Service Excellence

Question 1

What are the six drivers of satisfaction?

Answer 1

M et expectations
I ndividual circumstance accounted for
S staff kept promises
T reated fairly
$ good value for tax 
C ompetent staff

Question 2

What have service delivery standards been developed for?

Answer 2

All interactions between police and public thru

• public counter
• telephone
• operational policing

Question 3

6 drivers of satisfaction within the PEOPLE framework?

Answer 3

Positive - every contact 
Expert - service building t & c
Ownership - by helping & informing
Professionalism - reinforcing by actions
Listening - individual circumstances
Excellence - all aspects of service

Question 4

What are the actions leaders can take in relation to service delivery?

Answer 4

Work with their teams to ensure they are familiar with and Use service delivery standards so interactions are positive and meet public expectation

Question 5

What does the online praise and complaints portal provide?

Answer 5

A conduit for praise and complaints for public

Quickly addresses shortfalls

Provides real time feedback

Contributes to Fulfilling obligations from 2007 COI

Question 6

what does recent research of the satisfaction survey say?

Answer 6

Each year 10k ppl asked about levels of t n c

39% of people have had contact with police in the last six months

Of those people 83% what is a satisfied all very satisfied with the service they received in 2013

Question 7

Bloody blah blah blah

Answer 7

Blah blah

Question 8

Yep so this is the question

Answer 8

Yeah that sounds