Section 1

Question 1

(001) When off base commercial lodging (CL) establishments are initially being considered for use as CL which office does NOT visit the CL establishments?

Answer 1

Security Forces

Question 2

(001) The commercial lodging (CL) authorization letter entitles duty status travelers with

Answer 2

The government rate

Question 3

(002) After a lodging reservation is made, no availability (NA) letters, when warranted, are issued no later than

Answer 3

One business day

Question 4

(002) Nonavailability (NA) letters for government lodging are NOT issued when

Answer 4

Temporary duty (TDY) is less than 24 hours

Question 5

(003) Which Epitome Property Management System (PMS) feature is best for looking at “out-of order” rooms?

Answer 5

Blocking worksheet

Question 6

(004) How often must all lodging operations perform backups of the Epitome Property Management Systems (PMS) database?

Answer 6

Daily

Question 7

(003) Which Epitome Property Management Systems (PMS) feature gives up-to-date status on occupancy figures, housekeeping, and incoming reservations at any given moment?

Answer 7

Flash Status

Question 8

(004) Which report generated from the Epitome property database is NOT included on a front desk backup report?

Answer 8

Night Audit

Question 9

(005) What information is NOT given out for reservations made with commercial lodging (CL) for customers traveling on orders?

Answer 9

Credit Card Information

Question 10

(004) The arrival report generated from the Epitome Property Management Systems (PMS) database is printed every

Answer 10

Hour

Question 11

(005) What must a guest be informed of at the time of reservations?

Answer 11

Local cancellation or no show policy

Question 12

(005) Within how many minutes must check-in be completed for guests with reservations?

Answer 12

3

Question 13

(005) Through how many days in advance are temporary lodging facility (TLF) assigned guests without a valid credit card required to pay?

Answer 13

15

Question 14

(005) How much is the maximum allowed amount when doing cash refunds for lodging guests?

Answer 14

$500

Question 15

(005) When refunding a guest, who or which office makes the reimbursement when there is no petty cash fund and no cash available for refunds?

Answer 15

Non appropriated Fund accounting office (NAF AO)

Question 16

(005) One of the most important aspects of a shift change is accountability of

Answer 16

The change fund

Question 17

(005) Front desk staff should report to duty at least how many minutes prior to the scheduled shift change?

Answer 17

15

Question 18

(006) To which office should you refer a guest requesting storage of classified material?

Answer 18

Command Post

Question 19

(006) After how many days does lodging consult or turn in unclaimed high value items to Security Forces?

Answer 19

30

Question 20

(007) After how many consecutive days of the “Do Not Disturb” sign being displayed on a lodging room door may management enter to ensure safety and security?

Answer 20

3

Question 21

(007) Housekeeping should do deep cleaning items such as curtains and floor boards

Answer 21

Semi annually

Question 22

(008) Which factor is the final determination on the means to sell sundry items

Answer 22

Providing quality customer service

Question 23

(008) Who ensures lodging guests have the option of purchasing sundry items?

Answer 23

General Manager

Question 24

(009) When determining fair market price, which retailer would you NOT use for price comparison?

Answer 24

Other lodging operations

Question 25

(009) Which term is used to describe pricing an item above the market when no alternative is available?

Answer 25

Price gouging

Question 26

(010) Who prepares financial statements for lodging operations?

Answer 26

Non appropriated fund accounting office (NAF AO)

Question 27

(010) To facilitate budget completion, who provides the format for the income and expense (I&E) budget?

Answer 27

Non appropriated fund accounting office (NAF AO)

Question 28

(010) Who prepares the nonappropriated fund NAF income and expense (I&E) budget for the lodging operations?

Answer 28

Lodging Managers

Question 29

(011) The responsibilities to ensure all base-level bills for lodging operations are paid lies with the

Answer 29

Nonappropriated fund accounting office (NAF AO)

Question 30

(011) Which document is not required to substantiate a payment order

Answer 30

E-mail confirmation

Question 31

(011) Which of the following is NOT a use for Air Force Form 2359, NAF Disbursement Request?

Answer 31

Make Refunds

Question 32

(012) Lodging rates are NOT based on

Answer 32

Nonappropriated fund (NAF) cash flow budget

Question 33

(012) Lodging rate request changes are normally submitted no later than

Answer 33

15 February

Question 34

(012) How many year(s) of the base lodging fund (BLF) consolidated files are included in a rate request change package?

Answer 34

2

Question 35

(012) Who or which agency reviews all capital requirements for compliance with lodging standards?

Answer 35

Air Force Personnel Center Lodging Branch Resource Section | AFPC/SVOL

Question 36

(012) Which agency is the final approval authority for rate package request?

Answer 36

Deputy assistant Secretary of the Air Force for cost and Economics (SAF/FMC)

Question 37

(013) General Managers should participate in what meetings to ensure lodging's capital improvement requirements are adequately addressed?

Answer 37

Instillation Quarters Improvement Committee

Question 38

(014) A project preparation package (PPP) is submitted to which office?

Answer 38

Air Force personnel center/ services directorate operations division resource section (AFPC/SVOLR)

Question 39

(014) A project preparation package (PPP) is broken down into how many sections?

Answer 39

10

Question 40

(015) Who is responsible for maintaining a record of all lodging inspections?

Answer 40

General Manager

Question 41

(015) Housekeeping supervisors must perform "formal" room inspections of at least what percentage of all rooms weekly?

Answer 41

5%

Question 42

(015) How long is documentation kept fir "formal" room inspections housekeeping supervisors conduct?

Answer 42

One year

Question 43

(015) How often are lodging employees encouraged to stay overnight as part of the overall quality assurance program?

Answer 43

Once a quarter

Question 44

(016) How often are evaluations for lodging accreditation conducted?

Answer 44

Every two years

Question 45

(016) What is the minimum passing score required to pass a lodging accreditation?

Answer 45

85%

Question 46

(017) What square footage per person does the lodging operation use to plan for all contingency operations?

Answer 46

50

Question 47

(017) Who receives the highest consideration for on base lodging over short-term temporary duty (TDY) personnel during emergency conditions?

Answer 47

Long-term TDY personnel

Question 48

(018) During a contingency, who must management coordinate with before planning any lodging assignments?

Answer 48

Site commander

Question 49

(018) In a deployed environment, quarters for senior officers should be located near

Answer 49

Command Post

Question 50

(018) Who determines whether officers and enlisted females can be billeted in the same shelter during contingent operations?

Answer 50

Site Commander