Service

Question 1

Best format for moving big amount of data between instances

Answer 1

XML

Question 2

Which three security modules does an admin in ServiceNow use?

Answer 2

System properties -> Security

System security -> Access Contol

System security -> High Security setting

Question 3

Where can you find/locate Incident Management module in ServiceNow?

Answer 3

Self service

Question 4

What can Business Rule do in ServiceNow?

Answer 4

Insert, Update, Query, Delete

Question 5

Incident table extends the Task table but Super Incident table extends Incident Table. Choose 5 of 8 correct answers?

Answer 5

a) Task table is a Base table
b) Task table is a parent table

c) Super Incident Table is a child table
d) incident Table is a child table
e) Incident table is a parent table

Question 6

How can you change the label of your favorite

Answer 6

By clicking on pencil icon

Question 7

Where is the Global Search located?

Answer 7

Banner frame

Question 8

What is the difference between Cleint Script and Business Rule?

Answer 8

The Client script runs on the client side, the business rule runs on the server side

Question 9

Where are all web services, UI running in ServiceNow?

Answer 9

Browser and Server

Question 10

There is a flow designed by the manager. How you can you test that this flow it is working

Answer 10

You need to check that your record is accepted by the manager

you need to check that use the last flow update

you can impersonate the requester to see if the flow works

Question 11

What do you need to consider about using the Default Update Sets in ServiceNow?

Answer 11

You never use default update sets to migrate customization

Question 12

How can you change the position of variable in Service Catalog?

Answer 12

By changing the order number of the variable

Question 13

What is the role is ServiceNow

Answer 13

A role is a collection of permissions

Question 14

The company wants to buy a very expensive computers for all emloyees but only John Brown in the last purchase stage doesnt need to fill the mandatory fields. What is the reason behind that

Answer 14

VIP

Question 15

What is the best file export format to export big data files?

Answer 15

XML

Question 16

Which import file formats do you have to import files and data into ServiceNow

Answer 16

XML
Excel
CSV
LDAP/JDBC
HTTP/FTP

Question 17

Which UI Actions can you find on the form in ServiceNow instance?

Answer 17

Buttons
Links
Context menus

Question 18

which step do you use to configure Chart title, Chart title colour

Answer 18

Style, Data, Type, Configure

Question 19

what is the primary application to load data on SN

Answer 19

Application Navigator

System import sets> load data

Question 20

Which SN feature would a manager use to pass employees news, updates, etc.:

Answer 20

Notifications

Question 21

3 ACL permission required to access the object:

Answer 21

roles, scripts, conditional expressions

Question 22

How to access schema map:

Answer 22

System Definition > Tables & Columns > Select table > Press Schema map button

System definitions> Tables> Related Links > Schema map

Question 23

Sources of import

Answer 23

JDBC.
LDAP.
HTTP.
FTP.
Excel.
CSV.
XML

Question 24

Four most popular actions in Flow:

Answer 24

create record,
ask for approval,
update record,
wait for condition

Question 25

What can one find in a slush bucket

Answer 25

Collection List Name

Question 26

3 main parts of a form design

Answer 26

Page header Field navigator form layout

Question 27

What is true about dashboards

Answer 27

For moving it between instances you need to unload it manually

Question 28

How to move dashboard between instances

Answer 28

Use the unload dashboard function

Question 29

How access Form Design and Form Layout

Answer 29

Design

Question 30

How to add tag

Answer 30

more> click add tag> write name >enter

Question 31

What is a role

Answer 31

A collection pf access permissions

Question 32

CMDB tables

Answer 32

CMDB, CMDB-ci CMDB-rel-ci

Question 33

what controls knowledge base articles

Answer 33

workflows

Question 34

Fulfilment task should be created when the user submits form from a service portal. What needs to be done

Answer 34

Create a catalog item

Question 35

How can you make a report on the extended table from the initial report?

Answer 35

Dot Walking

Question 36

What tab should you access in knowledge base form to configure read permissions?

Answer 36

Can read

Question 37

User with itil role needs to have write access to incident table. How to implement it?

Answer 37

incident.*, Permission: write, Role: itil

Question 38

HR and other departments need the same catalog item, but they have different service catalogs. What is the best way to implement it?

Answer 38

Create one catalog item and publish it on both catalogs

Question 39

What protects Application?

Answer 39

Application scope

Question 40

An update set example

Answer 40

Incident management 2.0 | XML

Question 41

You had to choose 3 examples of „one to many “

Answer 41

a. A request can contain many requests? b. A request can have many approves c. An approve can have many requests

Question 42

A user can read something but when he presses new a white blank site appears. What is the problem?

