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Apple > SEED MyAccess > Flashcards

SEED MyAccess Flashcards

1
Q

What regions are eligible for SEED App Self Registration?

A

ANZ, ALAC, EMEIA, Canada, Japan, and US (limited set)

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2
Q

What stores in Canada are eligible for SEED App Self Registration?

A

Walmart, Staples, Best Buy, West Park Motors (MTS INC), and Bell/Bell Mobility

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3
Q

What regions are eligible for Self Registration through URL link?

A

ANZ, ALAC, EMEIA, SA, Canada (except for Rogers Communication, Telus, and Videotron)

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4
Q

What stores in Canada are excluded from Self Registration through URL?

A

Rogers Communication, Telus, and Videotron

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5
Q

What is a contextual URL?

A

A unique URL, customized for a specific HQ or POS location

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6
Q

Where can you find the list of stores eligible for SEED Access Self Registration in the US and Japan?

A

ConnectMe.Apple.com (Apple SEED Support section)

Numbers Document: Contextual URL - AMR (US, not Japan)

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7
Q

Who are the experts for the Japan region?

A

Rika, Chizue

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8
Q

Where can you add tasks that may be classified as Personal, or according to Project?

A

ConnectMe > Actions > Tasks

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9
Q

What is the LDAP account username and what is it used for?

A

paulo_silva

Used for: Email, Calendar, Chat, Backups over the network

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10
Q

What internal accounts can you manage using the AppleConnect website?

A

AppleConnect, LDAP, ApplePIN, Open Directory

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11
Q

What is the URL for resetting your Apple ID password?

A

Iforgot.apple.com

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12
Q

What is your AppleConnect username?

A

It is: psilva9

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13
Q

What is your DSID

A

973609161

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14
Q

What is the internal tool that manages external users provisioning for the SEED app?

A

MyAccess

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15
Q

What are the tools we use to support external access request?

A

Sonar, MyAccess, AMS, Apple Directory, iCloud, GMACC, ConnectMe - SEED Support Area

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16
Q

How can a user get access to MyAccess Admin for SEED?

A

Raise a request through account manager

17
Q

Where does an account manager’s Access Request go to?

A

Shared Services

18
Q

What are the regions that external users can get SEED access by using the universal URL?

A

ANZ, ALAC, EMEIA, SA, Canada, (except: Rogers Communications, Telus, Videotron)

19
Q

What information is requested for SEED Registration and Access Help, according to CR31?

A

First and Last Name, Email Address, Store’s Name and Address

20
Q

What is the set of audience types for the SEED Application?

A

First Guess: Internal (or badged Apple Employees), External Sales Reps, Others…

21
Q

How can users know if there are new news stories available for them?

A

By looking at the “News” section in the SEED Application (bottom left, mail icon), there will be a red circle indicating the number of new messages in white font whenever new messages are available.

22
Q

What are two ways that SEED users can report a problem or submit a feedback to SEED Support Team?

A

Shake and bake, or by clicking on “Report a Problem” under the Support section of the Profile screen.

23
Q

What would be the troubleshooting steps for the following Sonar reported error message:

Content not available. Please try again later. ?

A

First use the “View As” feature of SEED to attempt recreating the problem…

24
Q

What is the root, subroot and canned response for an unreproducible error message?

A

…

25
Q

What are two examples of when the Support Team has to use the View feature of SEED?

A

…

26
Q

What is the View feature of SEED, and what are the steps Support would need to take in order to “view as” the user?

A

…

27
Q

Who can use the View feature?

A

…

28
Q

Is the View feature of SEED available in both the SEED App and Web App? Can multiple users be be viewed at one time?

A

The “View As” feature of SEED is not available in the web app, and only administrators have access to this feature, which allows them to reproduce problems viewed by the user. Multiple users cannot be viewed at the same time.

29
Q

What is the Staging Environment? Is it available to everyone? Who can see this feature?

A

The Staging Environment is a feature available only to internal SEED Admin users, and it requres VPN. It allows admins to preview the assets before being published, giving them access to options for selecting Geographic regions (GEOs), Languages, and Audiences, all of which serve as factors for the personalization of content.

30
Q

What is the leaderboard? Is it available to everyone? Who can use this feature?

A

The leaderboard is a ranking system for sales professionals that displays user names along with a score (termed XP, for experience points), which is used to sort users into a hierarchy.

31
Q

What are some examples of when a user’s experience points (XPs) in the leaderboard not match their those shown in their user profile? Can the user always see their ranking in the leaderboard?

A

…

32
Q

Does the Favorites section always show in the SEED app under the Resources tab? Why?

A

…

33
Q

What are the differences between Badges and Achievements?

A

…

34
Q

What is Training Mode? Can every user see this feature?

A

…

35
Q

What will the SEED user earn for using the Training Mode?

A

…

36
Q

Three types of numbers in Sonar that identify common workflow items:

A

Request ID, Correspondence ID, Canned Response ID

37
Q

How to merge two Service Requests in Sonar?

A

…

Apple (3 decks)

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