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HBA Service Excellence Bootcamp > Service Course Review > Flashcards

Service Course Review Flashcards

Service Course Review

1
Q

What is this part called? (Be specific)

A

Direct spark ignitor

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2
Q

What is this part called? (Be specific)

A

Silicon carbide ignitor

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3
Q

What is this part called? (Be specific)

A

Inshot burner

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4
Q

What is this part called? (Be specific)

A

Silicon nitride ignitor

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5
Q

What type of burner is this?

A

Upshot burner

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6
Q

What is this part called? (Be specific)

A

Flame rectification sensor

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7
Q

What is this part called? (Be specific)

A

Gas valve

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8
Q

What is this part called? (Be specific)

A

Flame rollout switch

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9
Q

What is this part called? (Be specific)

A

High limit switch

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10
Q

What is this part called? (Be specific)

A

Dual run capacitor

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11
Q

What is this part called? (Be specific)

A

Blower assembly

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12
Q

What is this part called? (Be specific)

A

Condenser fan motor

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13
Q

What is this part called? (Be specific)

A

Contactor

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14
Q

What is this part called? (Be specific)

A

Reciprocating compressor

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15
Q

What is this part called? (Be specific)

A

Evaporator coil

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16
Q

What is this part called? (Be specific)

A

Circuit board / control board

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17
Q

What is this part called? (Be specific)

A

Heat exchanger

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18
Q

What is this part called? (Be specific)

A

Inducer motor

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19
Q

What is this part called? (Be specific)

A

Piston / metering device

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20
Q

What is this part called? (Be specific)

A

Pressure switch

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21
Q

What is this part called? (Be specific)

A

Burner assembly

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22
Q

What is this part called? (Be specific)

A

Scroll compressor

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23
Q

What is this part called? (Be specific)

A

Squirrel cage

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24
Q

What is this part called? (Be specific)

A

Thermal expansion valve (TXV) / Metering device

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25
Q

What is this part called? (Be specific)

A

Transformer

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26
Q

What is this part called? (Be specific)

A

Manual disconnect switch

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27
Q

What is this part called? (Be specific)

A

Expansion tank

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28
Q

What is this part called? (Be specific)

A

Super boost

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29
Q

What is this part called? (Be specific)

A

In line fuse

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30
Q

What is this part called? (Be specific)

A

Surge protector

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31
Q

What is this part called? (Be specific)

A

Auto fill valve

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32
Q

What is this part called? (Be specific)

A

Air seperator

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33
Q

What is this part called? (Be specific)

A

Mixing valve

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34
Q

What is this part called? (Be specific)

A

ECM Protector

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35
Q

What is this part called? (Be specific)

A

Dirt magnet

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36
Q

What is this part called? (Be specific)

A

Circulating pump

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37
Q

What temperature do flue gases condense at?

A

135°f and less

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38
Q

What is this part called? (Be specific)

A

Thermocouple

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39
Q

What is this part called? (Be specific)

A

Thermopile / Powerpile

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40
Q

What determines the acidity of condensate?

A

Amount of carbon

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41
Q

We are there to prevent _.

A

Headaches

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42
Q

If the blower wheel is dirty the amperage will go?

A

Up

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43
Q

If the evaporator coil is plugged the blower motor amperage will go?

A

Down

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44
Q

How often should burners be cleaned?

A

Every 4 years (Sooner if using propane or if equipment has not been maintained)

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45
Q

Why do we need to clean / replace the burners?

A

Bad burners will blow your heat exchanger and a new heat exchanger will be very expensive. The number one reason of heat exchanger failure is bad burners.

Will also make the furnace burn very inefficiently, which will increase energy bills

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46
Q

What are 8 ways to tell a burner is failed/failing? (Be specific)

A

1.Rust in the carry over tracks
2. Impingement on the interior of the heat exchanger
3. Flame colour
4. Equipment efficiency
5. Dancing flame
6. Flame rollout
7. Delayed ignition
8. Combustion analysis

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47
Q

What enters where the yellow arrow is pointing?

A

Primary air

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48
Q

What enters where the blue arrow is pointing?

A

Secondary air

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49
Q

What enters where the red arrow is pointing?

A

Fuel

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50
Q

Which part of the burner is the yellow arrow pointing towards?

A

The venturi

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51
Q

Dirty burners do irreversible amounts of damage to which components?

A

1. Heat exchanger
2. Flame rectification sensor / Flame rod
3. Ignitor

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52
Q

What can be offered when a customer has dirty burners?

A

Offers:
1. Remove and clean burner assembly
2. Install stainless steel burners
3. Replace due to failure / Replace preventatively

Addition offers:
1. Replace flame sensor / flame rod
2. Replace ignitor

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53
Q

How often should ignitors be replaced?

A

It is recommended that your ignitor be replaced every 5 years due to expected lifespan

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54
Q

Which type of hot surface ignitor is extremely fragile?

A

Silicon carbide

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55
Q

What temperature do hot surface ignitors reach?

A

2400°f

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56
Q

What is the purpose of a hot surface ignitor?

A

To INSTANTANEOUSLY ignite the flame

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57
Q

Ignitor amps should be higher/lower compared to its rating?

A

Higher

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58
Q

As ignitors expand and contract their resistance _

A

Increases

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59
Q

What are 5 ways to determine an ignitor is failing/failed?

A

1. Low amperage
2. Spotted or marked
3. Insulated
4. Delayed ignition
5. Broken

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60
Q

What do you tell a customer when explaining why a hot surface ignitor should be replaced?

A

We need to replace your ignitor because a bad ignitor will cause improper combustion and can result in flame rollout or delayed ignition. Your ignitor must reach 2400°f for proper combustion.

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61
Q

What is the purpose of the flame rectification sensor?

A

To prove cross burner ignition

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62
Q

What unit of measurement is used when testing a flame sensor?

