ServiceNow System Admin Exam Flashcards
How many workflows are in service now and what are they?
With ServiceNow, you can choose from 4 workflows
IT Workflows
Employee Workflows
Customer Workflows
Creator Workflows
What is the Next Experience Unified Navigation Interface?
The Next Experience Unified Navigation is the primary way to interact with applications and information in a ServiceNow instance. Access lists, forms, updates, applications, links, history, workspaces, and landing pages.
What is the Now Mobile App Interface?
The Now Mobile app enables employees to submit incidents and requests, manage tasks, and access company resources from anywhere! Through the mobile app, a user can also:
Upload images and attachments
Sign documents
Take surveys
What is the Service Portal Interface?
The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. Service Portal is a great way for external (and existing, legacy) customers to engage with the Platform. When accessing the portal via web browser, type: https//<instance-name-here>.service-now.com/sp. Users can:
Search for articles, catalog items, and records
Submit requests
Browse the corporate news feed, and more!</instance-name-here>
What is the Employee Center?
This dynamic portal improves productivity by reducing time and effort employees spend accessing information across all departments. The Employee Center experience provides a platform for communication, engagement, and content experiences for internal employees.
There are no additional licensing costs associated with the Employee Center. It is available to all customers! When accessing the center via web browser, type: https//<instance-name-here>.service-now.com/esc</instance-name-here>
What is a ServiceNow Instance?
An instance in the Platform is independent, changeable, and highly configurable. If you can dream it, you can do it!
ServiceNow utilizes an advanced architecture as the default offering for customers. This means that an instance features an individual database containing data, applications, and customizations.
When you are accessing ServiceNow, you are accessing an instance of the Platform. An organization can have several instances (e.g., Development, Quality Assurance (QA), Test, and Production) and each instance is a single implementation of the ServiceNow Platform.
True or False: Your data is mingled in the same database as other companies or other ServiceNow customers
False: Your data isn’t mingled in the same database as another organization’s data or other ServiceNow customers.
True or False: Your data can be migrated to different instances
True: Each instance has customer data that can be exchanged between other instances. For example, it is easy for data to be migrated from a Development instance to QA, to a Production instance.
What is a workspace?
A workspace is a suite of tools displayed in a single-pane view that help resolve customer problems and provide answers to questions they may have. Agents, case managers, help desk professionals, and managers use these tools to find, research, and resolve issues.
Displays records from a table in the Platform. With personalization and filters, you can easily locate records and view activity associated with those records.
List View
Displays fields from one record, where users can view and edit the record data. The specific information depends on the type of record displayed. The form can also contain sections and Related Lists (records in tables that have a relationship to the current record). Easily access forms by using Global Search.
A form
What is a dashboard?
A dashboard is a custom arrangement of widgets and enables you to display multiple performance analytics and reporting on a single screen. If you have access to the dashboard, you can share it with multiple users. Navigate to Self Service > Dashboards to view the different dashboards in your instance.
Are uploaded to the Platform in specific categories to help platform users receive information or help about their job role or function
Knowledge Articles
Access this application that provides customers with self-service opportunities. Customers can view and request catalog items (services and product offerings). Request printing jobs, desktops, hardware, mobile phones
Service Catalog
The place to browse forums, blogs, event information, idea portals, and more! Expand your Platform knowledge and subscribe to forums to keep up to date with the latest information relevant to you.
ServiceNow Community
