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Business Definitions > Section 2 People in Business > Flashcards

Section 2 People in Business Flashcards

1
Q

MOTIVATION

A

The reason why employees want to work hard and work effectively for the business

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2
Q

WAGE

A

Payment for work usually paid weekly

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3
Q

TIME RATE

A

The amount paid to an employee for one hour of work

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4
Q

PIECE RATE

A

An amount paid for each unit of output

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5
Q

SALARY

A

Payment for work usually paid monthly

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6
Q

BONUS

A

An additional amount of payment above basic pay as a reward for good work

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7
Q

COMMISSION

A

A system whereby a proportion of the company’s profits is paid out to employees

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8
Q

JOB SATISFACTION

A

The enjoyment derived from feeling that you have done a good job

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9
Q

JOB ROTATION

A

Involves workers swapping and doing each specific task for only a limited time and then changing around again

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10
Q

JOB ENRICHMENT

A

Involves looking at jobs and adding tasks that require more skill and/or responsibility

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11
Q

TEAMWORKING

A

Involves using groups of workers and allocating specific tasks and responsibilities to them

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12
Q

TRAINING

A

The process of improving a workers skills

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13
Q

PROMOTION

A

The advancement of an employee in an organization

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14
Q

ORGANIZATIONAL STRUCTURE

A

The levels of management and division of responsibilities within an organization

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15
Q

ORGANIZATIONAL CHART

A

A diagram that outlines the internal management structure

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16
Q

HIERARCHY

A

The levels of management in any organization from the highest to the lowest

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17
Q

LEVEL OF HIERARCHY

A

Managers/supervisors/other employees who are given a similar level of responsibility in an organization

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18
Q

CHAIN OF COMMAND

A

The structure in an organization which allows instructions to be passed down from senior management to lower levels of management

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19
Q

SPAN OF CONTROL

A

The number of subordinates working directly under a manager

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20
Q

DIRECTORS

A

Senior managers who lead a particular department or division of a business

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21
Q

LINE MANAGERS

A

People who have direct responsibility for people below them in the hierarchy of an organization

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22
Q

SUPERVISORS

A

Junior managers who have direct control over the employees below them in the organizational structure

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23
Q

STAFF MANAGERS

A

Specialists who provide support, information and assistance to the line managers

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24
Q

DELEGATION

A

Giving a subordinate the authority to perform particular tasks

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25
Q

LEADERSHIP STYLES

A

Different approaches to dealing with people and making decisions when in a position of authority

26
Q

AUTOCRATIC LEADERSHIP

A

Where the manager expects to be in charge of the business and to have their orders followed

27
Q

DEMOCRATIC LEADERSHIP

A

Gets other employees involved in the decision-making process

28
Q

LAISSEZ-FAIRE LEADERSHIP

A

Makes the broad objectives of the business known to employees, but then they are left to make their own decisions and organize their own work

29
Q

TRADE UNION

A

A group of employees who have joined together to ensure their interests are protected

30
Q

CLOSED SHOP

A

When all employees must be a member of the same trade union

31
Q

RECRUITMENT

A

The process from identifying that the business needs to employ someone up to the point at which applications have arrived at the business

32
Q

EMPLOYEE SELECTION

A

The process of evaluating candidates for a specific job and selecting an individual for employment based on the needs of the organization

33
Q

JOB ANALSYSIS

A

Identifies and records the responsibilities and tasks relating to a job

34
Q

JOB DESCRIPTION

A

Outlines the responsibilities and duties to be carried out by someone employed to do a specific job

35
Q

JOB SPECIFICATION

A

A document which outlines the requirements, qualifications, expertise, physical characteristics, etc., for a specified job

36
Q

INTERNAL RECRUITMENT

A

When a vacancy is filled by someone who is an existing employee of the business

37
Q

EXTERNAL RECRUITMENT

A

When a vacancy is filled by someone who is not an existing employee and will be new to the business

38
Q

PART-TIME

A

Employment often considered to be between 1 and 30-35 hours a week

39
Q

FULL-TIME

A

Employees will usually work 35 hours or more a week

40
Q

INDUCTION TRAINING

A

An introduction given to a new employee, explaining the business’s activities, customs and procedures and introducing them to their fellow workers

41
Q

ON-THE-JOB TRAINING

A

Watching a more experienced worker doing the job

42
Q

OFF-THE-JOB TRAINING

A

Involves being trained away from the workplace, usually by specialist trainers

43
Q

WORKFORCE PLANNING

A

Establishing the workforce need by the business for the foreseeable future in terms of the number and skills of employees required

44
Q

DISMISSAL

A

When employment is ended against the will of the employee, usually for not working in accordance with the employment contract

45
Q

REDUNDANCY

A

When an employee is no longer needed so loses their job. It is not due to any aspect of their work being unsatisfactory

46
Q

CONTRACT OF EMPLOYMENT

A

A legal agreement between an employer and employee, listing the rights and responsibilities of workers

47
Q

INDUSTRIAL TRIBUNAL

A

A type of law court that makes judgements on disagreements between companies and their employees

48
Q

ETHICAL DECISION

A

A decision taken by a manager or a company because of the moral code observed by the firm

49
Q

COMMUNICATION

A

The transferring of a message from the sender to the receiver who understands the message

50
Q

MESSAGE

A

Information or instructions being passed by the sender to the receiver

51
Q

INTERNAL COMMUNICATION

A

Communication between members of the same organization

52
Q

EXTERNAL COMMUNICATION

A

Communication between the organization and other organizations or individuals

53
Q

SENDER

A

The person starting off the process by sending the message

54
Q

MEDIUM OF COMMUNICATION

A

The method used to send a message

55
Q

RECEIVER

A

The person who receives the message

56
Q

FEEDBACK

A

The reply from the receiver which shows whether the message has arrived, been understood, and if necessary, acted upon

57
Q

ONE-WAY COMMUNICATION

A

A message which does not call for or require a response

58
Q

TWO-WAY COMMUNICATION

A

When the receiver gives a response to the message and their is a discussion about it

59
Q

FORMAL COMMUNICATION

A

When messages are sent through established channels using professional language

60
Q

INFORMAL COMMUNICATION

A

When information is sent and received casually using everyday language

61
Q

COMMUNICATION BARRIERS

A

Factors that stop effective communication of messages

Business Definitions (3 decks)

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