Service Relationships Flashcards
Description of one or more services, designed to address the needs of a target consumer group. May include goods, access to resources, and service actions.
Service Offerings
A co-operation between a service provider and service consumer. May include service provision, service consumption and service relationship management.
Service Relationships
Joint Activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings.
Service Relationship Management
Activities performed by an organization to provide services
Service Provision
Activities performed by an organization to consume services
Service Consumption
A set of specialized organizational capabilities for enabling value for customers in the form of services
Service Management
A result for a stakeholder enabled by one or more outputs
Outcome
The role that authorizes budget for service consumption.
Sponsor
Is the perceived benefits, usefulness, and importance of something.
Value
A tangible or intangible deliverable of an activity
Output
The ability of an organization, person, process, application, configuration item, or IT Service to carry out an activity.
Capability
A generic role that is used to simplify the definition and description of the structure of service relationships
Service Consumer
The amount of money spent on a specific activity or resource
Cost
The role that defines the requirements for a service and takes responsibility for the outcomes of service consumption.
Customer
A possible event that could cause harm or loss or make it more difficult to achieve objectives. It can also be defined as uncertainty of outcome and can be used in the context of measuring the probability of positive outcomes as well as negative outcomes.
Risk
A person or group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives
Organization
The role that uses services
User