A

µA (Micro amps)

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63
Q

How many µA (micro amps) are in an amp?

A

1,000,000

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64
Q

What is a poor reading when testing a flame sensor?

A

2.2 or less µA (micro amps)

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65
Q

What is an ideal reading when testing a flame sensor?

A

2.5-10 µA (micro amps)

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66
Q

What is the base of a flame sensor made of?

A

Porcelain / Ceramic

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67
Q

How does a flame sensor prove cross burner ignition?

A

Flame ionization

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68
Q

What unit of measurement is used when testing a thermocouple / thermopile?

A

mV (millivolts)

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69
Q

How many mV (millivolts) are in a volt?

A

1,000

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70
Q

How many mV (millivolts) should you expect to see in an open test of the part pictured?

A

30mV

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71
Q

How many mV (millivolts) should you expect to see in an open test of the part pictured?

A

750mV

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72
Q

How many mV (millivolts) should you expect to see in a closed test of the part pictured?

A

15mV

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73
Q

How many mV (millivolts) should you expect to see in a closed test of the part pictured?

A

350mV

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74
Q

A thermocouple is a safety control.
True/False

A

True

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75
Q

A thermopile / powerpile is a safety control.
True/False

A

False

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76
Q

What is the purpose of a thermopile / powerpile?

A

Generate enough power to open the gas valve

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77
Q

Thermocouple / Thermopiles are power __________ .

A

generators

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78
Q

A failed / failing flame sensor can cause?

A

Short cycling

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79
Q

What do you tell a customer when explaining why a flame sensor should be cleaned / replaced?

A

We need to clean or replace the flame sensor because a bad flame sensor is very innefficient and will cause short cycling of the furnace that can damage ignitors, switches, and motors from starting frequently.

Just like starting your car over and over it is damaging your engine and using a ton of fuel

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80
Q

How often is it recommended to replace a flame sensor?

A

Recommend replacement every 5 years.

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81
Q

What is flow through?

A

When the gas valve is de-energized and still marginely open causing candelling or small amounts of gas to leak at the orifice.

Can be cause by dirt or debris not allowing the gas valve to fully seat closed or a faulty valve.

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82
Q

What 2 voltages are gas valves controlled by?

A

1. 24v
2. 350mV

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83
Q

What is the purpose of a gas valve?

A

To regulate fuel output to the equipment
Controls equipment efficiency

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84
Q

Why are the ignitor and flame sensor almost always placed on oposite ends of the burner assembly?

A

Prove cross burner ignition

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85
Q

Determing the efficiency if the input of the appliance is 116,000 BTU/H and rthe output is 92,000 BTU/H

A

79%
92,000 ÷ 116,0000 = 0.79

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86
Q

Determing the output if the input is 140,000 BTU/H and the piece of equipment is 93% efficient

A

130,200
140,000 x 0.93 = 130,200

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87
Q

Determine the input if the output is 76,000 BTU/H and the efficiency is 80%

A

95,000
76,000 ÷ 0.80 = 96,000

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88
Q

What are the 5 steps to conducting a high limit test?

A

1. Fire the furnace
2. Remove the limit leaving the wires connected
3. Insert thermometer in limit cavity
4. Let equipment run for 15 minutes
5. Check temperature rise while equipment is running

Stay with equipment at ALL TIMES while it is running
-If temp does not exceed that of the rating on the limit switch than the switch it faulty
-If the temp does exceed that of the rating on the limit than there is another cause for the limit tripping

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89
Q

A high limit is a normally __ switch
open/closed

A

closed

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90
Q

A fan limit is a normally ___ switch
open/closed

A

open

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91
Q

A flame rollout is a normally ___ switch
open/closed

A

closed

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92
Q

A switch reading L170-40 will open at what temperature?

A

170°f

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93
Q

A switch reading L170-40 will close at what temperature?

A

130°f

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94
Q

A switch reading F140-20 will open at what temperature

A

120°f

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95
Q

A switch reading F140-20 will close at what temperature

A

140°f

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96
Q

Why does a flame rollout switch have a manual reset?

A

To prevent the customer from cycling furnace power without having a licensed technician investigate the cause of the rollout

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97
Q

How many CFM per ton for an air conditioner?

A

400cfm

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98
Q

How many CFM per ton for a heat pump?

A

450cfm

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99
Q

What is the difference between delayed ignition and flame rollout?

A

Delayed ignition is a buildup of gas before being ignited.

Flame rollout is when the flame has nowhere to go.

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100
Q

What do we tell the customer when we need to replace a safety limit switch?

A

We need to replace the safety limit switch because safety limit switches are there to protect your equipment from overheating and prevent a hazardous situation.

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101
Q

What do we offer when a safety limit switch has failed or is failing?

A

Offers
Replace preventatively or replace due to failure
Additional offers
Blower cleaning
Rollout switch
Maintenance - gas pressures

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102
Q

What do you tell a customer when a gas valve is failing / failed?

A

We need to replace the gas the gas valve because a faulty gas valve can drastically reduce equipment efficiency and can become hazardous. Gas valves with flow through or that are out of calibration can do irreperable damage and ultimately prevent the furnace from working completely.

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103
Q

What is a byproduct of burning refrigerant?

A

Phosgene gas

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104
Q

How much does 1ft³ of water wiegh?

A

62.4lbs

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105
Q

How often should a gas valve be replaced?

A

Never. A gas valve should last the lifetime of the equipment.

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106
Q

If a gas valve has come in contact with water and has begun rusting what are you required to do?

A

A tag the equipment.
A gas valve is a safety device and must not come in contact with water.

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107
Q

What type of equipment only has a primary heat exchanger?

A

Non-condensing equipment

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108
Q

Heat exchangers must be sloped? And why?

