. the client facing intermediary only.
b. the placing broker only.
c. the client facing intermediary and the placing broker jointly.
d. the insurer which accepts the business.

A

A) the client facing intermediary only.

Ref: 9A

34
Q

The identity fraud extension to a household policy does NOT cover:

a. loss of earnings due to attending meetings with the police.
b. administration fees for re-applying for a loan as a result of incorrect data being provided by the insured.
c. the cost of notarising any necessary documentation.
d. any claims exceeding £12,000 in total.

A

B) The identity fraud extension does to a house hold policy does not cover admin fees for re applying for a loan as a result of incorrect data being provided by the insured.

Ref: 3A4K

35
Q

Which information is an example of a risk specific question which would appear on a proposal form for motor insurance?

a. Vehicle details.
b. Proposer’s occupation.
c. Proposer’s address.
d. Ages of drivers.

A

D) Ages of drivers

Ref: 8C1B

36
Q

Cover for which market exclusion to a general insurance policy is instead available through specialist market pools?

a. Terrorism.
b. Contractual liability.
c. Radioactive contamination and explosive nuclear assemblies.
d. War and related perils.

A

C) Radioactive contamination and explosive nuclear assemblies

Ref: 10B1

37
Q

Which information is an example of a general question which would appear on a proposal form for motor insurance?

a. Proposer’s address.
b. Pending convictions.
c. Criminal prosecutions.
d. Age of drivers.

A

A) Proposers address.

Ref: 8C1A

38
Q

Which statement is true of the cover provided by a ‘family’ personal accident policy?

a. Adults are covered between the age range of 16 to 75 years.
b. Cover can be included for children up to 23 years whilst in full time education.
c. Cover is provided for pre-existing medical conditions.
d. The same level of benefit is provided for all family members insured under the policy.

A

B) Cover can be provided for children up to 23 whilst still in full time education

Ref: 2A3B

39
Q

The MAIN rating factors for professional indemnity insurance include:

a. the insured’s profession.
b. the number of employees.
c. the number of premises.
d. the annual wageroll.

A

A) The insureds profession

Ref: 1A2G

40
Q

What is the effect of the material damage warranty in a business interruption policy?

a. It extends cover to include specified working expenses following loss of or damage to the insured’s stock of raw materials.
b. It restricts the period for which business interruption losses will be paid to the time it takes to rebuild or replace the insured’s property.
c. It requires that a property policy covering the physical damage must exist for the business interruption policy to operate in relation to a particular loss.
d. It extends the cover provided by a business interruption policy to include losses following material damage at locations other than the insured’s premises.

A

C) it requires that a property policy covering physical damage must exist to operate in relation to a particular loss.

Ref: 5B2

41
Q

Which type of loss is an example of an exclusion to a material damage ‘all risks’ policy for which cover can be written back into the policy?
Select one:

a. Injury to livestock.
b. Marine risks.
c. Damage to computers.
d. Damage to buildings in the course of erection.

A

C) Damage to computers

Ref; 4B2

42
Q

Where an accident management company agrees to deal with an uninsured loss recovery claim on a ‘no win, no fee’ basis this means that:
Select one:

a. the accident management company will charge the customer if they lose the case.
b. successful claims result in a percentage of the damages being retained by the accident management company.
c. the accident management company can guarantee that the claim for compensation will succeed.
d. the customer will receive compensation from the accident management company if they lose the case.

A

B) Successful claims result in a percentage of the damages being retained by the accident management company

Ref; 7D

43
Q

What two types of policies require a key features document (compulsory)

A.EL

B.MOTOR

C. PAYMENT PROTECTION

D PURE PROTECTION

A

Payment protection indemnity

Pure protection

44
Q

What is the initial cancellation period for general insurance contracts? ( at the beginning of the policy)

A. 7 days

B. 21 days

C. 14 days

D. 28 days

A

14 days

45
Q

The rights to cancel a protection policy exist for how many days? ( the duration of the cancellation period)

A.7 days

B.30 days

C.28 days

D 15 days

A

B - 30 days