Senior Sergeants CPK: Chapter 7 - Staff Management - Early Intervention Flashcards
What are the four PHASES of “Early Interventions” (EI)
Clue: I, A, E & I, F
- Identification
- Analysis
- Engagement and Intervention
- Feedback
EI is not a disciplinary sanction and info collated though this process must not be used for disciplinary, PA or appointment process and this info should not be held on personal files.
In the identification PHASE of the EI employees may be in need of support or assistance what four ways can this process be initiated?
Clue: I, P, S, ED
- Employees - self referral
- Peers
- Supervisors
- EI database
(where supervisor is notified should make referral to either the EI District Lead or EI Team at PNHQ)
What is considered “Inappropriate behaviour” (4) and what is not considered Inappropriate? (3)
Clue: U, B, S, H
Clue: I, P, F
- UNETHICAL behaviour
- BREACHES of CoC
- Serious WRONGDOING (Protected Disclosures Act)
- HARASSMENT, bullying and descrimination
Ideally challenge this behaviour on the spot and or report it.
NOT:
- issues with TERMS & conditions of EMPLOYMENT
- PG
- accusations known to be FALSE
If you are receiving a report of inappropriate behaviour, what 5 steps must you take (5)
Clue: D.O.A.R.R
- DISCUSS (neutral & unbiased)
- OBTAIN full details, nature, names, dates times etc
- ADVISE: Initial steps, who will be informed
: protection/support available - REPORT, People Group, PNHQ
- Record, detailed records ensure strict confidentiality
What is the term “support Supervisor mean?
This is the person DELEGATED responsibility for providing support whether they are your supervisor or an alternatives.
What are the 3 tiers of Support offered for SPEAK UP?
Clue: CSR, PM, AI
- Core Supervisor responsibility
- Proactive Management
- Active Intervention
In the tiers of support for Speak Up, tier 2 is Proactive Management. In what circumstances does this tier of support apply (2)
- Allegations requires a criminal or employment investigation.
- Retaliation already being experiences.
When tiers 2 (Proactive Management) activated what will a supervisor do ASAP (4)
Clue: M.I.S.W
- Meet and discuss any concerns
- Identify steps to mitigate concerns
- Offer support person
- Offer welfare Officer and EAP counselling etc
What happens when tiers 3 (Active Intervention) of Speak Up support is activated? (2)
- People Group PNHQ notify District Harassment Officer and/or Executive Leadership Board
- HO works with employee, supervisor and Executive Leadership Board where necessary.
Employees are required to self report in 6 certain circumstances what are these circumstances?
Clue: CC, E, DLS, S, PO, LS
. Court charges . EBA . Drivers licence suspension . Speeding notice (>40km/H) . Protection Order . Charge/infringement that could lead to suspension of D/L
What are the 5 principles of the Discrimination and Harassment Policy?
Clue: A, C, R, R, R
. Employees must ADHERE to CoC, Values . Constructive dialogue to try and resolve . Right to representation and support . Right to know substance of allication . Resolve in timely manner
The definition of Harassment has 4 criteria in relation to the behaviour in which ALL must be present to constitute harassment. What are the 4 criteria?
Clue: NL, NWS, OHIT, R/SN
behaviour is:
. not legitimate
. not welcome and unsolicited
. offensive, humiliating, intimidating, threatening
. repeated or significant nature (detrimental effect on employee)
What action can be taken for minor Discrimination and Harassment matters (4)
. Do nothing
. Speak with respondent
. Letter to respondent
. Third party to speak with respondent
What are 3 key things employee are expected to do in regards to maintaining professional distance?
Clue: Maintain, Manage, Avoid
- Maintain professional distance from those we deal with
- Manage PR’s where imbalance of power or conflict of interest
- Avoid unethical or inappropriate relationships.
What 3 main reasons can professional relationships be unequal? (Managing external relationships)
- required to disclose private personal information not reciprocated.
- Power held to make decision (arrest, Issue ION etc)
- Being vulnerable due to circumstances