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MDOC1513 > Session 2: Communication Skills > Flashcards

Session 2: Communication Skills Flashcards

1
Q

Key Competancies in CanMed Physician Competancy Framework

A

Professional
Communicator
Collaborator
Leader & Manager
Health Advocate
Scholar

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2
Q

Benefits of Effective Communication (Patient)

A
  • Increased Satisfaction
  • Greater Syptom Resolution
  • Lower Referrals
  • Improved Functional Status
  • Enhanced Health Outcomes
  • Increased Compliance
  • Reduced Anxiety
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3
Q

Aspects of ethical therpeutic relationship (3)

A

Therapeutic relationship
Based on core ethical principles
Goals of communication

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4
Q

Aspects of a good therapeutic relationship (1)

A

Patients feel valued, understood and motivated to cooperate

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5
Q

What are the core ethical principals

A

Respect, Benficence, non-malficence, confidentiality, informed consent, privacy, compassion, tolerance, autonomy and human rights

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6
Q

Goals of communication

A

Improve patients health and medical care

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7
Q

List the 3 types of communication skills in healthcare practice

A

Content skills
Process skills
Perceptual skills

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8
Q

What are content skills?

A

Information and treatment discussed
Substance of Q&A
Essentially what the HCP communicated

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9
Q

What are process skills?

A

How something is communicated
Verbal/non-verbal skills
Relationship to client
Structure of communication

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10
Q

What are perceptual skills?

A

The internal decisions of the HCP
Problem solving/ reasoning
Attitudes
Personal capacity/ Compassion/ Respect
Self-awareness of bias

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11
Q

What are the 6 components of patient care required for ethical healthcare practice?

A

Patients treated as partners in two way relationship
Patients involved in decision making
Repected for induvidual values and concerns
Not too focused on technical aspects of care
Enlisting the patients sense of responsibility for their own care
Tayloring communication for their care

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12
Q

Aims of communication in healthcare (3)

A

Communication is fundemental to HCP
International requirement in medical education
Effective foundation of doctor/patient relationship

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13
Q

Why is communication fundemental to healthcare? (4)

A

Information gathering
Diagnosis and treatment
Patient interaction
Health team interactions

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14
Q

Why is communication an international requirement in medical education?

A

Critically important
Patients expect good communication

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15
Q

Why is effective communication a foundation of the doctor patient relationship? (3)

A

Honours trust and avoids abuse of power
Gives information in an understandable way?
Respects the patients right to be involved in their own healthcare

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16
Q

List the benefits of effective communication for the patient?

A

Increased satisfaction
Greater symptom resolution
Lower referral rates
Improved functional status
Enhanced health outcomes
Increased compliance
Reduced anxiety

17
Q

List the benefits of effective communication for doctors

A

Increased job satisfaction
increased efficientcy
Lowered malpractice
Increased wellbeing
Decreased stress and burnout

18
Q

List the benefits of effective communication for medical care in general

A

Increased diagnosis accuracy
Better doctor-patient relationships
Reduced errors

19
Q

List overview of essential communication in a medical encounter

A

Open discussion (gather info)
Gather information (open vs closed question + active listening)
Understand patients perspective
Share information
Reach agreement on problems and plans
Provide closure

20
Q

List the barriers to effective communication

A

Patient health status (impairments)
Diversity
Logistics (Time, Venue, PPE)
Doctor’s fears (Litigation, abuse, patient expectations)

21
Q

Define relationship skills in the context of a therapeutic relationship`

A

Self-awareness
Sensitivity to the needs of others
Capacity for critical self reflection

22
Q

Essential components to listening well

A

100% attention (suspend other activities - don’t judge
Repond (verbal + non-verbal)
Prove understanding (do not jump to conclusions)
Prove respect (Communicate at an appropriate level + don’t interrupt)

23
Q

Brief overview of dealing with diversity ito communication with others (3)

A

Diversity may lead to conflict and misunderstanding
Culture may not be obvious (English not always primary language)
Cultural competance (Awareness of others + self understanding)

24
Q

Describe measures to address communication in crisis (3)

A

Deliver informaion in small amounts + dealing withe patient emotions and values
Remain updated with trustworthy information and effective care practices
Behave calmly and communicate clearly

MDOC1513 (4 decks)

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