Section one vocab Flashcards
Saas
(Software as a Service) a monthly subscription delivery model-only pay for what you use.
CRM
(Customer Relationship Management) a model to manage an organizations interactions (phone, email, meetings, social media, etc).
Cloud Computing
a service or software that is consumed via the internet (the cloud). Less expensive and easier to use. Can access as many resources as you need when you need them.
Enterprise Cloud Computing
business apps
Multi-tenancy
More than one organization (tenant) sharing the same server(s) and hosting infrastructure. one app that everyone shares, but flexible for everyone to customize for their specific needs.
Sales Cloud
operating lead funnel, opportunities and revenue forecasting.
Service Cloud
supporting the customer, managing cases and other interactions after the sale is completed.
Essentials
Designed for a small business that wants to get started with CRM quickly. It includes intuitive walkthroughs and a setup assistant to get started, an easy-to-use UI, and administration tools to customize your deployment as you grow.
Professional
Designed for businesses requiring full-featured CRM functionality. It includes straightforward and easy-to-use customization, integration, and administration tools to facilitate any small to midsize deployment.
Enterprise
Meets the needs of large and complex businesses. It gives you advanced customization and administration tools, in addition to all the functionality available in Professional Edition, that can support large-scale deployments.
Unlimited
Maximizes your success and extends it across the entire enterprise through the Lightning Platform. It gives you new levels of platform flexibility for managing and sharing all your information on demand.
Developer edition
Provides access to the Lightning Platform and APIs. It lets developers extend Salesforce, integrate with other applications, and develop new tools and applications.
Lightning experience
more productive than salesforce classic
Classic experience
user interface that predates lightning & many customers still utilize. Follows a similar layout for all pages.
Force.com
Modern platform as a service (PaaS) that’s built for cloud computing and multitenancy. core technology uses a runtime engine that materializes all application data from metadata.
Metadata
data about the data itself.
Data
all records within Salesforce (opportunity records)
Relational Database Management System (RDMS)
support individual organizations’ on-premises deployments