Service Knowledge Flashcards
How soon do we greet our guests?
Within 60 seconds
How do we know when a table has been greeted?
When the bread dishes have been fanned out.
What are the five key steps in the initial greet?
- Ask if they have ever been to bravo before?
- Describe features/soup of the day
- Offer 2 specific beverages/take order
- Offer specific apps, and that they will be started right away
- Ask if they are a rewards member
What is our bread presentation and service?
Foccacia bread served in metal basket with a napkin placed under it with one piece for each guest plus one extra for the table. It is served with dipping oil comprised of olive oil, sundried tomatoes, Rosemary, thyme, basil and garlic. It is served along with the beverages.
What are the service specs for water?
In a 16 oz glass, with straw on the side, refill with water pitcher
Service specs for ice tea?
16 oz glass filled with ice, refill with pitcher unless ice is needed then grab a fresh one
Service specs of tea?
Coffee cup, coffee spoon, tea pot with hot water, and choice of tea on an app plate.
Service specs of hot tea?
Coffee cup, spoon, tea pot filled with hot water, and choice of tea all on app plate
What 2 sauces accompany the calamari?
Creamy horseradish and pomodoro
Describe the crispy shrimp.
Marinated with buttermilk to keep tender, coated with rice flour, served with Napoli sauce (charred Roma tomatoes, lemon butter, garlic, green onions, Parmesan and Romano. 14 pcs
Describe the Sicilian pizza
Sauce, mozzarella and provolone, sausage pepperoni, meatballs, banana peppers, mushrooms, Parmesan and Romano.
Always smile, be friendly, and show ________ __________ for our guests.
Genuine concern
Always offer the guest a refill when their glass is _______ full.
1/3
Always ensure the guest has the proper ____________ needed.
Utensils
Sincerely inquire about guests ____________.
Satisfaction
Always follow through until any problem is _____________.
Resolved
Process guest checks :
Immediately
What is pre-bussing?
Clearing old plates to make room for new ones. Eg: removing appetizer plates before salads arrive.
Also, if you are not using a tray only pre bus one item per hand. Don’t stack dishes up your arms.
Avoid talking to a table with:
Dirty dishes in your hands
If the guest would like their food boxed:
Take the plate and box it for them, keep it nice
Once guests are finished with their entrees the only items remaining should be:
Glassware and linens
Do not bus onto ________ trays.
Large
Never put silverware inside of ____________, and do not stack glassware!
Glassware
Make sure the table gets reset with a sense of ___________.
Urgency.
Be aware of your surroundings at all times. Keep every area clean and pleasing to our guests with a sense of
Urgency
Pre bussing is also
Table manicuring
Salt is lined up with ________ pkts and pepper is lined up with ________ pkts.
Sugar and equal
Sugar caddies should contain ten of each:
Sugar, equal, sweet n low, and Splenda.
The natural place for a server to approach a table is:
The aisle in between Seats 1 & 4
What is better to say, “absolutely! Certainly! My pleasure!” Or “no problem!”
My pleasure, certainly, absolutely