Section B - Financial Planning and management for public services Flashcards
Define stakeholders in the public sector
Individuals or groups that depend on an organisation to fulfil their own goals and on whom, in turn, the organisation depends
What is the Power/ Interest matrix?
It is an approach to steakholder mapping that considers both the percieved power and interest of each group of stakeholders in order to evaluate the impact each stakeholder group may have on the organisations strategic planning.
What are the 4 possible positions on the power / interest matrix?
- Minimal effort - Low interest, low power
- Keep informed - High interest, low power
- Keep satisfied - Low interest, high power
- Key players - High power, high interest `
WHat are the 3 main uses of stakeholder mapping?
- Identifying key blockers and facilitators to a particular strategy
- Deciding whether it is possible or desireable to reposition certain stakeholders
- Assessing whether or not the organisation needs to try to assist particular stakeholders in maintaining their existing level of interest or power.
Why is engagement with stakeholders important?
Give 3 reasons
- It helps stakeholders understand why things are happening
- Allows us to communicate information about changes
- It enables us to answer any questions directly
Why is transparency important for local accountability?
Give 2 reasons
- It gives people the tools and information they need to enable them to play a bigger role in sociaty
- The availability of data can open new markets for local busines, voluntary and community sectors and social enterprises
WHat is the main objective for finance professionals in the public sector?
To ensure service objectives can be delivered within the funds available.
Why must financial strategy be aligned with objectives by the finance professionals?
5 reasons
- To ensure it is affordable in the short term
- To ensure it is sustainable in future years
- To ensure it balances the affordability of all competing activities
- To ensure it has strategic fit with central government
- To ensure it meets legal requirements of funding criteria
Which 2 factyors make long term financial planning difficult?
- Economic cycles - Grants or awarded funds are niot usually confirmed until late in budgeting year
- Political cycles - Where politics influences funding decisions.[
What is an example of effective asset utilisation in financial strategy?
Luton council invested in commercial hosuing and uses the income to support under preasure budgets. The income was higher than would have been recieved as interest.
What is zero based budgeting?
An approach to budgeting that starts at 0 and assumes that no costs or activities should be included just because they figured in the current or previous periods. Everything included must be justified.
What are the 2 difficulties of zero based budgeting?
- It initially appears to be a very resource hungry approach that requires time and adds complexity
- It is most effectivbe when the activities of the organisation are wholly or mainly discretionary
Give an example of zero based budgeting being used in the public sector.
The state of Jersey used a ZBB approach to set out its Medium Term Financial Plan in 2013
True/false: Local Government organisation have their auditor appointed to them by Public Sector Audit Appointments (PSAA)?
False. After financial year 17/18 local government organisations are responsible for their own appointment of auditors.
Define risk
Risk is the effect of uncertainty on objectives, where effect is any deviation from the expected outcome - positive or negative
WHat is effective risk management?
It enables organisations to safegurad their objectives and make the right decisions about taking opportunities and investing resources effectivly.
Why is it important to get the risk appetite right for an organisation?
SO that controls can be designed and are not too costly or onerous that they prevent delivery of the organisations objectives.
What risk appetite do public servive organisation have historically?
Risk averse
What is risk appetite based on?
The level of unmitigated or residule risk that an organisation is prepared to tolerate. (the level at which no further action will be taken to reduce the risk).
CIPFA’s “Leading in hard times” publication identified effective financial and risk management as one of teh 10 key actions for leaders to take in response to the climate of austerity. WHat was the key reccomendation of this?
That risk needs to be managed rather than avoided and consideration of risk should not stiffle innovation. Risk management is a tool for exploiting opportunities aswell as safeguarding against treats.
In 2012 the National fraud athority published an Annual fraud indicator, what was the value of fraud and how much of this was in the public sector?
£73bn of which £20.3bn was public sector fraud.
WHat is the CFO’s responsibility in preventing fraud?
Ensuring that systems are in place to prevent and detect fraud.
WHat are CIPFA’s 5 principals for counter fraud? ie steps to counter fraud
- Acknowledge the responsibility of the governing body for countering fraud and corruption
- Identify the fraud and corruption risks
- Develop an appropriate counter fraud and corruption strategy
- Provide resources to implement the strategy
- Take action in response to fraud and corruption
What are the 5 roles of the CFO in safeguarding public money?
- Implement and maintain a framework of financial controls and procedures for managing financial risks
- Determine accounting processes and oversee financial management procedures that enable the organisation to budget and manage its resources
- Ensure robust systems of risk management and internal control
- Ensure financial control is exercised consistently
- Implement appropriate measures to protect its assets from fraud and loss
Define leadership
There are many definitions of leadership, one is: Leadership is a process of social influence in which one person can enlist the aid and support of others in the accomplishment of a common task.
What are the differences between a leader and a manager when it comes to creating an agenda?
Leaders - Establish direction: Vision for the future, Develop strategies for change to achieve goals
Management - Plan and budget: Decide action pland, timetables and allocate resources
What are the differences between a leader and a manager when it comes to developing people?
Leaders - Align people: Communicate vision and strategy, influence creation of teams which accept validity of goals
Managers - Organise and staff: Decide structure and allocate staff, develop policies, proceedures and monitoring
What are the differences between a leader and a manager when it comes to execution?
Leaders - Motivating and inspiring: Energise people to overcome obsticles, satsify human needs
Managers - Controlling and problemsolving: Monitor results against plan and take corrective action.
What are the differences between a leader and a manager when it comes to outcomes?
Leader - Focuses on change: Produces positive and sometimes dramatic change
Manager - Focuses on consistency: Produces order, consistency amd predictability
What are the 6 charactaristics of a leader?
