Service and Support Applications

Question 1

How should a Chatter user send a message to another Chatter user that cannot be viewed by anyone else?

Answer 1

Post a private message to the recipient.

Question 2

Activities

Answer 2

Records, either tasks or events, of the interactions your organization has with records such as your accounts, contacts, and opportunities

Question 3

Chatter Groups Features

Answer 3

Users in a Chatter group can:

• Collaborate in a private, public, or unlisted group.
• Use announcements for important messages.
• Post updates, files, and links.
• Include customers in private groups.

Question 4

What option can be added to Outlook Publisher Layouts?

Answer 4

Quick Actions

Question 5

Lightning for Outlook

Answer 5

• Link emails in Microsoft Outlook to contacts, leads, accounts, opportunities, and cases in Salesforce
• Relate events to records within Salesforce

Question 6

Salesforce Mobile App

Answer 6

Gives you access to the same information you see on your computer, but organized for getting work done while away from the office