Service Transition

Question 1

What is Transition Planning and Support?

Answer 1

Planning and coordination on the use of resources to endure the deployment of a major resource within the predicted cost, time, and quality estimates.

Question 2

What is Service Asset and Config Management?

Answer 2

Maintains info about config items and their relationships that are required to deliver an IT service.

Question 3

What is Release and Deployment Management?

Answer 3

Plans, schedules, and controls the movement of releases to testing and live environments, while ensuring live environment is protected and only the right components are released.

Question 4

What is Change Management?

Answer 4

Controls life cycle of all changes with minimal disruption to IT services.

Question 5

What is Change Evaluation?

Answer 5

Assesses major changes before the can proceed to the next stage of the life cycle.

Question 6

What is Service Evaluation and Testing?

Answer 6

Ensures releases are deployed and service meets expectations and is supported by IT services.

Question 7

What is Knowledge Management?

Answer 7

Gather, analyze, store and share knowledge and information within the organization.