ServiceNow Admin Cert Flashcards
Define the Now Platform
The Now Platform from ServiceNow provides an Application Platform-as-a-Service (aPaaS). That means it is a cloud-based computing model which provides the infrastructure needed to develop, run, and manage applications. It is not limited to a specific department or function, but encompasses the entire enterprise.
The applications delivered by ServiceNow are divided into four different workflow types. What are they?
IT Workflows
Employee Workflows
Customer Workflows
Creator Workflows
What does aPaaS stand for?
Application Platform as a Service
Management of all ServiceNow hosted instances, including upgrades, is performed using the Now Support _____.
(HI) (formerly known as HI Service Portal)
The abbreviation HI stands for _____.
hosted instance
The three Now Platform interfaces are:
Next Experience Unified Navigation
Now Mobile App
Service Portal
Next Experience Unified Navigation
Next Experience Unified Navigation is the primary way to interact with the applications and information in a ServiceNow instance. Notable Next Experience features include landing pages and navigation menus designed with tabs for all applications/modules, favorites, history, and workspaces. The Contextual app pill provides the context for where you are in the system.
What is the Contextual app pill?
The Contextual app pill provides the context for where you are in the system.
What is a Service Portal?
The Service Portal provides a user-friendly self-service experience, by providing access to specific features, using widgets. Users are able to:
Search for articles, catalog items, records
Submit requests
Browse the corporate news feed
And much more!
What are the main elements of the Next Experience Unified Navigation header?
All Menu
Favorites Menu
History
Workspaces
ServiceNow was founded back in what year?
2004
Banner Frame
Content Frame