A

Must be sloped forwards to prevent condensation from pooling at the back and rusting out the secondary heat exchanger

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109
Q

What are 3 ways to test a heat exchanger for failure?

A

1. Visually
2. Combustion analysis
3. Smoke bomb

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110
Q

What do you tell a customer when they need to replace their heat exchanger?

A

We need to replace the heat exchanger because the combustion analysis is showing CO at dangerous levels and can cause death! We need to shut down the appliance immediately for your safety

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111
Q

How often should you need to replace your heat exchanger?

A

NEVER, your hx should have lifetime warranty however if the burners are not taken care of every 2-3 years it will destroy your heat exchanger, As well as other causes like high gas pressure, plugged secondary or blower wheel. All preventative during maintenance

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112
Q

What is the max temperature for slab in-floor heating? And why?

A

120°f
To prevent cracking in the concrete

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113
Q

What is the maximum temperature for cast iron radiators?

A

140°f

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114
Q

What is the maximum temperature of baseboard fin tube radiators

A

160°f

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115
Q

If you have water in the blower assembly you most likely have?

A

Leaking secondary heat exchanger

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116
Q

Heat exchangers are designed to maintain a temperature rise of?

A

30-60°f

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117
Q

Is a trap needed on a collector box? Why?

A

Yes
To maintain a neautral pressure and prevent the inducer motor from pulling in ambient air and causing a water backup

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118
Q

What type of heat exchanger is pictured?

A

Stainless steel self cleaning fire tube

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119
Q

What type of heat exchanger is pictured?

A

Brazed plate

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120
Q

What type of heat exchanger is pictured?

A

Shell and tube

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121
Q

Where do you often see shell and tube heat exchangers?

A

Pool heaters

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122
Q

What do you tell a customer when their heat exchanger is failing/failed and needs to be replaced?

A

We need to replace the heat exchanger because the combustion analysis is showing CO at dangerous levels and can cause death! We need to shut down the appliance immediately for your safety

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123
Q

How often should a heat exchanger need to be replaced?

A

NEVER
Your hx should have lifetime warranty however if the burners are not taken care of every 2-3 years it will destroy your heat exchanger, As well as other causes like high gas pressure, plugged secondary or blower wheel. All preventative during maintenance.

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124
Q

A heat exchanger that is not condensing is ____ efficient.
more/less

A

less
Every heat exchanger that is not condensing is on average 35% less efficient

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125
Q

The faster the air flows through the heat exchanger the ____ heat it will transfer and the _____ its temp rise will be.
more/less
higher/lower

A

The faster the air flows through the heat exchanger the more heat it will transfer and the lower its temp rise will be.

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126
Q

What are 3 additional things you can offer when a heat exchanger is failing/failed?

A

Additional offers
1. Stainless steel burners
2. Blower and secondary heat exchanger cleaning
3. New furnace

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127
Q

Ideally your inducer amperage will be ____ than its rating?
higher/lower

A

lower

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128
Q

Inducer motors always have start capacitors?
True/False

A

False
Inducer motors have run capacitors

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129
Q

Can we change capacitors on inducer motors? Why?

A

No.
If the capacitor on an inducer motor is failing it is because it is discharging due to motor beginning to fail.

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130
Q

Which wire should an ammeter be placed around?
Hot/Neutral/Ground

A

Neutral

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131
Q

What tool is used to measure the rotation speed of the motor shaft on a rooftop/package unit?

A

Tachometer

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132
Q

What are 4 ways you can identify an inducer motor is beggining to or has failed?

A

1. Visually
-Rust
-Cracking / breaking
-Oil leaking
2. Listening for rattling or bearing wear
3. Using a manometer on the pressure switches to determine the amount of draft being pulled
4. Amperage is higher than RLA rating

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133
Q

What do you tell a customer when their inducer motor is failing/failed?

A

We need to replace the inducer motor because the inducer/combustion motor is the first component to start when your heat comes on. If it seizes up or fails the furnace cannot run and they are very specific (OEM) meaning if it fails suddenly it will have to be ordered in.

134
Q

What do you offer aswell as 2 additional offers you can give a customer with a failed/failing inducer motor?

A

Offers:
1. Replace due to failure or replace preventatively
Additional offers:
1. Flush / clean drain
2. Burner cleaning / FP cleaning

135
Q

What is the expected lifespan of an inducer motor?

A

Inducer should last 10 years depending on cycles, and other component failures. Bad HX and burners/blocked drains will destroy an inducer motor. This is why maintenance is so important.

136
Q

What is the purpose of an inducer motor?

A

To induce a draft and expell flue products to the outside

137
Q

What is the purpose of the pressure switch?

A

Monitors the heat exchanger pressures to ensure proper flow of combustion products to the outdoors

138
Q

What is the “w.c rating of the pressure switch pictured?

A

-1.20”w.c

139
Q

The pressure switch pictured will be ——— at a pressure of -0.2”w.c
open/closed

A

open

140
Q

The pressure switch pictured will be ——- at a pressure of -1.40
open/closed

A

closed

141
Q

What do you tell a customer when their pressure switch is failing/failed?

A

We NEED to replace the pressure switch because the pressure switches are a safety device. If they are not working or are out of calibration it is important to replace to prevent a sudden no heat situation.

142
Q

What is the maximum temperature drop you can have across a filter drier?

A

3°f

143
Q

How long should a pressure switch last?

A

Pressure switches should last 10 years depending on cycles, and other component failures. Blocked drains will destroy pressure switches from moisture. If moisture gets into pressure switches compomised. Maintenance is important to prevent blocked drains or flame sensing short cycling.

144
Q

Transformers only work with direct current?
True/False

A

False
Transformers only work with Alternating current

145
Q

If my stepdown transformer takes 120v at 5 amps down to 24v at 25 amps what is the VA rating?

