Session 2: Communication Skills Flashcards
Key Competancies in CanMed Physician Competancy Framework
Professional
Communicator
Collaborator
Leader & Manager
Health Advocate
Scholar
Benefits of Effective Communication (Patient)
- Increased Satisfaction
- Greater Syptom Resolution
- Lower Referrals
- Improved Functional Status
- Enhanced Health Outcomes
- Increased Compliance
- Reduced Anxiety
Aspects of ethical therpeutic relationship (3)
Therapeutic relationship
Based on core ethical principles
Goals of communication
Aspects of a good therapeutic relationship (1)
Patients feel valued, understood and motivated to cooperate
What are the core ethical principals
Respect, Benficence, non-malficence, confidentiality, informed consent, privacy, compassion, tolerance, autonomy and human rights
Goals of communication
Improve patients health and medical care
List the 3 types of communication skills in healthcare practice
Content skills
Process skills
Perceptual skills
What are content skills?
Information and treatment discussed
Substance of Q&A
Essentially what the HCP communicated
What are process skills?
How something is communicated
Verbal/non-verbal skills
Relationship to client
Structure of communication
What are perceptual skills?
The internal decisions of the HCP
Problem solving/ reasoning
Attitudes
Personal capacity/ Compassion/ Respect
Self-awareness of bias
What are the 6 components of patient care required for ethical healthcare practice?
Patients treated as partners in two way relationship
Patients involved in decision making
Repected for induvidual values and concerns
Not too focused on technical aspects of care
Enlisting the patients sense of responsibility for their own care
Tayloring communication for their care
Aims of communication in healthcare (3)
Communication is fundemental to HCP
International requirement in medical education
Effective foundation of doctor/patient relationship
Why is communication fundemental to healthcare? (4)
Information gathering
Diagnosis and treatment
Patient interaction
Health team interactions
Why is communication an international requirement in medical education?
Critically important
Patients expect good communication
Why is effective communication a foundation of the doctor patient relationship? (3)
Honours trust and avoids abuse of power
Gives information in an understandable way?
Respects the patients right to be involved in their own healthcare
List the benefits of effective communication for the patient?
Increased satisfaction
Greater symptom resolution
Lower referral rates
Improved functional status
Enhanced health outcomes
Increased compliance
Reduced anxiety
List the benefits of effective communication for doctors
Increased job satisfaction
increased efficientcy
Lowered malpractice
Increased wellbeing
Decreased stress and burnout
List the benefits of effective communication for medical care in general
Increased diagnosis accuracy
Better doctor-patient relationships
Reduced errors
List overview of essential communication in a medical encounter
Open discussion (gather info)
Gather information (open vs closed question + active listening)
Understand patients perspective
Share information
Reach agreement on problems and plans
Provide closure
List the barriers to effective communication
Patient health status (impairments)
Diversity
Logistics (Time, Venue, PPE)
Doctor’s fears (Litigation, abuse, patient expectations)
Define relationship skills in the context of a therapeutic relationship`
Self-awareness
Sensitivity to the needs of others
Capacity for critical self reflection
Essential components to listening well
100% attention (suspend other activities - don’t judge
Repond (verbal + non-verbal)
Prove understanding (do not jump to conclusions)
Prove respect (Communicate at an appropriate level + don’t interrupt)
Brief overview of dealing with diversity ito communication with others (3)
Diversity may lead to conflict and misunderstanding
Culture may not be obvious (English not always primary language)
Cultural competance (Awareness of others + self understanding)
Describe measures to address communication in crisis (3)
Deliver informaion in small amounts + dealing withe patient emotions and values
Remain updated with trustworthy information and effective care practices
Behave calmly and communicate clearly
