Session #1 Multiple choice Flashcards
In modern administrative terminology, management denotes the process of directing and controlling people and things so that organizational objectives can be accomplished. Which of the following is part of the management process that best describes the act of overseeing people?
A: Leadership
B: Situational management
C: Decision-making
D: Supervision
D: Supervision
Which of the following is most correct?
A: The worker’s performance and morale are more strongly influenced by his immediate superior than by any other factor in his environment.
B: The worker’s performance and morale are more strongly influenced by the Chief of Police than by any other factor in his environment.
C: The worker’s performance and morale are more strongly influenced by the Mayor than by any other factor in his environment.
D: The worker’s performance and morale are more strongly influenced by the employment contract than by any other factor in his environment.
A: The worker’s performance and morale are more strongly influenced by his immediate superior than by any other factor in his environment.
Which is not true regarding morale?
A: Morale cannot be achieved through incentive or policy.
B: A supervisor can influence it if he remembers that people are interested in themselves and in the things that affect them.
C: A supervisor should not provide his workers with performance feedback.
D: A supervisor should not become tranquilized into believing that because his morale is high, the morale of his subordinates is also high.
C: A supervisor should not provide his workers with performance feedback.
The supervisor must be able to help his subordinates establish and achieve reasonable goals. He must be able to provide answers to their many job problems and give them wise counsel and assurance in their personal and professional lives when the need arises, recognizing that they will not all react the same when he tries to help them. At times, they will misinterpret his motives and accuse him of meddling in their affairs, yet their affairs are his when which of the following is affected?
A: Personal beliefs
B: An officer’s performance
C: Educational goals
D: All public posts on websites
B: An officer’s performance
The supervisor often finds it difficult to reconcile the goals of management with the goals of the employees and the sentiments of their social group. He is often torn between the loyalties he owes both, but must realize that the best interests of which of the following must prevail?
A: The employee
B: The union
C: The organization
D: The squad
C: The organization
Supervisors need not become highly skilled in every technical aspect of the job they supervise to be effective—to do so would impose an impossible burden on them—but they should have a good working knowledge of the principal aspects of the job for which they are responsible. They must have a basic understanding of the other scientific disciplines that have contributed to the science of leadership. In regards to technical supervisory competence, which of the following is not true?
A: Every supervisor should keep himself abreast of fundamental changes in practices, techniques, and procedures in order to be equipped to carry to his subordinates the information they need to perform their jobs properly.
B: Every supervisor should prepare himself for this position by gaining a good working knowledge of the principles of organization, administration, and management.
C: Every supervisor should know and understand the principles of performance evaluation.
D: Every supervisor need not become an expert in directing the efforts of his subordinates.
D: Every supervisor need not become an expert in directing the efforts of his subordinates.
Every supervisor should know how to make assignments, through the process of delegation, of many tasks that others below him are capable of performing as well as or better than he can. In delegating routine tasks to subordinates, the expert supervisor will give them sufficient ___________________ to match the responsibility he has imposed on them.
A: personal power
B: authority
C: direction
D: responsibility
B: authority
The supervisor should prepare himself for his position by gaining knowledge and understanding of the policies, rules, procedures, and ____________________ of his organization.
A: practices and functions
B: functions and objectives
C: functions and practices
D: functions, practices and objectives.
D: functions, practices and objectives.
A successful supervisor is able to deal effectively with both the formal and the ______________ organization.
A: informal
B: strategic
C: scientific
D: none of the above.
A: informal
The common elements of supervision can be grouped under those activities that relate to the direction of people and all it implies and to the multitude of interpersonal relationships between them and their supervisor. In her day-to-day relationships with people, the supervisor is expected to function in which of the following ways?
A: Planner
B: Personnel Officer
C: Coach
D: All of the above
D: All of the above
The best supervisors develop their abilities to train their employees to be efficient, effective producers who gain satisfaction from their work. When the supervisor neglects to develop his capacity for the role of teacher, he deprives himself of a means of upgrading the service and ensuring that the standards of performance in the organization are maintained through the training process. He must carry out his training function in all types of settings. If he is to be an effective teacher, he must gain knowledge and understanding of which of the following?
A: The learning process
B: The effects of individual differences on learning
C: The neurotic factors involved in teaching
D: Both A & B
D: Both A & B
The skills of which of the below refers to the practice of confronting an employee with his or her job performance record with the objective of finding ways to overcome deficiencies and improve job performance?
A: Delegating
B: Disciplining
C: Coaching
D: Approach/Avoidance
C: Coaching
Which of the following relates to the supervisory practice of actively listening and responding to employees’ complaints, grievances and problems; all of which represent a way for employees to express matters of concern to their superiors?
A: Coaching
B: Counseling
C: Training
D: Planning
B: Counseling
The supervisor must expect some mistakes from even the most able of his subordinates. Errors are bound to occur, especially with inexperienced employees. When they do, they should be treated as constructively as possible. When mistakes “of the head” are made, often the training value exceeds the harm done; if the mistake is “of the heart,” which of the following may be indicated to prevent recurrence?
A: Negative corrective action
B: Positive corrective action
C: Restricted corrective action
D: Excessive corrective action
A: Negative corrective action
When change results from decisions, those affected will often resist because the change is interpreted as a threat to their security and they are forced to make adjustments. The resistance will usually be reduced if the need for the change is:
A: Forced
B: Implemented
C: Enhanced
D: Explained
D: Explained
