SEGMENT 1-2

Question 1

Refers to a natural disagreement or struggle between people which can be physical, or between conflicting ideas.

Answer 1

Conflict

Question 2

It exists when they have incompatible goals in which one or more believe that the behavior of the others prevents them to achieve their own goals.

Answer 2

Conflict

Question 3

An activity which takes place when conscious beings wish
to carry out mutually inconsistent acts concerning their wants, needs or obligations

Answer 3

Conflict

Question 4

It occurs when person having
incompatible or contradictory alternatives

Answer 4

Conflict

Question 5

It occurs when having a contradictory within oneself

Answer 5

Internal Conflict

Question 6

It happens in a clash between another person

Answer 6

External Conflict

Question 7

It is disagreement on point of law or fact, a conflict of point of views or interests between two persons, natural or
juridical

Answer 7

Dispute

Question 8

Conflict comes from the Latin word ______ which means?

Answer 8

Conflingere, to come together for a battle

Question 9

This theory states that tensions and conflicts arise when resources, status, and power are unevenly distributed between groups in society and that these conflicts become the engine for social change.

Answer 9

Conflict Theory

Question 10

It is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and
retribution.

Answer 10

Conflict Resolution

Question 11

It means taking a dispute to court. Both sides present their case before a judge or jury, who will then render a decision.

Answer 11

Litigation

Question 12

A private process in which both parties agree that an arbitrator (a neutral third party) will render a binding decision.

Answer 12

Arbitration

Question 13

It refers to an action of resolving a dispute by filing or answering a complaint through the public court system

Answer 13

Litigation Process

Question 14

It settled by agreement between parties, but may also be heard and decided by a jury or judge in court.

Answer 14

Litigation

Question 15

It is also known as the Private Dispute Resolution Process

Answer 15

Arbitration

Question 16

A dispute is submitted, by agreement of the parties to one or more arbitrators.

Answer 16

Arbitration

Question 17

They developed an instrument which used to handle conflicts

Answer 17

Kenneth Thomas and Ralph Kilmann

Question 18

An instrument of conflict resolution strategy which tended to handle a conflict.

Answer 18

Thomas-Kilmann Instrument or TKI Conflict Strategies

Question 19

What are the Conflict Resolution Strategies?

Answer 19

Avoiding
Accomodating
Compromising
Competing
Collaborating

Question 20

The extent to which the person attempts to satisfy the other person’s concerns

Answer 20

Cooperativeness

Question 21

It mostly tries to ignore or sidestep the conflict, hoping it will resolve itself.

Answer 21

Avoiding

Question 22

A strategy which resolves conflict essentially involves taking steps to satisfy the other party’s concerns or demands at the expense of your own needs or desires

Answer 22

Accomodating

Question 23

It involves finding an acceptable resolution that will partly, but not entirely, satisfy the concerns of all parties involved.

Answer 23

Compromising

Question 24

It tries to satisfy their own desires at the expense of the other parties involved

Answer 24

Competing

Question 25

It involves finding a solution that entirely satisfies the concerns of all involved parties.

Answer 25

Collaborating

Question 26

This Act is known as the "Alternative Dispute Resolution Act of 2004."

Answer 26

R.A NO. 9285

Question 27

R.A 9285 is known as?

Answer 27

Alternative Dispute Resolution Act of 2004

Question 28

Is any process or procedure used to resolve a dispute or controversy, other than by adjudication of a presiding judge of a court or an officer of a government agency.

Answer 28

Alternative Dispute Resolution

Question 29

They known as participates to assist in the resolution of issues, which includes arbitration, mediation, conciliation, or any combination thereof.

Answer 29

Third Neutral Party

Question 30

A voluntary dispute resolution process in which one or more arbitrators, appointed in accordance with the agreement of the parties, or rules promulgated pursuant to R.A No. 9285.

Answer 30

Arbitration

Question 31

What do arbitrations render?

Answer 31

Award

Question 32

It means any partial or final decision by an arbitrator in resolving the issue or controversy.