- Innvoates
- Develops
- Focuses on people
- inspires trust
- has an eye on the horizon
- Does the right thing
What are the 6 charactaristics of a manager>
- Administers
- Maintains
- Focuses on systems and structures
- Relies on controls
- Keeps an eye on the bottom line
- Does things right
What are 6 responsibilities/roles of the CFO?
- Establishing a strong framework financial management
- Ensure strategic planning and decision making are supported by sound analysis.
- Applying strong internal controls in financial management, risk management and asset control
- Implementing systems of internal control such as financial instructions, operating manuals and codes of practice.
- Implementing fraud detection and prevention measures.
- Supporting internal audit arrangements.
True/false: The CFO of a local authority has a legal duty to act in the interest of local taxpayers?
True.
What does section 114 of the local government finance act require of the CFO?
To report to all the authorities memeber if there is or is likley to be an unblanced budget. This would include situations where reserves have become seriously depleated and the authority will not have resoruces to meet its expenditure in a financial year.
What are the 2 main roles of the CFO in simple terms?
- Stewardship and probity in the use of resources
- Extracting the most value from the use of these resources.
What are the 4 main factors a CFO has to consider when maintaining relationships?
- Having a close working relationship with the CEO, board and elected members to ensure that financial impacts of any key decisions are considered and are a key part of discussion
- Lead on engagement with stakeholders where financial decisions affect key services.
- Ensure appropriate oversight of major projects with significant financial implications
- Develop a good relationship with relevant auditors and inspectors through establishing systems of internal control and being open and transparent.
What are 6 personality traits a CFO should have?
- Robust and resilient leadership
- Flexible leadership style
- Able to network and build robust relationships
- Address and deal effectively with difficult situations and challenge effectively
- Balance conflicting pressures and needs
- Innovate to add value and be a good communicator.
What are the 4 ways in which the finance role will have to develop and seek to be in the coming years?
- An innovator - Explore ways in whcih we can get more from the public purse.
- A business partner - Helping influence strategy and buiness decisions outcomes and collaborating with other leaders to deliver their policies
- A steward - Safeguarding increasingly scarece resources maintaining good governance and giving reliable account
- A provider and commissioner - Maintaing robust financial operations and processes.
As part of a new appraoch to the finance function, business partnering means finance professionals should provide financial advice in 5 ways. What are these?
Finance professionals must support services with financial advice such as:
* In depth, value added analysis of financial results and business driven reporting
* In sight and expertise in the financial, regulatory, tax and capital implications of new activities.
* transactions and other business development initiatives
* Advisory capabilities in the impact of new financial regulations and changing funding arrangements
* Input into the strategy of the business
In order to deliver value for money services, what 4 aspects of the organisation must be efficient and effective?
- People
- Syetems
- Processes
- Service delivery
In order to deliver value for money, how can we ensure EFFECTIVNESS from people?
3 factors
- Have the right people in the right jobs
- Long term development and training
- Focus on analytics and customer needs
In order to deliver value for money, how can we ensure EFFICIENCY from people?
5 factors
- No duplication of work
- Low cost location
- Shared service centres
- Outsourcing
- FOcus on transactional operations
In order to deliver value for money, how can we ensure EFFECTIVNESS from systems?
3 ways
- Cloud computing
- Full utilisation of systems
- Creating “one version” of the truth
In order to deliver value for money, how can we ensure EFFICIENCY from people?
3 ways
- Single system reporting
- Reduction of manual spreadsheets
- Common chart of accounts
In order to deliver value for money, how can we ensure EFFECTIVNESS from processes?
- Enhance flexibility
- Reduce complexity
In order to deliver value for money, how can we ensure EFFICIENCY from processes?
- Increase automation of back office processes
- Rapid response to external change
- Standardised processes that are well understoof
In order to deliver value for money, how can we ensure EFFECTIVNESS from service delivery?
- Detailed analysis aligned to real KPI’s
- Business support
- Self-service portals for customers
In order to deliver value for money, how can we ensure EFFICIENCY from service delivery
- Faster analysis and reporting
- Less complexity and more clarity
- Reduced costs
How can benchmarking be useful for a finance function?
It can help establish whether the finance team offers good value for money, by comparing with other similar organisations.
What is the difference between values and ethics?
Values are beliefs held by an individual or a group in whicg they have an emotional investment
Ethics is a system of moral values around what consistiutes right and wrong and that guides our behaviour.
What is business partnering as a model of service delivery?
It is about how finance’s role contributes to the business rather than pursuing a narrow departmental agenda.
What are the 3 models of a finance team?
- Centrailsed finance team
- Decentrailised finance team
- Business partnering
What are often the main focuses of a centralised finance team?
- Preparing budgets
- Producing financial management information
- Maintaining financial records
What are often the main focuses of a decentralised finance team?
- Usually closly involved in day to day business if their team
- Support with team budgets
- Produce financial reports for their team
What is the advantage of a centralised finance team?
They usually have a good grasp of the overall financial position of the organisation and how the individual parts are contributing as a whole.
What is the disadvantage of a centralised finance team?
They can become detached form the needs of the organisations sub parts
What is the advantage of decentralised finance team?
May develop a better understanding of their teams operation and therefore may become more expert in that field.
What is the disadvantage of a decentralised finance team?
They may become detached from the overall objectives of the organisation, the overall financial position of the organisation or how their teams contribute to those objectives.
What is the aim of business partnering?
To gain the best of both worlds of a centralised and decentralised finance function and support sound financial decisions and and good financial management.
How does business partnering function?
`
Usually maintains a central finance team but within that develops finance professionals to have the skills to understand the different parts of the organisation, its complexity, needs and desires. These skilled professionals can then act as advisors on particular departmental issues whilst still maintaing a good understanding of teh organisation as a whole.