A

600VA
120V x 5A = 600VA
24V x 25A = 600VA

146
Q

What are 2 reasons for having a stepdown transformer to 24v in a furnace?

A

1. Cost of wire
It is cheaper to have 18awg 24v circuits than it is to have 14awg 120v circuits.
2. Safety of the person and the furnace
It is safer for the technician and customer to have circuits on 24v instead of 120v in the event of a short or power surge

147
Q

In a step-up transformer the voltage between the primary and secondary —– and the current ——.

increases/decreases

A

Voltage increases
Current decreases

148
Q

In a step-down transformer the voltage between the primary and secondary —– and the current ——.
increases/decreases

A

Voltage decreases
Current increases

149
Q

At depths of 3’ and greater underground the temperature is always –°f.

A

55°f

150
Q

How long should a transformer last before it must be replaced?

A

Transformers should last 10+ years depending on cycles, and other component failures. Water dripping from top cabinet from loose drain hoses etc will destroy transformers. Brownout, power surges etc.

151
Q

What do you tell a customer when their transformer is failed/failing?

A

We need to replace the transformer because the transformer powers your control boards for both heating and cooling and only fails with a surge of electricity. It is important to install a transformer with a fuse in order to prevent any damage to control board!

152
Q

If a transformers output voltage is 24v, there is 100 turns on the secondary winding, and 1000 turns on the primary winding, what is the input voltage?

A

240v

Output voltage x number of primary windings ÷ number of seconday windings

24v x 1000 ÷ 100

153
Q

If a transformer input voltage is 120v, there is 500 turns on the primary winding, and 100 turns on the secondary winding, what is the output voltage?

A

24v

Input voltage x number of secondary windings ÷ number of primary windings

120 x 100 ÷ 500

154
Q

In a step ——- transformer there are more windings on the primary side than there are on the secondary side.
up/down

A

Step-down

155
Q

What is the purpose of the control board?

A

Controls the function and safety of the equipment.

156
Q

How long should a control board last in your equipment?

A

Control boards should last 10 years depending on cycles, and other component failures. Water dripping from top cabinet from loose drain hoses etc will destroy control board. Brownouts power surges etc.

157
Q

What do you tell a customer when their control board is failing/failed?

A

We need to replace the circuit board because the control board controls everything for both heating and cooling. If it fails the furnace or ac cannot run and they are very specific meaning if it fails suddenly it will have to be ordered in.

158
Q

How can you tell the resistance rating of a resistor on a control board?

A

The colour and order of the rings around the resistor.

159
Q

What is the purpose of the blower assembly?

A

Regulate the temperature of the heat exchangers
Moves the proper CFM across the heat exchangers and keeps everything within operational parameters

160
Q

A PSC motor uses the equivalent to how many 60w lightbulbs of energy?

A

13

161
Q

An ECM motor uses the equivalent to how many 80w lightbulbs of energy?

A

1

162
Q

Why do the bearings on an ECM motor not leak as often as PSC motors?

A

Because ECM motors run cooler than PSC motors.

163
Q

When a PSC motor has higher amperage than its rating the likely cause is…

A

The bearings are drying putting more strain on the motor.

164
Q

ECM stands for..

A

Electronically commutated motor

165
Q

PSC stands for..

A

Permanent split capacitor

166
Q

What type of motor is required for a modulating system?

A

ECM

167
Q

What is an internal overload and where is it found?

A

A normally closed contact found right behind the C terminal.

168
Q

What is the epexcted lifespan of a blower assembly?

A

Life varies with filter quality and regular maintenance! Inspection reveals dirty blower wheels, oily motors etc.

169
Q

How do we explain to a customer that their blower assembly is failing/failed and needs to be cleaned/replaced?

A

We need to clean or replace the blower wheel/motor because we must move enough air! A bad blower wheel or seizing motor will drastically reduce efficiency and can overheat your exchanger causing irreparable damage! During cooling it will flood refrigerant back to your compressor and can cause compressor failure.

170
Q

What are 2 additional items/services we can offer with a blower assembling cleaning/replacement?

A

Additional offers:
1. Install 5” filter cabinet
2. Evaporator coil cleaning

171
Q

Which part of the motor is “A” pointing towards in the image below

A

Rotor

172
Q

Which part of the motor is “B” pointing towards in the image below

A

Stator

173
Q

Which part of the motor is “C” pointing towards in the image below

A

Ball Bearing

174
Q

Which part of the motor is “D” pointing towards in the image below

A

Shaft

175
Q

What type of bearings are used in ECM motors?

A

Ball bearings

176
Q

For optimal dew point we want to keep our evaporator between –°f and –°f.

A

35°f and 45°f

177
Q

High amounts of VOC (volatile organic compounds) are more frequent in modern households which corrode copper coils. This is called?

A

Formicary corrosion

178
Q

Due to formicary corrosion on copper evaporator coils, companies have transitioned to making coils out of ——.

A

Aluminum

179
Q

What kind of circulating pump must you use on a domestic water line

A

Brass

180
Q

Evaporator coils should be disinfected every…

A

4 years

181
Q

Capacitors are measured in…

A

µf (micro-farads)

182
Q

What are 2 ways you can test a capacitor for signs of failing/failure

A

1. Electrically
Testing µf from C to Herm and C to Fan to ensure the capacitor is within its allowable tolerances

2. Visually
Contacts are rusting
The lid is bubbling
The capacitor is swelling

183
Q

If the condensor coil is plugged does that affect the capacitor? If yes, how?

A

Yes, If the condensor coil is plugged both the fan motor and compressor will draw high amounts of amperage which will put to much demand on the capacitor which will result in failure of the capacitor.

184
Q

How much additional torque does a super boost provide?

A

300%

185
Q

A manual disconnect switch must have how many feet of service clearance?

A

3’

186
Q

How often should capacitors be replaced?

