Service Lifecycle Flashcards
ITIL
The world-wide representation of best practice for quality IT Service Management (ITSM)
Continual Service Improvement Processes
- 7-Step Improvement Process
Value Chain
The sequence of processes that creates a product or service that is of value for the customer
ITIL stands for?
IT Infrastructure Library
Service Strategy
Develope and achieve a strategic advantage to refine and create policies,guidelines and processes.
Service Design
Takes the Service Strategy, and creates the design that will eventually operationalize those business objectives.
Service Transition
Guidelines for development and improvement of capabilities for transitioning new and changed services.
Service Operation
Manages the day-to-day operation of a service and provides guidelines on the effective and efficient delivery and support.
SKMS stands for?
Service Knowledge Management System
SS stands for?
Service Strategy
SO stands for?
Service Operation
ST stands for?
Service Transition
Service Strategy Processes
Strategy Management Financial Management for IT Services Demand Management Service Portfolio Management Business Relationship Management
Service Design Processes
Design Coordination Service Catalog Management Service Level Management Capacity Management Availability Management Service Continuity Management Information Security Management Supplier Management
Service Operation Processes
Event Management Request Fulfillment Incident Management Problem Management Access Management
CMS stands for?
Configuration Management System
CMDB stands for?
Configuration Management Database
ITSM
Defines how to manage the various responsibilities of all parties in a value chain
ITSM stands for?
IT Service Management
ITIL Core
Service Strategy Service Design Service Transition Service Operation Continual Service Improvement
Continual Service Improvement (CSI)
Provides guidelines in creating and maintaining value for customers through better design transition and operation of services.
ITIL Certifications
ITIL Foundation ITIL Practitioner ITIL Intermediate ITIL Expert ITIL Master
CSI stands for?
Continual Service Improvement
SD stands for?
Service Design
Service Transition Processes
Change Management Service Asset & Configuration Management Knowledge Management Transition Planning & Support Release & Deployment Management Service Validation & Testing Change Evaluation
The Four P’s
People, Process, Products and Partners