Answer 42

He has no CAN CONTRIBUTE

Question 43

best practice to end impersonation

Answer 43

End impersonation

Question 44

You want to import over 20 update sets. What do you have to do?

Answer 44

Batch

Question 45

A manager wants to collect data overtime. What should he use?

Answer 45

Performance Analytics

Question 46

HR and Facility group want to have a service catalog to order event items. In the hr team everyone can order in the facility group only organizers . How do you solve that?

Answer 46

Create one catalog and use ACL

Question 47

How to give itil role acces to all fields

Answer 47

Name.none- permission, role itil

Question 48

A group network and hardware of 5 people has tasks to do. The project manager can't see the tasks in self-service my tasks

Answer 48

He does not have an itil role

Question 49

What are typical actions in a flow designer

Answer 49

``` create record, delete record, lookup record, wait for conditions Ask for approval ```

Question 50

What can you apply if field name in import set and target table match?

Answer 50

automatic mapping

Question 51

Which data types can you import to SN?

Answer 51

``` XML CSV Exel LDAP JDBC FTP ```

Question 52

How are ACLs evaluated from table to field

Answer 52

Table parent Table fields Table wild cards

Question 53

Which operations can you control with access control?

Answer 53

``` CRUD Create Read Update Delete ```

Question 54

What operations are created by the system when you save a new record

Answer 54

Create Read Update Delete

Question 55

What is a core table?

Answer 55

Tables that exist in the base system

Question 56

Where can you visualize data over a time

Answer 56

Performance analytics

Question 57

187. What do you have to configure to adjust your report from colouring to titles, to report legend.

Answer 57

Style

Question 58

What can be triggered by events

Answer 58

Notifications

Question 59

Where can you find templates for a form

Answer 59

More options

Question 60

Where can you find all the tables that have a relationship with the current record

Answer 60

Related list

Question 61

What are the components of the form design interface?

Answer 61

Page header Field navigator Form layout

Question 62

Where can you configure a form

Answer 62

Configure >form layout

Question 63

Where can you see the history of a record?

Answer 63

Depends on question : Activity Form context menu >history >calendar Form context menu >History>List

Question 64

What does the (i) stand for?

Answer 64

Reference Icon

Question 65

What is Natural Language query

Answer 65

A filter list with natural plain language

Question 66

How apply the filter condition x and y?

Answer 66

Write condition X and condition Y then click run

Question 67

How can you tag an incident to xy

Answer 67

assign tag>new tag> xy

Question 68

Each column represents

Answer 68

a field

Question 69

Clicking on which icon can you edit your favourites?

Answer 69

Pencil

Question 70

How can you expand or collapse all applications?

Answer 70

double click all applications

Question 71

Where can you find Connect Chat? –

Answer 71

banner frame

Question 72

Who has access to the Service Catalog application?

Answer 72

catalog role/admin

Question 73

What are typical core tables

Answer 73

Incident and task tables

Question 74

Where can you see who can order an item

Answer 74

order guide

Question 75

164. Which two functionalities can automatically populate values in fields?

Answer 75

a. Templates | b. Business Rules

Question 76

What is the section in a CI from called that shows CI relations with other Cis

Answer 76

Related items

Question 77

What happens to records if no coalesce field is specified?

Answer 77

Records will be created

Question 78

How is the tool called to drag and drop links between source fields in Import Set able destination field?

Answer 78

mapping assitant

Question 79

How is the shop in SN called?

Answer 79

a. Service Catalog

Question 80

How are ACLs validated

Answer 80

Fields, most specific to most general

Question 81

On which tab do you modify settings like group aggregation

Answer 81

Configure

Question 82

What is the primary purpose of a businesse rule

Answer 82

It is used to share sctrathpads objects which is also then sent to client as part of a form

Question 83

What are the two types of instances you get on SN

Answer 83

Production | Sub Production

Question 84

How do you return to hompage the quickest way

Answer 84

Click on Logo

Question 85

How do you clear the filter in app navigator (3 way)

Answer 85

Relaod Click x in filter naviagator Esc button

Question 86

Which user is not able to be impersanated

Answer 86

Security admin/End user

Question 87

Which icon does one need to turn on the App picker or update set

Answer 87

Personalized setting icon

Question 88

In a table what do coloums show

Answer 88

Field in a record

Question 89

How is the valiadation called that shows subset data

Answer 89

views

Question 90

What application has the admin no access to

Answer 90

security operation | HR

Question 91

You want to assign new user to hardware and some group, how do you setup access

Answer 91

Add user to hardware group Add to some other group Create a new user account

Question 92

A manager wants to view work notes or activity log in record how can she do that?

Answer 92

click in show activity stream

Question 93

What is used to determine user access to knowledge bases?

Answer 93

User criteria