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Business > Section 2.6 Motivating Employees > Flashcards

Section 2.6 Motivating Employees Flashcards

1
Q

What is motivation?

A

The factors that influence the behaviour of employees towards achieving set business goals

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2
Q

What are some factors that influence motivation at work?

A
  • Job security
  • Status
  • Responsibility
  • Promotion
  • Money
  • Fringe benefits
  • Friendship
  • Training
  • Clean and safe workplace
  • Variety of task
    ect. ..
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3
Q

What are the benefits of having a well-motivated staff?

A
  • Improved productivity
  • More competitive
  • Better quality products/ services
  • Low rate of labour turnover
  • Low rate of absenteeism
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4
Q

What does labour productivity mean?

A

A measure of the efficiency of employees by calculating the output per employee

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5
Q

What does absenteeism mean?

A

Employees’ non-attendance at work without good reason

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6
Q

What does labour turnover mean?

A

The rate at which employees leave a business

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7
Q

What is Maslow’s Theory of Motivation?

A 
It is a theory that identifies the main needs of humans.
It includes:
Step 1: Basic Needs
Step 2: Safety Needs
Step 3: Social Needs
Step 4: Self-esteem
Step 5: Self realisation
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8
Q

Give examples for each step on Maslow’s Theory of Motivation.

A

Step 1: Basic Needs - Air, Food, Shelter

Step 2: Safety Needs - Shelter, safe from physical danger, job security

Step 3: Social Needs - Love, Acceptance, To be part of a group

Step 4: Self-Esteem - To stand out, Being unique/ special

Step 5: Self Realisation - Fully motivated (promotion, Bonus)

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9
Q

What is Taylor’s scientific management theory?

A

Taylor believes that people are motivated by money alone. This is known as the theory of the economic man.

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10
Q

What is the theory of economic man?

A

The view that humans are motivated only by money

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11
Q

What is piece-rate?

A

Paying employees for each unit produced

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12
Q

What is Fredrick Herzberg’s two factor theory?

A

According to Herzberg, there are some job factors that result in satisfaction (motivators) while there are other job factors that prevent dissatisfaction (hygiene factors).

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13
Q

What are some examples of hygiene factors?

A
  • Working conditions
  • Relationships with others
  • Salary or wage
  • Supervision
  • Company policy and administration
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14
Q

What are some examples of motivators?

A
  • The work itself
  • Responsibility
  • Advancement
  • Achievement
  • Recognition of achievement
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15
Q

What does working conditions mean? (hygiene factors)

A

How clean and safe the workplace is and what facilities are provided to the employees

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16
Q

What does relationships with other mean? (hygiene factors)

A

Friendships with other employees

Good relationship with managers

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17
Q

What does supervision mean? (hygiene factors)

A

The importance of leadership style and how closely employees are supervised

18
Q

What does company policy and administration mean? (hygiene factors)

A

Rules and procedures which control and affect the way that employees work and their relationships with other in the workplace

19
Q

What does ‘the work itself’ mean? (motivators)

A

The tasks that employees so are an important influence on their motivation. The tasks must be varied and challenging

20
Q

What does responsibility mean? (motivators)

A

Giving employees more responsibility for the tasks they perform shows them that they are trusted and valued

21
Q

What does advancements mean? (motivators)

A

Employees have the opportunity for promotion

22
Q

What does achievement mean? (motivators)

A

Employees need to feel that they have reached challenging goals

23
Q

What does recognition of achievement mean? (motivators)

A

Employees need to have their achievements recognised by management and the other people they work with

24
Q

What are the two types of rewards given to employees?

A

Financial rewards and non-financial rewards

25
Q

What are financial rewards?

A

Cash and non-cash rewards paid to employees which are often used to motivate employees to increase their efforts

26
Q

What are non-financial rewards?

A

Methods used to motivate employees that do not involve giving any financial rewards

27
Q

Examples of financial rewards.

A
  • Hourly wage rate
  • Salary
  • Piece-rate
  • Commision
  • Bonus schemes
  • Fringe benefits
  • Profit sharing
28
Q

Examples of non-financial rewards.

A
  • Job rotations
  • Job enlargement
  • Job enrichment
  • Quality circles
  • Team working
  • Delegation
29
Q

What is hourly wage rate and what type of reward is it (financial or non-financial)?

A

A payment to employees based on a fixed amount for each hour (financial reward)

30
Q

What is quality circle and what type of reward is it (financial or non-financial)?

A

Groups of employees who meet regularly to discuss work-related problems (non-financial reward)

31
Q

What is team working and what type of reward is it (financial or non-financial)?

A

Organising production so that groups of employees complete the whole unit of work (non-financial reward)

32
Q

What is profit sharing and what type of reward is it (financial or non-financial)?

A

An additional payment to employees based on the profits of the business (financial reward)

33
Q

What is delegation and what type of reward is it (financial or non-financial)?

A

Passing responsibility to perform tasks to employees lower down in the organisation (non-financial reward)

34
Q

What is salary and what type of reward is it (financial or non-financial)?

A

A fixed annual payment to certain grades and types of staff not based on hours worked or output (financial reward)

35
Q

What are fringe benefits and what type of reward is it (financial or non-financial)?

A

Non-cash rewards often used to recruit or retains employees and to recognise the status of certain employees (financial rewards)

36
Q

What is job enrichment and what type of reward is it (financial or non-financial)?

A

Organising work so that employees are encouraged to use their full abilities (non-financial rewards)

37
Q

What is piece-rate and what type of reward is it (financial or non-financial)?

A

A payment to employees based on the number of units produced (financial reward)

38
Q

What is commision and what type of reward is it (financial or non-financial)?

A

A payment to sales staff based on the values of the items they sell (financial rewards)

39
Q

What is job rotation and what type of reward is it (financial or non-financial)?

A

Increasing variety in the workplace by allowing employees to switch from one task to another (non-financial rewards)

40
Q

What is bonus scheme and what type of reward is it (financial or non-financial)?

A

An additional reward paid to employees for achieving targets set by managers (financial reward)

41
Q

What is job enlargement and what type of reward is it (financial or non-financial)?

A

Increasing or widening tasks to increase variety for employees (non-financial reward)

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