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Service Cloud Consultant Winter ‘23 > Service Cloud Solution Design > Flashcards

Service Cloud Solution Design Flashcards

16% Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs. Distinguish the key components that contribute to performance optimization within a design. Given a scenario, understand the use cases and benefits for implementing CTI, Communities, and Salesforce Field Service.

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Service Cloud Consultant Winter ‘23 (10 decks)

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