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Senior CSR > Senior CSR2 > Flashcards

Senior CSR2 Flashcards

1
Q

Own the Internet

A

Strategies for Success

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2
Q

We mean Business

A

Strategies for Success

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3
Q

Make it Easy

A

Strategies for Success

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4
Q

We are always on

A

Strategies for Success

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5
Q

Find a better way

A

Strategies for Success

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6
Q

Stronger Together

A

Strategies for Success

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7
Q

Our purpose

A

Why we do what we do PPVBP

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8
Q

Our Promise

A

What we pledge PPVBP

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9
Q

Our Values

A

How we do it, do right by those we serve, drive progress, lend a hand PPVBP

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10
Q

Committed

A

Brand Principles/how we treat our cxs PPVBP/because we value each and every cx we work hard to keep their business and support our communities

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11
Q

Helpful

A

Brand Principles/PPVBP/we deliver support in the ways that are most useful to our customers and address their needs with expertise, respect, and empathy

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12
Q

Proactive

A

Brand Principles/PPVBP/we understand what our cxs need and actively work to make their relationship with us seamless easy and rewarding

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13
Q

Personal

A

Brand Principles/PPVBP/we know our cxs well, and tailor our communications and interactions to address their needs and expectations

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14
Q

Focus on the situation, issues, or behavior, not the person

A

Basic Principles

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15
Q

Maintain the self-confidence and self esteem of others

A

Brand Principles

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16
Q

Maintain constructive relationships

A

Brand Principles

17
Q

take the initiative to make things better

A

Brand Principles

18
Q

Lead the example

A

Brand Principles

19
Q

think beyond the moment

A

Brand Principles

Senior CSR (1 decks)

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