A

Capacitors are like a battery and when everything is operating correctly they can last over 10 years. Maintenance is KEY as high head pressure, short cycling, etc. can cause the cap to swell and eventually do damage to major components.. The “made in china caps” are designed for 5 years.

187
Q

How often should a compressor be replaced?

A

Compressor should last a lifetime. High amps, weak windings, and damaged valves are all due to neglect and lack of maintenance

188
Q

What happens when the compressors oil gets burnt?

A

The burnt oil mixes with the refrigerant and becomes acidic. Once it becomes acidic the entire system is contaminated.

189
Q

What is the purpose of the resistor in the start capacitor?

A

To discharge the capacitor when powered down.

190
Q

In the diagram of a PSC below, what does “A” represent?

A

Internal overload

191
Q

In the diagram of a PSC below, what does “B” represent?

A

Run winding

192
Q

In the diagram of a PSC below, what does “C” represent?

A

Start winding

193
Q

In the diagram of a PSC below, what does “E” represent?

A

Run capacitor

194
Q

In the diagram below, is the resistance higher between 1 and 2 or between *3 and 2?

A

3 and 2
The start winding has more windings to create a stronger magnetic field giving it a higher resistance.

195
Q

In the diagram below, between which two points will you have the highest resistance?

A

1 and 3
The current must travel through both the run winding aswell as the start winding to get from point C to D giving it the highest resistance.

196
Q

How often should you have to replace/repair a condensor fan motor?

A

Life varies with maintenance if the coil is plugged and the motor is over amping trying to draw air through the coil it may overheat or prematurely seize up.

197
Q

What do you tell a customer when they need to replace their compressor due to it failing?

A

We need to replace the compressor because a compressor failure is a major repair and if caused by burnout the entire ac system is compromised. It is strongly recommended that new equipment is considered. Replacement compressors caused by low refrigerant burnout will not have warranty

198
Q

What do you tell a customer when their condensor fan motor needs to be repaired/replaced?

A

We need to clean or replace condenser fan motor because a bad or worn condenser fan motor drastically reduces efficiency and can overheat your condenser causing very high pressures!

199
Q

Can contactors withstand more amperage than a relay?

A

Yes

200
Q

How are contactors powered?

A

Contactors are powered by 24v through Y and returning through C

201
Q

What happens if there if voltage drop present across a contactor?

A

If the paths are bad and there is voltage drop in the contactor than the motors will be running very rough on an imbalance of power which will cause damage

202
Q

Why do we mix glycol with water

A

1. Price
2. Viscosity
3. To prevent lines from freezing

203
Q

S

What is the standing pressure in an boiler expansion tank?

A

12-15psi

204
Q

What are the 4 moving parts on an IBC tankless water heater

A

1. Combustion fan
2. Mixing valve
3. Gas valve
4. Damper

205
Q

How many GPM can an IBC tankless water heater move at 70°F temp rise?

A

5.2 GPM

206
Q

What is the approximate city water pressure coming into a residential home?

A

60psi

207
Q

What is the turndown ratio for a VX boiler system?

A

6.5:1

208
Q

What is the turndown ratio for a CX boiler system?

A

10:1

209
Q

You can run an ERV in the summer.
True/False

A

True

210
Q

You can run an HRV in the summer.
True/False

A

False

211
Q

What do you tell a customer when they need to repair/replace their burners?

A

Bad burners will blow your heat exchanger and a new heat exchanger will be very expensive. The number one reason of heat exchanger failure is bad burners.

212
Q

What do you tell a customer when they need to replace their ignitor?

A

We need to replace because a bad ignitor will cause improper combustion and can result in flame rollout or delayed ignition. Your ignition much reach 2400F for proper combustion

213
Q

What do we tell a customer when they need to repair/replace their flame rod?

A

We need to clean or replace the flame sensor because a bad flame sensor is very innefficient and will cause short cycling of the furnace that can damage ignitors, switches, and motors from starting frequently.

214
Q

What do we tell a customer when they need to replace their safety limit switches?

A

We need to replace the safety limit switch because safety limit switches are there to protect your equipment from overheating and prevent a hazardous situation.

215
Q

What do you tell a customer when they need to replace their gas valve?

A

We need to replace the gas the gas valve because a faulty gas valve can drastically reduce equipment efficiency and can become hazardous. Gas valves with flow through or that are out of calibration can do irreperable damage and ultimately prevent the furnace from working completely.

216
Q

What do you tell a customer when they need to replace their heat exchanger?

A

We need to replace the heat exchanger because the combustion analysis is showing CO at dangerous levels and can cause death! We need to shut down the appliance immediately for your safety

217
Q

What do you tell a customer when their pressure switch needs to be replaced?

A

We NEED to replace the pressure switch because the pressure switches are a safety device. If they are not working or are out of calibration it is important to replace to prevent a sudden no heat situation.

218
Q

What do you tell a customer when their inducer motor needs to be replaced?

A

We need to replace the inducer motor because the inducer/combustion motor is the first component to start when your heat comes on. If it seizes up or fails the furnace cannot run and they are very specific (OEM) meaning if it fails suddenly it will have to be ordered in.

219
Q

What do you tell a customer when their transformer needs to be replaced?

A

We need to replace the transformer because the transformer powers your control boards for both heating and cooling and only fails with a surge of electricity. It is important to install a transformer with a fuse in order to prevent any damage to control board!

220
Q

What do you tell a customer when their circuit board needs to be replaced?

A

We need to replace the circuit board because the control board controls everything for both heating and cooling. If it fails the furnace or ac cannot run and they are very specific meaning if it fails suddenly it will have to be ordered in.

221
Q

What do you tell a customer when their blower assembly needs to be repaired/replaced?

A

We need to clean or replace the blower wheel/motor because we must move enough air! A bad blower wheel or seizing motor will drastically reduce efficiency and can overheat your exchanger causing irreparable damage! During cooling it will flood refrigerant back to your compressor and can cause compressor failure.

