SEED MyAccess

Question 1

What regions are eligible for SEED App Self Registration?

Answer 1

ANZ, ALAC, EMEIA, Canada, Japan, and US (limited set)

Question 2

What stores in Canada are eligible for SEED App Self Registration?

Answer 2

Walmart, Staples, Best Buy, West Park Motors (MTS INC), and Bell/Bell Mobility

Question 3

What regions are eligible for Self Registration through URL link?

Answer 3

ANZ, ALAC, EMEIA, SA, Canada (except for Rogers Communication, Telus, and Videotron)

Question 4

What stores in Canada are excluded from Self Registration through URL?

Answer 4

Rogers Communication, Telus, and Videotron

Question 5

What is a contextual URL?

Answer 5

A unique URL, customized for a specific HQ or POS location

Question 6

Where can you find the list of stores eligible for SEED Access Self Registration in the US and Japan?

Answer 6

ConnectMe.Apple.com (Apple SEED Support section)

Numbers Document: Contextual URL - AMR (US, not Japan)

Question 7

Who are the experts for the Japan region?

Answer 7

Rika, Chizue

Question 8

Where can you add tasks that may be classified as Personal, or according to Project?

Answer 8

ConnectMe > Actions > Tasks

Question 9

What is the LDAP account username and what is it used for?

Answer 9

paulo_silva

Used for: Email, Calendar, Chat, Backups over the network

Question 10

What internal accounts can you manage using the AppleConnect website?

Answer 10

AppleConnect, LDAP, ApplePIN, Open Directory

Question 11

What is the URL for resetting your Apple ID password?

Answer 11

Iforgot.apple.com

Question 12

What is your AppleConnect username?

Answer 12

It is: psilva9

Question 13

What is your DSID

Answer 13

973609161

Question 14

What is the internal tool that manages external users provisioning for the SEED app?

Answer 14

MyAccess

Question 15

What are the tools we use to support external access request?

Answer 15

Sonar, MyAccess, AMS, Apple Directory, iCloud, GMACC, ConnectMe - SEED Support Area

Question 16

How can a user get access to MyAccess Admin for SEED?

Answer 16

Raise a request through account manager

Question 17

Where does an account manager’s Access Request go to?

Answer 17

Shared Services

Question 18

What are the regions that external users can get SEED access by using the universal URL?

Answer 18

ANZ, ALAC, EMEIA, SA, Canada, (except: Rogers Communications, Telus, Videotron)

Question 19

What information is requested for SEED Registration and Access Help, according to CR31?

Answer 19

First and Last Name, Email Address, Store’s Name and Address

Question 20

What is the set of audience types for the SEED Application?

Answer 20

First Guess: Internal (or badged Apple Employees), External Sales Reps, Others…

Question 21

How can users know if there are new news stories available for them?

Answer 21

By looking at the “News” section in the SEED Application (bottom left, mail icon), there will be a red circle indicating the number of new messages in white font whenever new messages are available.

Question 22

What are two ways that SEED users can report a problem or submit a feedback to SEED Support Team?

Answer 22

Shake and bake, or by clicking on “Report a Problem” under the Support section of the Profile screen.

Question 23

What would be the troubleshooting steps for the following Sonar reported error message:

Content not available. Please try again later. ?

Answer 23

First use the “View As” feature of SEED to attempt recreating the problem…

Question 24

What is the root, subroot and canned response for an unreproducible error message?

Answer 24

…

Question 25

What are two examples of when the Support Team has to use the View feature of SEED?

Answer 25

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Question 26

What is the View feature of SEED, and what are the steps Support would need to take in order to "view as" the user?

Answer 26

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Question 27

Who can use the View feature?

Answer 27

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Question 28

Is the View feature of SEED available in both the SEED App and Web App? Can multiple users be be viewed at one time?

Answer 28

The "View As" feature of SEED is not available in the web app, and only administrators have access to this feature, which allows them to reproduce problems viewed by the user. Multiple users cannot be viewed at the same time.

Question 29

What is the Staging Environment? Is it available to everyone? Who can see this feature?

Answer 29

The Staging Environment is a feature available only to internal SEED Admin users, and it requres VPN. It allows admins to preview the assets before being published, giving them access to options for selecting Geographic regions (GEOs), Languages, and Audiences, all of which serve as factors for the personalization of content.

Question 30

What is the leaderboard? Is it available to everyone? Who can use this feature?

Answer 30

The leaderboard is a ranking system for sales professionals that displays user names along with a score (termed XP, for experience points), which is used to sort users into a hierarchy.

Question 31

What are some examples of when a user's experience points (XPs) in the leaderboard not match their those shown in their user profile? Can the user always see their ranking in the leaderboard?

Answer 31

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Question 32

Does the Favorites section always show in the SEED app under the Resources tab? Why?

Answer 32

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Question 33

What are the differences between Badges and Achievements?

Answer 33

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Question 34

What is Training Mode? Can every user see this feature?

Answer 34

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Question 35

What will the SEED user earn for using the Training Mode?

Answer 35

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Question 36

Three types of numbers in Sonar that identify common workflow items:

Answer 36

Request ID, Correspondence ID, Canned Response ID

Question 37

How to merge two Service Requests in Sonar?

Answer 37

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