Selection (General) Flashcards
Discuss structured interviews and its advantages
-The source of the questions is based on job analysis (job-related)
-All applicants are asked the same questions
-There are standardized methods of scoring answers
Advantages
-Job relatedness is high. This is necessary to predict job performance
Substantially lower adverse impact
-Tap into job knowledge, job skills, applied mental skills, and interpersonal skills
-Not as affected by use of non-verbal cues
unstructured interviews: advantages
Interviewers can ask anything they want
Consistency not required
Can assign numbers of points at their own discretion’
Unstructured interviews: disadvantages
- Poor intuitive ability (gut reactions) are not an effective method of evaluating applicant ability
- Lack of job relatedness; questions asked may be illegal
- Primacy effects (first impressions)
Reducing primacy effects in interviews
interviewers should make repeated judgments throughout the interview rather than one overall judgment at the end (e.g., rating response after each question or series of questions and not waiting until very end to rate)
List/discuss the biases associated with interviews (particularly unstructured)
- gut reactions
- primacy effects (first impressions)
- contrast effects (interview performance of one applicant may affect interview score given to next applicant)
- Negative information bias (negative information weighs more heavily than positive, especially when interviewers aren’t aware of job requirements)
- Interviewer-interviewee similarity (Higher scores for higher similarity)
- Interviewee appearance
- non-verbal cues (use of appropriate non-verbal communications is highly correlated with interview scores)
Types of interviews (in terms of structure)
- Highly structured (all 3 criteria met)
- moderately structured (2 criteria met)
- slightly structured (1 criteria met)
- unstructured (no criteria met)
Steps to creating structured interviews
- Conduct JA
- write detailed job description
- determine which KSAOs interview should address
- design interview questions
- incorporate questions into interview form
- create a scoring key for interview answers
Creating structured interviews: how to determine which KSAOs the interview should address
through the JA, determine the best way to approach measurement for each of the KSAOs; if an interview is an appropriate method of doing so, consider tapping into that KSAO via the interview.
Creating structured interviews: types of interview questions
- Clarifiers: interviewer clarifies info in the resume/app and fills gaps
- Disqualifier: wrong answer will disqualify the applicant
- Skill-level determiner: tap an applicant’s knowledge or skill
- Future focused: given a situation and asked how they would approach it
- Situational: presented with series of situations and asked how they would handle each one
- Past-focused: taps past experience
- Patterned-behavior description interview (PBDI): focus on behaviors in previous jobs
- Organizational-fit: how well an applicant’s personality and values will align with org’s culture
Creating structured interviews: approaches to creating a scoring key for interview answers
- Right/Wrong: good for skill-level determining questions or disqualifiers
- Typical-answer approach: compares an applicant’s answer with benchmark answers
- Key issues approach: provides points for each part of an answer that matches the scoring key
creating a scoring key for interview answers: how to apply the typical answer approach
- Create list of all possible answers to each question
- Have SMEs rate favorableness of each answer
- Use these ratings a s benchmarks for each point on a five point scale
- Increasing number of benchmark answers = higher scoring reliability
- Problem: many possible answers to a question; key issues remedies this
creating a scoring key for interview answers: key issues approach
- remedies issues with having too many possible answers with typical answers approach
- SMEs create list of key issues they think should be included in the perfect answer
- For each key issue that is included, the interviewee gets a point
- Can also assign weights to them
Conducting structured interview: list of steps
- Build rapport = more positive feelings about the interview
- Don’t begin until applicants have had time to settle their nerves and collect their thoughts - Explain the process
- Ask interview questions
- Score each answer as it’s given - Provide job and organization information
- Answer applicant questions
- End with compliment and information on when they’ll be contacted
- Scores from questions are summed and resulting figure is the applicant’s score
Reasons for using references and LORs in selection
- Confirming resume details
- Checking for discipline problems (Protecting the org from negligent hiring)
- Discovering new information about the applicant
Problems with using LORs in selection
- Leniency: most LORs are positive; applicants choose their own references
- Knowledge of applicant: person writing reference hasn’t observed all aspects of applicant’s behavior or doesn’t know them well
- Reliability: lack of agreement between 2 people who provide references for the same person
How to increase validity of references and LORs
Increase the structure of the reference check by conducting a JA and then creating a reference checklist directly tied to those results
Predicting performance using applicant knowledge: Job knowledge tests, what are they
- Used primarily in public sector for promotions
- Measure how much a person knows about a job
- Typically multiple choice for ease of scoring but can also be written or essay format or given orally during interview
Advantages and disadvantages to job knowledge tests
Advantages:
- Good predictors of training performance (.27) and on-the-job performance (.22)
- High face validity, accepted by applicants
Disadvantages:
- Adverse impact
- Can be used only for jobs in which applicants are expected to have job knowledge at time of hire or promotion
List ways to predict performance (In context of selection methods)
- LORs and references
- Applicant training & Education
- Applicant KSAs
- Prior experience
- personality/character
Applicant ability for predicting performance (brief overview)
- Ability tests measure the extent to which an applicant can learn or perform job-related skills
- Used primarily for jobs in which applicants aren’t expected to know how to perform the job at time of hire
Using cognitive ability to predict performance; how does it predict?
Allows people to quickly learn job related knowledge through info processing and decision making skills
Using cognitive ability to predict performance: pros and cons
Pros
- Excellent predictors of performance across all jobs
- Easy to administer, inexpensive
- When properly developed and validated, cognitive ability tests survive legal challenges
Cons
- High levels of adverse impact, most of any selection method and often lack face validity
- Difficult to set passing scores
- Job specific metas cast some doubt on the assumption that cognitive ability tests predict across jobs
Cognitive ability testing: Discuss possible alternative
Sienna Reasoning Test (SRT): Potential breakthrough
- Theory: race differences in scores are due to knowledge needed to answer the questions rather than actual intelligence
- Uses commonly known words
- SRT predicts college grades and work performance as well as traditional cognitive ability tests, almost eliminated racial differences in test scores
SJTs to predict performance (overview)
- Related to cognitive ability
- SJTs correlate highly with cognitive ability tests (.46) and job performance (.34)
- Highest validity is combining cognitive ability tests with SJTs
Job simulations for selection
- applicants demonstrate actual job behaviors
- Highly content valid, but impractical
Methods of measuring applicant skill
- work sample tests
- assessment centers
Work sample tests : pros and cons
Pros
- High content validity: directly relate to job tasks
- Have great criterion validity
- Great face validity, challenged less often in court
- Lower racial differences in test scores than written cognitive ability tests
Cons
-Expensive to construct and administer
Assessment Centers : what are they and what is the advantage
-Use multiple assessment methods and multiple assessors to actually observe applicants perform simulated job tasks
Pros
Job related methods and multiple trained assessors help protect against many types of selection bias
Creating assessment centers: developing exercises
- Develop exercises that measure different aspects of the job
- In baskets, modest support for usefulness
- Simulations, lower adverse impact than traditional paper pencil tests
- Leaderless group discussions
- Business games
Evaluating assessment centers
- Good at predicting performance, but there are cheaper methods to achieving the same or better predictive results
- Adverse impact relatively high