222
Q

What do you tell a customer when their compressor needs to be replaced?

A

We need to replace the compressor because a compressor failure is a major repair and if caused by burnout the entire ac system is compromised. It is strongly recommended that new equipment is considered. Replacement compressors caused by low refrigerant burnout will not have warranty

223
Q

What do you tell a customer when they need to replace their condensor fan motor?

A

We need to clean or replace condenser fan motor because a bad or worn condenser fan motor drastically reduces efficiency and can overheat your condenser causing very high pressures!

224
Q

What do you tell a customer when they need to clean or replace their evaporator coil?

A

We need to clean/replace your evaporator coil because a plugged or leaking evaporator will reduce your equipment efficiency by more than 25% and is a serious risk to your compressor! As well as become a breeding ground for mold and mold spores.

225
Q

What do you tell a customer when they need to replace their TXV?

A

We need to replace your TXV because a plugged or leaking TXV will reduce your equipment efficiency by more than 25% and can destroy your compressor and other major components!

226
Q

What do we tell a customer when we need to replace their capacitor?

A

We need to replace your capacitor becayse a bad capacitor can blow your compressor and compromise the entire system. With out it your compressor and motors will not recieve the correct starting torque and they will run extremely rough.

227
Q

What do you tell a customer when they need to replace their contactor?

A

We need to replace your contactor because a bad contactor will cause high energy draw to the equipment and can cause the equipment to run very rough and melt wires. Without strong contacts the equipment will not run right.

228
Q

What do we tell a customer when they need to clean/replace their condenser coil?

A

We need to clean or replace the condenser coil because a condenser that is leaking or operating with high head pressure due to being plugged/dirty drastically reduces your equipment efficiency and puts your compressor and other major components at serious risk!

229
Q

What do you tell a customer when they need to clean/replace their disconnect?

A

We need to clean or replace the disconnect because a bad disconnect is dangerous and is against code. Sticking or hot disconnectes must be replaced for safe deactivation of equipment.

230
Q

What do we tell a customer when they need to replace their temperature and pressure relief valve?

A

We need to replace your pressure relief valve because your pressure relief valve is a safety device and if it is defective or plugged with debris it is important to replace it immediately. It is against code to have an active pressure relief device that is bad and extremely dangerous.

231
Q

What do we tell a customer when we need to install a compressor saver?

A

We need to install a compressor saver because your compressor is the beating heart of your equipment! The compressor saver is a booster capacitor that drastically reduces starting wear on compressor. Giving it a clean, powerful, fast start resulting in prolonged life and improved performance!

232
Q

What do we tell a customer when they should install an equipment surge protector?

A

We need to install a surge protector because protecting your equipment can prevent costly repairs! Brownouts and power spikes are common and can do major damage to high efficient HVAC equipment. Protect your equipment to prevent costly repairs that are not warranty!

233
Q

What do we tell a customer when they need to install an ECM protector?

A

We need to install an ECM protector because ECM motors are very efficienct and valuable. Brownouts or surges of power can damage an ECM and damages related to power issue are not warranty! ECM protectors prevent brownouts and surges from damaging your motors and control boards.

234
Q

What is included in the Complete HVAC Electrical Protection Package?

A

1. 2x Surge Protectors
2. Compresser Saver

235
Q

What is included in the Economy HVAC Electrical Protection Package?

A

1. Surge protector
2. Compressor Saver
3. ECM Protector

236
Q

What is included in the AC Protection Package?

A

1. Turbo capacitor
2. Insect proof contactor
3. Compressor saver

237
Q

What is included in the Furnace Protection Package?

A

1. Stainless steel burners
2. ECM Protector
3. In-line fuse

238
Q

What is included in the Indoor Air Quality Protection Package?

A

1. 5” Filter cabinet with a filter
2. Basic small bypass humidifer

239
Q

What is included in the A/C service #1 bundle?

A

1. Condenser teardown and cleaning
2. Turbo capacitor
3. Evaporator disinfect and cleaning

240
Q

What is included in the OEM Furnace Scheduled Service #1 Bundle?

A

1. Replace Ignitor
2. Replace Flame Rectification Sensor
3. Burner teardown and cleaning

241
Q

What is included in the Ductless Scheduled Service #1 bundle?

A

1. Teardown and cleaning of condenser coil
2. Chemical clean and disinfecting of the evaporator coil

242
Q

What is included in the York Furnace Scheduled Service #1 Bundle?

A

1. Install Stainless
2. Replace Ignitor
3. Replace Flame Rectification Sensor

243
Q

What is included in the Water Heater Scheduled Service #1 bundle

A

1. Replace T/P valve
2. Burner/pilot assembly teardown and clean

244
Q

What is included in the Tankless Water Heater Scheduled Service #1 bundle?

A

1. Replace T/P relief valve
2. Replace tankless ignitor and rectification sensors

245
Q

What is the prevent suprises sentence used for equipment in the enhancement age?

A

Hi Mr./Mrs. ____, I’m not sure if it was mentioned to you in the past but your equipment is elegible for protection enhancements that will improve the operation and make it more impervious to wear and tear over the years. Is this something you would like information on when im done?

246
Q

What is the prevent suprises sentence used for equipment in the performance age?

A

Hi Mr./Mrs. __, I found ____ and i just wanted to let you know. I am going to take a closer look and I’ll let you know what I come up with. It shouldn’t take me long, I just have a few more things to finish first and then I will let you know what I find and the steps/options moving forward.

247
Q

What is the prevent suprises sentence used for equipment in the survival age?

A

Hi Mr./Mrs. , Your equipment is now years old and it is reaching the age where it is important for me to ask you how long you would like it to last into the future. Are you hoping to get another 3-5 reliable years? If so, there are some things we may need to take care of in order to make that happen.

