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ServiceNow > Service > Flashcards

Service Flashcards

1
Q

Best format for moving big amount of data between instances

A

XML

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2
Q

Which three security modules does an admin in ServiceNow use?

A

System properties -> Security

System security -> Access Contol

System security -> High Security setting

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3
Q

Where can you find/locate Incident Management module in ServiceNow?

A

Self service

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4
Q

What can Business Rule do in ServiceNow?

A

Insert, Update, Query, Delete

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5
Q

Incident table extends the Task table but Super Incident table extends Incident Table. Choose 5 of 8 correct answers?

A

a) Task table is a Base table
b) Task table is a parent table

c) Super Incident Table is a child table
d) incident Table is a child table
e) Incident table is a parent table

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6
Q

How can you change the label of your favorite

A

By clicking on pencil icon

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7
Q

Where is the Global Search located?

A

Banner frame

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8
Q

What is the difference between Cleint Script and Business Rule?

A

The Client script runs on the client side, the business rule runs on the server side

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9
Q

Where are all web services, UI running in ServiceNow?

A

Browser and Server

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10
Q

There is a flow designed by the manager. How you can you test that this flow it is working

A

You need to check that your record is accepted by the manager

you need to check that use the last flow update

you can impersonate the requester to see if the flow works

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11
Q

What do you need to consider about using the Default Update Sets in ServiceNow?

A

You never use default update sets to migrate customization

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12
Q

How can you change the position of variable in Service Catalog?

A

By changing the order number of the variable

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13
Q

What is the role is ServiceNow

A

A role is a collection of permissions

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14
Q

The company wants to buy a very expensive computers for all emloyees but only John Brown in the last purchase stage doesnt need to fill the mandatory fields. What is the reason behind that

A

VIP

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15
Q

What is the best file export format to export big data files?

A

XML

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16
Q

Which import file formats do you have to import files and data into ServiceNow

A 
XML
Excel
CSV
LDAP/JDBC
HTTP/FTP
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17
Q

Which UI Actions can you find on the form in ServiceNow instance?

A

Buttons
Links
Context menus

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18
Q

which step do you use to configure Chart title, Chart title colour

A

Style, Data, Type, Configure

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19
Q

what is the primary application to load data on SN

A

Application Navigator

System import sets> load data

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20
Q

Which SN feature would a manager use to pass employees news, updates, etc.:

A

Notifications

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21
Q

3 ACL permission required to access the object:

A

roles, scripts, conditional expressions

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22
Q

How to access schema map:

A

System Definition > Tables & Columns > Select table > Press Schema map button

System definitions> Tables> Related Links > Schema map

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23
Q

Sources of import

A 
JDBC.
LDAP.
HTTP.
FTP.
Excel.
CSV.
XML
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24
Q

Four most popular actions in Flow:

A

create record,
ask for approval,
update record,
wait for condition

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25
Q

What can one find in a slush bucket

A

Collection
List
Name

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26
Q

3 main parts of a form design

A

Page header
Field navigator
form layout

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27
Q

What is true about dashboards

A

For moving it between instances you need to unload it manually

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28
Q

How to move dashboard between instances

A

Use the unload dashboard function

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29
Q

How access Form Design and Form Layout

A

Design

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30
Q

How to add tag

A

more> click add tag> write name >enter

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31
Q

What is a role

A

A collection pf access permissions

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32
Q

CMDB tables

A

CMDB,
CMDB-ci
CMDB-rel-ci

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33
Q

what controls knowledge base articles

A

workflows

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34
Q

Fulfilment task should be created when the user submits form from a service portal. What needs to be done

A

Create a catalog item

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35
Q

How can you make a report on the extended table from the initial report?

A

Dot Walking

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36
Q

What tab should you access in knowledge base form to configure read permissions?

A

Can read

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37
Q

User with itil role needs to have write access to incident table. How to implement it?

A

incident.*, Permission: write, Role: itil

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38
Q

HR and other departments need the same catalog item, but they have different service catalogs. What is the best way to implement it?

A

Create one catalog item and publish it on both catalogs

39
Q

What protects Application?

A

Application scope

40
Q

An update set example

A

Incident management 2.0

XML

41
Q

You had to choose 3 examples of „one to many “

A

a. A request can contain many requests?
b. A request can have many approves
c. An approve can have many requests

42
Q

A user can read something but when he presses new a white blank site appears. What is the problem?

