ServiceNow Cram

Question 1

What does the Banner Frame contain?

Answer 1

Logo and Global Navigation Control.

Question 2

What does the Application Navigator contain?

Answer 2

Provides links to all applications menus and modules.

Question 3

What does the Content Frame Contain?

Answer 3

Displays info like Lists, Forms, Home Pages and Wizards.

Question 4

What’s the name of the Application Navigator search box?

Answer 4

“Type filter text” field.

Question 5

What's a module and application in the example....
Incident > create new

Answer 5

Incident is an application and create new is the module.

Question 6

What is the Edge?

Answer 6

Located on the left side of the screen, allows you to create, customize bookmarks, toggle screen views, display tagged documents and view a Live Feed layout.

Question 7

What are the 5 ways you can search in ServiceNow?

Answer 7

Lists, Global Text Search, Knowledge Base, Navigation Filter, & Live Feed.

Question 8

Where is the List Search option?

Answer 8

Above the Lists View; lets you narrow down search.

Question 9

Where is the Global Text search?

Answer 9

In the Banner

Question 10

True or False

Searches are case sensitive.

Answer 10

False

Question 11

What’s the name of the text indexing search engine?

Answer 11

Zing Text Search

Question 12

Where would you change the banner icon and text?

Answer 12

System Properties > My Company

Question 13

Where would you change banner color and other colors?

Answer 13

System Properties > CSS

Question 14

What two ways can something in the Edge bar be opened?

Answer 14

In a window flyout or in the window pane.

Question 15

What does a List display?

Answer 15

It displays information in a table, organized in sortable columns.

Question 16

What does a Form display?

Answer 16

Display information from a record.

Question 17

Lists can display how many tables?

Answer 17

One table; however not that it can reference other tables.

Question 18

What is a Record?

Answer 18

It is one set of table fields.

Question 19

What does the List Editor do?

Answer 19

It allows you to update the record without having to into a form.

Question 20

What is a sys_id?

Answer 20

It is a unique 32 character globally unique id used to identify a record; so, when you send someone an incident link…the sys_id is within the link.

Question 21

Where are the bread crumbs in ServiceNow?

Answer 21

It’s the filter views (I.e., when you run a report); the more you add the longer it gets.

Question 22

What options do you have for saved filters?

Answer 22

You can save to yourself or a group. Admins can save it to everyone.

Question 23

Where do saved filters end up?

Answer 23

Click on the arrow next to the application aka incidents and right click select filters.

Question 24

What does the search term

“!*mySearchTerm” do?

Answer 24

Does a search that “does not contain” mySearchTerm.

Question 25

What does the search term

“!=mySearchTerm” do?

Answer 25

Does a search of “does not equal” mySearchTerm.

Question 26

What does the search term

“*mySearchTerm” do?

Answer 26

Does a search of “Contains” mySearchTerm.

Question 27

The Main UI is divided into what three sections?

Answer 27

Banner Frame, Application and Content Frame.