248
Q

Which section of piping is “A” in the image below reffered to as?

A

Discharge line

249
Q

Which section of piping is “B” in the image below reffered to as?

A

Liquid line

250
Q

Which section of piping is “C” in the image below reffered to as?

A

Suction line

251
Q

What state is the refrigerant in the condensor coil?

A

Saturated

252
Q

What state is the refrigerant in the evaporator coil?

A

Saturated

253
Q

What state ideally is the refrigerant at “A” in the image below?

A

Vapour

254
Q

What state ideally is the refrigerant at “B” in the image below?

A

Liquid

255
Q

What state ideally is the refrigerant at “C” in the image below?

A

Vapour

256
Q

What is the maximum temperature drop you can have across a filter drier?

A

3°f

257
Q

What is the purpose of an accumulator?

A

To prevent liquid refrigerant from entering the compressor.

258
Q

What is the ideal amount of superheat in a system?

A

15°f of superheat

259
Q

What is the ideal amount of subcooling in a system?

A

10°f of subcooling

260
Q

What is the ideal SST (Saturated suction temperature)

A

35°f - 45°f

261
Q

How do you calculate subcooling?

A

SCT - Liquid line temperature

For example
SCT - 95°f
Liquid line temperature - 85°f
Subcooling: 95 - 85 = 10

262
Q

How do you calculate superheating?

A

Suction line temp - SST
For example
SST - 40°f
Suction line temperature - 55°f
Superheating: 55 - 40 = 15

263
Q

Saturated means …

A

the boiling point, of a vapour/liquid mixture

264
Q

The slower the fan speed the —– the temp drop but the —– you will boil the refrigerant.
higher/lower
more/less

A

higher the temp drop but the less you will boil the refrigerant

265
Q

How do we know we have %100 liquid going to the TXV

A

By having 10°f of subcooling

266
Q

What is wrong with the system pictured?

A

Fan speed to high.

267
Q

What is wrong with the system pictured?

A

Fan speed to low.

268
Q

What is wrong with the system pictured?

A

Nothing.

269
Q

What is wrong with the system pictured?

A

It is low on charge

270
Q

What is wrong with the system pictured?

A

There is no load.

271
Q

What is wrong with the system pictured?

A

The system is overcharged.

272
Q

What is wrong with the system pictured?

A

Fan speed to high.

273
Q

What is wrong with the system pictured?

A

Fan speed is to low.

274
Q

What is wrong with the system pictured?

A

High load on the system.

275
Q

What is wrong with the system pictured?

A

Low charge.

276
Q

What is wrong with the system pictured?

A

Overcharged.

277
Q

What is wrong with the system pictured?

A

Overcharged.

278
Q

What is wrong with the system pictured?

A

Restriction.

279
Q

What is wrong with the system pictured?

A

Metering device is stuck because refrigerant was added and SST didnt change.

280
Q

What is wrong with the system pictured?

A

Fan speed set to high.

281
Q

What is wrong with the system pictured?

A

Fan speed set to low.

282
Q

What is wrong with the system pictured?

A

High load.

283
Q

What is wrong with the system pictured?

A

Overcharged.

284
Q

What is wrong with the system pictured?

A

Restriction

285
Q

What is wrong with the system pictured?

A

Low charge.

286
Q

You add refrigerant to this system but your SST does not move. What is your next step?

A

Pump down test to see if the TX valve isn’t working.

287
Q

What is wrong with the system? What do you need to do?

You arrive to find the coil is frozen over. You check history and you find that the evap and blower/hx were cleaned 12 months ago. Filter is clean, all registers are open, including return. The ECM is speeding up to attempt to move correct CFM through the frozen coil, you ensure it is set to 400 CFM per ton.

A

Either the customer changed the filter before you got there or the ECM motor has 1 speed getting stuck.

288
Q

In a residential A/C, the optimal range for saturated suction temperature is 30°F-40°F when considering due point.
True/False

A

False
Optimal SST is 35°F - 45°F

289
Q

What is the name of the gas created when refrigerant is burned?

A

phosgene gas

290
Q

What are the 4 types of metering devices in residential AC?

A

1. Piston
2. Thermostatic expansion valve
3. Electronic expansion valve
4. Capillary

291
Q

How do you charge a system with a piston metering device?

A

Superheat

292
Q

How do you charge a system with a TXV metering device?

A

Subcooling

293
Q

How do you charge a system with an EEV metering device?

A

Weighing it in or by subcooling on the max speed

294
Q

How do you charge a system with a capillary as a metering device?

A

Superheat

295
Q

What is the function of a TXV?

A

Maintains a fully saturated evaporator coil without damaging the compressor?

296
Q

During the winter what is the purpose of the condenser fan motor in a heat pump?

A

To maintain pressures and temperatures across the heat exchanger

297
Q

If a compressor is recieving high super heat the system can become compromised and run the risk of creating what?

A

Toxic acidic refrigerant & oil

298
Q

Which one of the following might you see in a system if there is no TXV?
Check - Flow piston
Back - Check piston
Slam - Check piston

A

Check - flow piston

299
Q

How much quieter is a side discharge heat pump vs a traditional heat pump?

A

36% quieter

300
Q

An air restriction will cause the following readings: Normal subcooling normal head pressure - low superheat low pressure
True/False

A

True

301
Q

3 tonnes of refrigeration is equal to?
A. 200 BTU/min
B. 400 BTU/min
C. 600 BTU/min
D. 800 BTU/min

A

C. 600 BTU/Min

302
Q

With regards to a TX valve, if the remote bulb loses its charge, the valve will be?
A. There is no remote bulb on a TX
B. Open
C. Closed
D. Mid position

A

C. Closed

303
Q

An externally equalized TX valve senses evaporator ___?
A. Outlet Pressure
B. Inlet Pressure
C. Head Pressure
D. Saturation Temperature

A

A Outlet Pressure

304
Q

What is the title for Step 1

A

Thoughtful Introduction

305
Q

What is the sub title for Step 1

A

Relationships with the clients changes everything!

