Security Flashcards
How must Cabin Crew search ‘between seats - In-between seat
cushions’ for Economy Class seats?
• Lift armrest (where possible)
• Firmly pull one seat cushion inwards using both hands
• Check the space between the seats
State the correct Security Search Method.
• Start in the cabin area
• Aft to forward, facing forward
• Bottom to Top (floor level upwards)
• Inboard seats followed by outboard seats
• Row by row
• Once cabin search is completed, search the lavatory, galley and CRC
as applicable
How must Cabin Crew search ‘between seats - in-between seat cushions’ for Business and First-Class seats?
• Firmly pull the seat cushion away from the armrest using both hands
on both sides of the seat
• Check the space between the cushion and the armrest on both sides
How must the Security Search of life jacket compartments
(sealed & unsealed) be conducted?
• Random visual check of both seals
If a life jacket compartment is unsealed or one of the seals is tampered,
broken or missing:
• Break the intact seal (if applicable)
• Remove life jacket
• Search stowage
How often should the Cabin Crew who is seated and observing the
restrained passenger be swapped?
Every 30 mins
True or False?
Passenger visits to the Flight Deck are allowed on ground.
• False
Visits by passengers to the Flight Deck are not permitted at any time,
on ground or during the flight.
What actions must Cabin Crew take to deter theft in-flight?
• Remain vigilant and maintain a presence in the cabin
• Monitor the passengers for suspicious behaviour
If theft is reported or suspected, what must Cabin Crew do?
• Reassure the passenger that necessary action will be taken, and request they remain calm if required
• Do not approach the suspected person
• Inform the Purser and Flight Crew.
Flight Crew to request authorities to meet the aircraft upon arrival
• Upon arrival wait for instructions from the authorities
Where is the LRBL located?
• B777: Aft right hand side door
• A 380: Main deck aft right hand side door
When moving a suspicious article to the LRBL, how many Cabin Crew
are required to act as escorts to the volunteer?
2
What must Cabin Crew do to minimize disruptive/unruly behaviour due
to cultural differences?
• Communicate politely
• Treat passengers with respect and dignity
• Explain the reasons behind actions and offer options
What actions shall Cabin Crew take in case of sexual harassment?
• Instruct the person to stop
• Separate offender/s and victim/s where applicable
• Inform the person that their behaviour is not acceptable
• The person may be given a Formal Warning or offloaded at the
next available station
• All incidents must be reported to the Cabin Supervisor/Purser and
Captain
During Boarding, if Cabin Crew observe a passenger displaying red
behaviours in the traffic light guide, what actions must be taken?
• Communicate with Purser/CSV and Flight Crew.
• The passenger must be offloaded
State the Formal Warning.
‘’On behalf of the Captain, your behaviour is unacceptable. If it
continues, we will be forced to take further necessary action against
you.’’
What are the three possible reactions during periods of stress, trauma
and fear such as a hijacking situation?
• Empathy
• Hero
• Helplessness/Guilt
