Section 6 Topic 9 - List The Functions Of Consumer Orginisation

Question 1

What are the functions of consumer organizations?

Answer 1

The rights and protection of consumers

Role of quality control organizations like the bearu of standards

Role of the ombudsman

Question 2

How are consumers protected?

Answer 2

Laws and regulations to protect consumer rights

Consumer orgs which serve to inform consumers about their rights

Government agencies which are enacted by legislations to protect rights of consumers

Question 3

What are the rights of consumers?

Answer 3

• Right to consumer education
• Right to safety
• Right to information
• Right to choice
• Right to be heard
• Right to redress

Question 4

What are the roles and responsibilities of quality control orgs?

Answer 4

• Advising consumes of their rights and responsibilities
• Monitoring commercial activities to deter adverse trade practices
• Receiving and investigating consumer complaints
• Conducting continuous field research into consumer needs/preferences as they relate goods and services to prices
• Assocating for consumers through attendance and participation at meetings of advisory bodies/testing and rating consumer products