306
Q

What is Step 1 point 1

A

Attitude Check
BEFORE CALLING creates a refreshing first impression and sets the tone of the appointment. Its easy to be boring or negative, but spreading positivity takes work and a consvious choice each day. It is fulfilling to spread kindness in this world.

307
Q

What is Step 1 point 2

A

Call ahead to reassure
sets the expectations of timeframe and gives the client comfort knowing that we will be there soon. Reassure them that we WILL solve their problem! (Diffuse any crisis)

308
Q

What is Step 1 point 3

A

Connect with the client
upon arrival by building rapport. This makes the client feel comfortable and sets the tone of the appointment. Find common ground and reassure them that there is “no suprise billing”. They have to approve anything additional! (129.00 only , AVG bill 300-500, No suprises, Affordability, Payment, etc.)

309
Q

What is Step 1 point 4

A

Asking assesment form questions
reveals insights to problems and shows the client you are an expert and you care about their home comfort (Take note, listen carefully, etc).

310
Q

What is Step 1 point 5

A

Offering to provide information
*to make the equipment headache free gives control to the client on what you will present to them and provides an open door for your findings/options later. No suprise estimates! Get their approval to give them solutions (Conditioning).

311
Q

What is the title for Step 2

A

Technical Competence

312
Q

What is the sub title for Step 2

A

BEING THOROUGH in your forms changes everything!

313
Q

What is Step 2 point 1

A

NEVER cutting corners and always assessing full home comfort system condition/operation ensures nothing is ever missed. We do things the right way, not the easy way. ALWAYS complete entire form - it is what the customer is paying for. This protects us if they decide not to go with repairs!

314
Q

What is Step 2 point 2

A

Recording pictures/date findings on Service Titan assesment forms prepares an organized unbiased educational tool to present in step 3. Pictures are unbiased evidence. Use 1 good & 2 bad in your summary that match your estimate templates! (we must always check history as we dont want to inundate them with quotes!)

315
Q

What is Step 2 point 3

A

Preventing suprises by pausing to mention enhancements/key points to the client during the form brings the client into the discovery process, and gives awaresnesss to their current home comfort situation.

316
Q

What is Step 2 point 4

A

Building reasonable solutions to problems found in assessment summary, and including home comfort enahcnements (Step 1 Part 4) gives the client options that are affordable and purchasable (follow thresholds 750/1500 & over 10yr restoration comparison)

317
Q

What is Step 2 point 5

A

Being thorough and CYA prevents painful embarrasing conversations and callbacks when errors occur. Double check and ensure you have completed forms, templates, requests from the client, loose ends, re-light appliances, disconnects, etc.). Call your leader for a second set of eyes BEFORE reviewing with the client

318
Q

What is the title of Step 3

A

Transparent Communication

319
Q

What is the sub title of Step 3

A

EDUCATING the client on your findings changes everything

320
Q

What is Step 3 point 1

A

Clearly summarizing good and bad using colour codes/pictures from completed forms compared to service task pictures so they can see for themselves. This gives the client an unbiased understanding of their home comfort system and what can happen if they fail to do anything about it. It helps the client understand where your estimate templates are coming from and validates the reasoning behind them!

321
Q

What is Step 3 point 2

A

Demonstrating concern shows the client the severity of the assessment findings and the negative results of choosing to do nothing. People like to buy wants not needs! It is our job to help them make the right decision!

322
Q

What is Step 3 point 3

A

Showing the differences in your template options (Immediate, Performance, Enhancement) gives the client options and full control over their spending. We can provide advice and adjust options to customize to each client’s home comfort to help them save money. Regular pricing & trip charges will apply if return visit is required. (Membership/Senior/Bundle savings, financing options, waiving assessment costs for value, promos, etc.)

323
Q

What is Step 3 point 4

A

Offer a moment to think it over while you clean up gives the client a private moment to get confidence and make peace with their decision. They may need to call a spouse or speak to a friend.

324
Q

What is Step 3 point 5

A

Setting a timeline for service tasks ensures client expectations are met. We must let the client know the duration of the repair and inform dispatch. If parts need to be ordered we “sell for later” & let the client know their products are on the way! If you are setting a lead call your Team Lead to book it in

325
Q

What is the title for Step 4

A

Trustworthy Workmanship

326
Q

What is the sub title for Step 4

A

Executing on the option they chose changes everything

327
Q

What is Step 4 point 1

A

Completing service tasks to HB service task training standards ensures the job is done the right way each and every time. This provides every client with the same high level experience and shows the client that we do home comfort differently. (Remember to show them the before and after pictures in the Servie Task Form to reassure them they recieved exactly what they asked for)

328
Q

What is Step 4 point 2

A

Asking the client if there is anything else we can do for them ensures that nothing was missed that was important to them. We want to show the client that we work for them and the job is not done until they are happy.

329
Q

What is Step 4 point 3

A

Finalizing the paperwork by collecting full payment or 50% on service tasks over 1000.00 finalizes the agreement and service tasks work can begin. It is important to ask if they want to use their money or our money for the repairs (Financing).

330
Q

What is Step 4 point 4

A

Thanking the client for the work and requesting honest feedback on their experience, provides us with valuable information to help us improve in the future.

331
Q

What is Step 4 point 5

A

Closing out appointment using the close out forms and moving materials ensures that inventory is moved properly and records are accurate. We must note down any important details if service tasks were sold for later so that nothing is missed on the second appointment. Ensure all tools are back in their specific locations and non are left behind.

HBA Service Excellence Bootcamp (7 decks)

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