Service Transition

Question 0

What are the key processes of service transition

Answer 0

Transition planning and support 
Change management 
Service asset and configuration management 
Release and deployment management 
Service validation and testing 
Change evaluation 
Knowledge management

Question 1

What is the purpose of service transition

Answer 1

Ensure that be, modified, or retired services meet the expectations of the business as documented in the service strategy and design stage of the service life cycle

Question 2

What activities are in transition planning and support

Answer 2

Planning and coordinating the resources and capabilities needed to enable the smooth operation is the service transition stage

Planning and coordinating individual service transitions to ensure that they deliver the expected business benefits

Question 3

Purpose of change management

Answer 3

Control the life cycle of all changes enabling beneficial changes to be made with minimum disruption to services

Question 4

Define change

Answer 4

Addition, modification, or removal of anything that could have an effect on services.

Question 5

Purpose of service asset and configuration management (SACM)

Answer 5

Ensure that the assets required to deliver services are properly controlled and that accurate and reliable information about those assets is available when and where it is needed.

Question 6

Purpose of release and deployment management

Answer 6

Plan, schedule and control the building,testing, and deployment of releases and to deliver new functionality required by the business while protecting the integrity of existing services

Question 7

Define release

Answer 7

One or more changes to a service that are built, tested and deployed together.

Question 8

Purpose of service validation and testing

Answer 8

Ensure that a new or changed service matches its design specification and will meet the needs of the business

Question 9

Purpose of change evaluation

Answer 9

Provide a formal, standardized means of determining the performance is a service change in the context of likely impacts on business outcomes, and on existing and proposed services and infrastructure

Question 10

Purpose of knowledge management

Answer 10

To share perspectives, ideas, experiences and information ; to ensure that these are available in the right place at the right time to enable informed decisions; and to improve efficiency by reducing the beef to rediscover knowledge

Question 11

Explain DIKW

Answer 11

Data-information-knowledge-wisdom;

Process of taking raw data and information and turning it into valuable assets