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Servicenow Admin Exam > ServiceNow Admin Exam > Flashcards

ServiceNow Admin Exam Flashcards

1
Q

What are the main sections when you are configuring email notifications?

A
  1. When to send
  2. What will it contain
  3. Who will recieve
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2
Q

Which CMDB feature tracks the activity and history of data sources as they insert and update CI attributes?

A
  1. Multisource CMDB
  2. CMDB 360
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3
Q

Where does the System Admin navigate to edit a catalogue item?

A

Maintain Items

Service Catalog > Catalog Definitions > Maintain Items

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4
Q

Which of the following is an example of a base table that is extended but is not extending another table?

A

Task[task]

The Task [task] table is an example of a base table that is extended but is not extending another table.

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5
Q

What can be used to extend the Flow Designer to call 3rd party systems, such as automating Microsoft Services and infratructure using PowerShell and REST?

A

IntegrationHub

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6
Q

The CMDB is the authoritive source of what information?

A
  1. Support group
  2. Owner
  3. Contact

The CMDB is the authoritative source of some information, including Support group, Contact and Owner.

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7
Q

Which tab contains the Activity Stream for a task?

A

Notes

An activity stream is a list of entries in records and conversations.

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8
Q

Which ServiceNow feature do you use to begin the creation of an application?

A

Guided Application Creator

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9
Q

Which of the following are different ways to add favourites in Next Experience?

A
  1. Select the star icon in the contextual app pill.
  2. Select the ‘Create Favorite’ item from the context menu of a list or record.
  3. Select the star icon next to a module or application name in the All menu.
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10
Q

What are the different types of Client Scripts that are supported in ServiceNow?

A

OnLoad()
OnCellEdit()
OnChange()
OnSubmit()

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11
Q

What is Configuration Item (CI)?

A

Components of an infrastructure required to deliver a product or service

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12
Q

Which of the following is a true statement regarding Flow Designer actions?

A
  1. Provide the ability to build own custom actions
  2. Represent reusable operations for use across multiple flows
  3. Can be contained in a spoke

Flow Designer actions represent reusable operations for use across multiple flows, can be contained in a spoke and provide the ability to build your custom actions.

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13
Q

What Visual Task Board type automatically updates the task when the respective cards are edited or change lanes?

A

Guided

Guided Boards

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14
Q

Which tool do you use to determine the relationship between fields in an import set and an existing table?

A

Transform map

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15
Q

How can you access the local flow variables in the Flow Designer?

A

As data pills in the Data panel

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16
Q

What is the system behaviour when applying a data policy to the list view to make a field read-only?

A

The field will appear to be editable, but the update will fail.

When applying a data policy to the list view to make a field read-only, the field will appear editable, but the update will fail.

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17
Q

What is created by default when you create a new table?

A
  1. Module with the plural of the table Label
  2. Application Menu with the same name as the table Label
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18
Q

Select the report visualisation types you can generate from a list of records.

A
  1. Pie chart
  2. Bar chart
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19
Q

What functionality can you use to track the time a task has been open to ensure that task are completed within an alloted time?

A

SLA - Service Level Agreements

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20
Q

What is created when an order is placed for a catalogue item?

A
  1. One or more Service Catalog Task (SCTASK) records
  2. A Request (REQ) record
  3. A Reuested Item (RITM) record

SCTASK , REQ, RITM

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21
Q

What are the steps for applying an update set to an instance?

A
  1. Retrieve
  2. Preview
  3. Commit

The steps to apply an update set to an instance or commit an update set are: retrieve, preview, and commit.

Manage how update sets store, retrieve, preview, and apply configuration changes between instances.

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22
Q

What type of service catalogue item is used to create an incident or raise an HR case?

A

Record producer

The record producer is used to create an incident or raise an HR case, especially from the Service Portal.

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23
Q

Which menu provides options related to viewing, configuring, creating favorites and saving form data?

A

Form Context Menu

The Form Context Menu provides options related to viewing, configuring, creating favourites and saving form data.

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24
Q

What related list can you use to extend and track the different types of groups assigned to a Configuration Item?

A

Teams

You can use the ‘Teams’ related list to extend and track the different types of groups assigned to a CI.

25
Q

What do each record and each field correspond to in a table?

A

Each record corresponds to a row in a table and each field to a column on that table.

A table is a collection of records in the database.

Each record corresponds to a row on a table.

Each field on a record corresponds to a column on that table.

Applications use tables and records to manage data and processes, such as Incident, Problem, and CMDB.

26
Q

Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried?

A

Business Rule

A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted or when a table is queried.

27
Q

What is selected on the Now Platform to impersonate another user?

A

User menu

28
Q

What are the different Schema relationship types that are supported for tables?

A
  1. Referenced by
  2. Referencing
  3. Extended by
  4. Extending
29
Q

Who can add or remove widget in a dashboard?

A
  1. Users with dashboard_admin role
  2. Dashboard owner
  3. Users with edit access to the dashboard

The dashboard owner, shared users with edit access, and dashboard admins have edit access to dashboards and can add or remove widgets in their dashboards.

30
Q

What is the relationship between the Problem and the Task tables?

A

The Problem table extends the Task table

31
Q

You can use the Data management plugins to define table relationships or minimise performance issues.

What are these plugins?

A
  1. Database Rotations
  2. Many to Many task relations
  3. Data Archiving

Data archiving: Provides the ability to archive records to minimise performance issues.

Database Rotations: Provides tools for managing large tables to minimise performance issues.

