Service Values

Question 1

Service Value 1
Looks like an I

Answer 1

I build strong relationships and create Ritz-Carlton guests for Life

Question 2

Service Value 2
wishes come true

Answer 2

I am always responsive to the expressed and unexpressed wishes and needs of our guests

Question 3

Service Value 3
set my powers free

Answer 3

I am empowered to create unique, memorable and personal experiences for our guests.

Question 4

Service Value 4
4 sides of the Pyramid

Answer 4

I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.

Question 5

Service Value 5
Innovation is alive

Answer 5

I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.

Question 6

Service Value 6
I fix

Answer 6

I own and immediately resolve guest problems.

Question 7

Service Value 7
teamwork is heaven

Answer 7

I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.

Question 8

Service Value 8
shape your fate

Answer 8

I have the opportunity to continuously learn and grow.

Question 9

Service Value 9
is mine

Answer 9

I am involved in the planning of the work that affects me.

Question 10

Service Value 10
I’m a perfect 10

Answer 10

I am proud of my professional appearance, language, and behavior.

Question 11

Service Value 11
looks like jail bars/1:1

Answer 11

I protect the privacy and security of our guests, my fellow employees and the company’s confidential information and assets

Question 12

Service Value 12
1 piece of trash leads 2 an accicdent

Answer 12

I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.