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Volume 2 Lodging > Section 1 Flashcards > Flashcards

Section 1 Flashcards

1
Q

(001) When off base commercial lodging (CL) establishments are initially being considered for use as CL which office does NOT visit the CL establishments?

A

Security Forces

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2
Q

(001) The commercial lodging (CL) authorization letter entitles duty status travelers with

A

The government rate

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3
Q

(002) After a lodging reservation is made, no availability (NA) letters, when warranted, are issued no later than

A

One business day

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4
Q

(002) Nonavailability (NA) letters for government lodging are NOT issued when

A

Temporary duty (TDY) is less than 24 hours

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5
Q

(003) Which Epitome Property Management System (PMS) feature is best for looking at “out-of order” rooms?

A

Blocking worksheet

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6
Q

(004) How often must all lodging operations perform backups of the Epitome Property Management Systems (PMS) database?

A

Daily

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7
Q

(003) Which Epitome Property Management Systems (PMS) feature gives up-to-date status on occupancy figures, housekeeping, and incoming reservations at any given moment?

A

Flash Status

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8
Q

(004) Which report generated from the Epitome property database is NOT included on a front desk backup report?

A

Night Audit

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9
Q

(005) What information is NOT given out for reservations made with commercial lodging (CL) for customers traveling on orders?

A

Credit Card Information

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10
Q

(004) The arrival report generated from the Epitome Property Management Systems (PMS) database is printed every

A

Hour

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11
Q

(005) What must a guest be informed of at the time of reservations?

A

Local cancellation or no show policy

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12
Q

(005) Within how many minutes must check-in be completed for guests with reservations?

A

3

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13
Q

(005) Through how many days in advance are temporary lodging facility (TLF) assigned guests without a valid credit card required to pay?

A

15

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14
Q

(005) How much is the maximum allowed amount when doing cash refunds for lodging guests?

A

$500

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15
Q

(005) When refunding a guest, who or which office makes the reimbursement when there is no petty cash fund and no cash available for refunds?

A

Non appropriated Fund accounting office (NAF AO)

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16
Q

(005) One of the most important aspects of a shift change is accountability of

A

The change fund

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17
Q

(005) Front desk staff should report to duty at least how many minutes prior to the scheduled shift change?

A

15

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18
Q

(006) To which office should you refer a guest requesting storage of classified material?

A

Command Post

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19
Q

(006) After how many days does lodging consult or turn in unclaimed high value items to Security Forces?

A

30

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20
Q

(007) After how many consecutive days of the “Do Not Disturb” sign being displayed on a lodging room door may management enter to ensure safety and security?

A

3

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21
Q

(007) Housekeeping should do deep cleaning items such as curtains and floor boards

A

Semi annually

22
Q

(008) Which factor is the final determination on the means to sell sundry items

A

Providing quality customer service

23
Q

(008) Who ensures lodging guests have the option of purchasing sundry items?

A

General Manager

24
Q

(009) When determining fair market price, which retailer would you NOT use for price comparison?

A

Other lodging operations

25
Q

(009) Which term is used to describe pricing an item above the market when no alternative is available?

A

Price gouging

26
Q

(010) Who prepares financial statements for lodging operations?

A

Non appropriated fund accounting office (NAF AO)

27
Q

(010) To facilitate budget completion, who provides the format for the income and expense (I&E) budget?

A

Non appropriated fund accounting office (NAF AO)

28
Q

(010) Who prepares the nonappropriated fund NAF income and expense (I&E) budget for the lodging operations?

A

Lodging Managers

29
Q

(011) The responsibilities to ensure all base-level bills for lodging operations are paid lies with the

A

Nonappropriated fund accounting office (NAF AO)

30
Q

(011) Which document is not required to substantiate a payment order

A

E-mail confirmation

31
Q

(011) Which of the following is NOT a use for Air Force Form 2359, NAF Disbursement Request?

A

Make Refunds

32
Q

(012) Lodging rates are NOT based on

A

Nonappropriated fund (NAF) cash flow budget

33
Q

(012) Lodging rate request changes are normally submitted no later than

A

15 February

34
Q

(012) How many year(s) of the base lodging fund (BLF) consolidated files are included in a rate request change package?

A

2

35
Q

(012) Who or which agency reviews all capital requirements for compliance with lodging standards?

A

Air Force Personnel Center Lodging Branch Resource Section

AFPC/SVOL

36
Q

(012) Which agency is the final approval authority for rate package request?

A

Deputy assistant Secretary of the Air Force for cost and Economics (SAF/FMC)

37
Q

(013) General Managers should participate in what meetings to ensure lodging’s capital improvement requirements are adequately addressed?

A

Instillation Quarters Improvement Committee

38
Q

(014) A project preparation package (PPP) is submitted to which office?

A

Air Force personnel center/ services directorate operations division resource section
(AFPC/SVOLR)

39
Q

(014) A project preparation package (PPP) is broken down into how many sections?

A

10

40
Q

(015) Who is responsible for maintaining a record of all lodging inspections?

A

General Manager

41
Q

(015) Housekeeping supervisors must perform “formal” room inspections of at least what percentage of all rooms weekly?

A

5%

42
Q

(015) How long is documentation kept fir “formal” room inspections housekeeping supervisors conduct?

A

One year

43
Q

(015) How often are lodging employees encouraged to stay overnight as part of the overall quality assurance program?

A

Once a quarter

44
Q

(016) How often are evaluations for lodging accreditation conducted?

A

Every two years

45
Q

(016) What is the minimum passing score required to pass a lodging accreditation?

A

85%

46
Q

(017) What square footage per person does the lodging operation use to plan for all contingency operations?

A

50

47
Q

(017) Who receives the highest consideration for on base lodging over short-term temporary duty (TDY) personnel during emergency conditions?

A

Long-term TDY personnel

48
Q

(018) During a contingency, who must management coordinate with before planning any lodging assignments?

A

Site commander

49
Q

(018) In a deployed environment, quarters for senior officers should be located near

A

Command Post

50
Q

(018) Who determines whether officers and enlisted females can be billeted in the same shelter during contingent operations?

A

Site Commander

Volume 2 Lodging (1 decks)

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