Many to Many task relations: Provides the ability to define many-to-many relationships between task tables.
32
Q

Which application provides a centralised location for creating, categorising, viewing, and governing information related to the flow of work through ServiceNow?

A

Knowledge Management

Knowledge management provides a centralised location for creating, categorising, viewing, and governing information related to the flow of work through ServiceNow.

33
Q

Where can users set thier notifications preferences in the Next Experience UI

A

User Menu

You should navigate to User Menu > Preferences > Notifications. Select the Core UI tab and then select the email notification preferences you want to configure.

34
Q

What are the different ways an end-user can leave feedback about an article?

A
  1. Give a 1-5 star rating
  2. Leave a comment on the article
  3. Mark the article as helpful or not helpful
35
Q

How can you measure and track article views, page views, and searches performed by unauthenticatated users?

A

By collecting knowledge usage metrics

You can monitor the knowledge usage metrics to improve the overall effectiveness of the knowledge usage across the portals.

36
Q

your manager asks you to build some reports on your group task.

Where do you navigate on the platform to start?

A

Reports > Create New

37
Q

What icon should you double-click to expand and collapse list of all Applications and Modules?

A

Application

You can double-click the Application icon to expand and collapse the list of all Applications and Modules.

38
Q

What access control operarion should be used to allow access on the incident table so a certain role can view contents on an incident table?

A

report_view

You can secure access and view the reports in the dashboards using the improved report_view access control lists (ACLs).

39
Q

What application allows you to compare reports against all report_view and the corresponding read ACLs?

A

ACL Assessment for Reports

You can use the ServiceNow ACL Assessment for Reports to identify reports that are blocked by report_view ACLs (access control lists).

40
Q

What do you configure to instruct fields how to behave on a form when a UI policy is triggered?

A

UI Policy Action

Configure a UI policy action to instruct fields how to behave on a form when a UI policy is triggered.

41
Q

In addition to the article ID, what do the knowledge management notification emails include to determine if an article is relevant?

A

Titole of the article

Notification emails include the title of the knowledge article in addition to the article ID so you can more easily decide whether the knowledge article is relevant.

42
Q

Where do you navigate to see the notifications that are currently defined on the Now Platform?

A

System Notification > Email > Notifications

You can navigate to System Notification > Email > Notifications to see the notifications currently defined on the Now Platform.

43
Q

Form splits help you organise fields on a form into columns for an enhanced visual appeal.

What role is required to enable mulitiple form splits on the platform?

A

admin

Form splits enable you to organise fields on a form into columns. Administrators [admin] can enable multiple form splits on the platform.

44
Q

Which search feature can you use to narrow down search results in ServiceNow

A

Wildcard Characters

Wildcard characters can be used to help narrow down search results in ServiceNow.

45
Q

What are teh three tyoes of Flow Designer triggers?

A
  1. Record-based
  2. Schedule-based
  3. Application-based
46
Q

What allows agents to initiate a group discussion from a Workspace task-based or interaction-based record?

A

Sidebar

Using Sidebar, agents can have real-time collaboration with others based around a Workspace task-based or interaction-based record. These Sidebar discussions facilitate the exchange of information and knowledge to help resolve issues faster and with higher-quality outcomes.

47
Q

Which admin role is required to modify access control rules?

A

security_admin

Normal admin users can view and debug access control rules. However, administrators must elevate privileges to the security_admin role to create or update existing access control rules.

48
Q

Which of the following application is available to all users?

A

Self-Service

49
Q

What are the typical Tier 2 support task that virtual agents can perform so that the support agents can focus on more complex user issues?

A
  1. Answering FAQs
  2. Providing how-to information
  3. Performing diagnostics

Typical Tier 2 support tasks that virtual agents can perform include:

Answering FAQs

Providing tutorial ('how to') information

Querying or updating records, for example, to get the status of cases or incidents

Gathering data, such as attachments, for the live agent

Performing diagnostics

Resolving multi-step problems
50
Q

What access control rules are created by defualt when creating a custom table?

A
  1. Create
  2. Delete
  3. Read
  4. Write
51
Q

Which field type is Boolean and displays as a checkbox?

A

True/False

52
Q

Which of the following is an example of a CI Class switch?

A

A ci is reclassified from the Linux Server [cmdb_ci_linux_server] class to the Windows Server [cmdb_ci_win_server] class.

53
Q

Every import must have at least one ____ Map

A

Transform

54
Q

What CMDB table stores the basic attributes of all the configuration items?

A

Configuration Item [cmdb_ci]

Configuration Item [cmdb_ci] table stores the basic attributes of all the configuration items.

55
Q

What are some true statements about user impersonation?

A
  1. Users with the impersonator role cannot impersonate admin users.
  2. Administrators cannot change the password of any user with an application admin role.
56
Q

What are the two options to define the fulfilment process for a service catalogue item?

A
  1. Flow
  2. Workflow

Flow and Workflow are the two options to define the fulfilment process for a service catalogue item.

57
Q

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours?

A
  1. System Properties > Basic Configuration UI16
  2. Guided Setup > ITSM Guided Setup
58
Q

ServiceNow can import data from which external data source types when a valid transform map is available? [4]

A

JDBC, LDAP, OIDC, REST

JDBC, LDAP, OIDC, REST (IntegrationHub) and Custom (Load by Script).

JSON and CSV are different file formats for data import, but they are not external data source types.

Servicenow Admin Exam (1 decks)

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