Section 1 Flashcards
Meaning of O.B
Organizational behavior, studies n theory is the systemic study n careful application of knowledge
General time frame (Pre-1800s)
Assumptions- Economic Person
Agrarian/Prescientific
General time frame (1880-1930)
Assumptions- Economic Person
Scientific Man./Classical/Administrative Theory
General time frame (1930-1960)
Assumptions- Social/Self Actualizing/Complex
Human Relations
General time frame (1970-1990s)
Assumptions- Social/Self Actualizing/Complex
Modern/Contemporary/Man.Science
Human/Physical/Financial
Resourse Traid
“Sustainable Competitive Advantage”
Potential ? Other Resources
? = Variability
O.B Technologies
Standard of Living & ?
Efficiency
O.B Technologies
Inability to Manage & “?”
“Dark Side”
O.B Technologies
Mind; Commitment/Involvement vs. ?
Control
Stress, low satisfaction & commitment
Control
Service technologies
Self
O.B Technologies
“New Work”?
Mind; …. vs. Control
4 O.B Tech. Issues
Telecommuting from home or on road
Outsourcing
“Contingent Workers”
Boundaryless Careers
Boundaryless Careers (& ?)
Protean Careers
Contracting out of an internal business process to a third party organ.
Outsourcing
Working from a remote locations, ex. home office
Telecommuting
Workers who work for an organ. on a non-permanent basis, freelancers or independent contractions
Contingent Workers
Careers that involve switching jobs, specialisations, companies, industries and location.
Boundaryless Careers
Ouality Movement
TQM?
Tradional Quality Management
QM
BPR?
Business Process Reengineering
4 Keys of Successful Quality Initatives
Involvement
Communication
Accountability
Rewards
Discontent & Cynicism
Violence ?
Growing in the workplace
Discontent & Cynicism
Possible effects ?
Neglect the human resources
Rude or disrespectful conduct that refects a lack of regard for others.
Workplace Incivility
Workplace Incivility
Includes:
Demeaning, belittling, rumor mongering….
Workplace Incivility
Man. Responsibilities:
Model desired behaviors, encourage use of good communication/man. skills
Skills for man. diversity
listening, coaching & feedback
the extent to which these individuals are & feel a part of important org. processes.
Inclusion
demographic composition of orgs. & the diff perspectives those groups bring
diversity
Man. FADS are bad bc ?
prompt managers to jump from one innovation to another.