A

He has no CAN CONTRIBUTE

43
Q

best practice to end impersonation

A

End impersonation

44
Q

You want to import over 20 update sets. What do you have to do?

A

Batch

45
Q

A manager wants to collect data overtime. What should he use?

A

Performance Analytics

46
Q

HR and Facility group want to have a service catalog to order event items. In the hr team everyone can order in the facility group only organizers . How do you solve that?

A

Create one catalog and use ACL

47
Q

How to give itil role acces to all fields

A

Name.none- permission, role itil

48
Q

A group network and hardware of 5 people has tasks to do. The project manager can’t see the tasks in self-service my tasks

A

He does not have an itil role

49
Q

What are typical actions in a flow designer

A 
create record, 
delete record, 
lookup record, 
wait for conditions
Ask for approval
50
Q

What can you apply if field name in import set and target table match?

A

automatic mapping

51
Q

Which data types can you import to SN?

A 
XML
CSV
Exel
LDAP
JDBC
FTP
52
Q

How are ACLs evaluated from table to field

A

Table
parent
Table fields
Table wild cards

53
Q

Which operations can you control with access control?

A 
CRUD
Create 
Read
Update 
Delete
54
Q

What operations are created by the system when you save a new record

A

Create
Read
Update
Delete

55
Q

What is a core table?

A

Tables that exist in the base system

56
Q

Where can you visualize data over a time

A

Performance analytics

57
Q
  1. What do you have to configure to adjust your report from colouring to titles, to report legend.
A

Style

58
Q

What can be triggered by events

A

Notifications

59
Q

Where can you find templates for a form

A

More options

60
Q

Where can you find all the tables that have a relationship with the current record

A

Related list

61
Q

What are the components of the form design interface?

A

Page header
Field navigator
Form layout

62
Q

Where can you configure a form

A

Configure >form layout

63
Q

Where can you see the history of a record?

A

Depends on question :

Activity

Form context menu >history >calendar
Form context menu >History>List

64
Q

What does the (i) stand for?

A

Reference Icon

65
Q

What is Natural Language query

A

A filter list with natural plain language

66
Q

How apply the filter condition x and y?

A

Write condition X and condition Y then click run

67
Q

How can you tag an incident to xy

A

assign tag>new tag> xy

68
Q

Each column represents

A

a field

69
Q

Clicking on which icon can you edit your favourites?

A

Pencil

70
Q

How can you expand or collapse all applications?

A

double click all applications

71
Q

Where can you find Connect Chat? –

A

banner frame

72
Q

Who has access to the Service Catalog application?

A

catalog role/admin

73
Q

What are typical core tables

A

Incident and task tables

74
Q

Where can you see who can order an item

A

order guide

75
Q
  1. Which two functionalities can automatically populate values in fields?
A

a. Templates

b. Business Rules

76
Q

What is the section in a CI from called that shows CI relations with other Cis

A

Related items

77
Q

What happens to records if no coalesce field is specified?

A

Records will be created

78
Q

How is the tool called to drag and drop links between source fields in Import Set able destination field?

A

mapping assitant

79
Q

How is the shop in SN called?

A

a. Service Catalog

80
Q

How are ACLs validated

A

Fields, most specific to most general

81
Q

On which tab do you modify settings like group aggregation

A

Configure

82
Q

What is the primary purpose of a businesse rule

A

It is used to share sctrathpads objects which is also then sent to client as part of a form

83
Q

What are the two types of instances you get on SN

A

Production

Sub Production

84
Q

How do you return to hompage the quickest way

A

Click on Logo

85
Q

How do you clear the filter in app navigator (3 way)

A

Relaod
Click x in filter naviagator
Esc button

86
Q

Which user is not able to be impersanated

A

Security admin/End user

87
Q

Which icon does one need to turn on the App picker or update set

A

Personalized setting icon

88
Q

In a table what do coloums show

A

Field in a record

89
Q

How is the valiadation called that shows subset data

A

views

90
Q

What application has the admin no access to

A

security operation

HR

91
Q

You want to assign new user to hardware and some group, how do you setup access

A

Add user to hardware group
Add to some other group
Create a new user account

92
Q

A manager wants to view work notes or activity log in record how can she do that?

A

click in show activity stream

93
Q

What is used to determine user access to knowledge bases?

A

User criteria

ServiceNow (2 decks)

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