Answer 32

Award

Question 33

It means a voluntary process in which a mediator, selected by the disputing parties, facilitates communication and negotiation, and assist the parties in reaching a voluntary agreement regarding a dispute

Answer 33

Mediation

Question 34

This means a person who participates in a mediation and whose consent is necessary to resolve the dispute

Answer 34

Mediation Party

Question 35

Steps dispute resolution process involving both mediation and arbitration.

Answer 35

Mediation-Arbitration

Question 36

Is a process where the parties submit their case to a neutral third party who on the basis of discussion determine the dispute and come to a solution.

Answer 36

Arbitration

Question 37

Generally sets out alternatives for the parties to reach out for an agreement. The settlement is made by the parties themselves rather than a third party.

Answer 37

Mediation

Question 38

It provides opportunities to parties to negotiate and comes to a final solution catering to the needs of both sides.

Answer 38

Mediation

Question 39

It means the person appointed to render an award, alone or with others, in a dispute that is the subject of an arbitration agreement.

Answer 39

Arbitrator

Question 40

It involves the assistance of a neutral third party who plays an advisory role in reaching an agreement

Answer 40

Conciliation

Question 41

An institutions or persons accredited as mediator, conciliator, arbitrator, neutral evaluator, or any person exercising similar functions in any Alternative Dispute Resolution system.

Answer 41

ADR Provider

Question 42

This is without prejudice to the rights of the parties to choose nonaccredited individuals to act as mediator, conciliator, arbitrator, or neutral evaluator of their dispute

Answer 42

ADR Provider

Question 43

Conciliations act as an advisory role which consists of how many member/s?

Answer 43

10-20 members

Question 44

Other term for Conciliation

Answer 44

LUPON-TAGAPAMAYAPA

Question 45

How many day/s should settle the dispute between parties?

Answer 45

15 days

Question 46

It consists of how many member/s of which party may request their conciliator, arbitrator or mediator as the means of their right?

Answer 46

3 members

Question 47

The chosen conciliator is known as?

Answer 47

Pangkat Tagapagsundo

Question 48

Enumarate the cases wherein RA 9285 does not apply?

Answer 48

1. Labor disputes covered by Presidential Decree No. 442, otherwise known as the Labor Code of the Philippines, as amended and its Implementing Rules and Regulations; 2. The civil status of persons; 3. The validity of a marriage; 4. Any ground for legal separation; 5. The jurisdiction of courts; 6. Criminal liability;

Question 49

An agency attached to the Department of Justice which acts as appointing authority of mediators and arbitrators when the parties agree within writing.

Answer 49

Office for Alternative Dispute Resolution

Question 50

Who headed the OADR?

Answer 50

Executive Director

Question 51

Who appoint in which it place as the head of OADR?

Answer 51

President of the Philippines or Chief Executive

Question 52

Who recommended to appoint as the head of OADR?

Answer 52

Secretary of Justice

Question 53

He shall provide necessary support and discharge such other functions and duties as may be directed by the Executive Director.

Answer 53

Secretariat

Question 54

Shall be charged with the dissemination of information, the promotion of the importance and public acceptance of mediation, conciliation, arbitration or any combination thereof and other ADR forms as a means of achieving speedy and efficient means of resolving all disputes and to help in the promotion, development and expansion of the use of ADR.

Answer 54

Public Information and Promotion Division

Question 55

Shall be charged with the formulation of effective standards for the training of ADR practitioners;

Answer 55

Training Division

Question 56

Shall be charged with the establishment and maintenance of a central repository of ADR laws, rules and regulations, jurisprudence, books, articles, and other information about ADR in the Philippines and elsewhere

Answer 56

Records and Library Division

Question 57

Stages in Conducting Mediation (In order)

Answer 57

1.. opening statement of the mediator 2. individual narration by the parties; 3.exchange by the parties; 4. summary of issues; 5. generation and evaluation of options; and 6. closure

Question 58

The parties may be put in any convenient and appropriate place.

Answer 58

Mediation Setting