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N+ > Security Agreements > Flashcards

Security Agreements Flashcards

1
Q

SLA

Service Level Agreement

A

Minimum terms of service provided

Type of service
Data rate
Expected performance level
Delay
Error
Network Uptime 
response time

agreement

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2
Q

MOU

Mémorandum Of Understanding

A

Informal agreement; not a signed document

Usually includes statement of confidentiality

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3
Q

MSA

Master Service Agreement

A

Contact and agreement of terms

Future projects will be based on this term to speed up and simplify them

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4
Q

SOW

Statement of Work

A

Specific list of items to be completed

Deliverables
Project specific activities
Timelines

Used in conjunction with MSA

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N+ (9 decks)

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