Second semester Flashcards
Leadership
The ability to inspire confidence and support among the people who are needed to achieve organizational goals
traditional view of leadership
Emphasize technical side of projects
Less attention to the human side of projects
Contemporary view of leadership
People-related issues function as the main obstacles to successful project completion
Leaders vs managers
Leaders: Do the right thing, develop new processes, focus on people and inspire trust
Managers: Focus on systems, strive for control, do things right, maintain the status quo
Leaders and managers complementary perspective
Balancing management role and leadership role
- Management is about coping with complexity, while leadership is about coping with change
- Both roles are needed for project success
How do project managers lead
1) Acquire project resources
2) motivae and build teams
3) Have a vision and fighting fires
4) Communication
Project champion/sponsor
The person within an organization implementing a project who takes on the burden of ensuring everyone involved is on board and behind the ultimate success of the project
Common types of project champion
Creative originator, entrepreneur, godfather or project manager
The five factor model (big five)
openness, conscientiousness, extraversion, agreeableness and neuroticism
Daniel golemans primal leadership
Visionary, coaching, affiliative, democratic, pacesetting and commanding
Vermas standard model (Staes of team development) Or stages in groups developement
Forming, storming, norming, performing, adjourning
Conflict
A proecess that begins when you perceive that someone has frustrated or is about to frustrate a major concern of yours
Types of conflict
Task conflict, relationship conflic, goal oriented conflict, administrative conflict, interpersonal conflict
Dysfunctional conflict
conflict that leads to an overall decline in communication or performance of a group
Negotiation
A process that is predicated on a managers ability to use his influence productively
Project definition
A complex one time proces, limited by budget schedule and resources, developed with a goal and focused around a consumers
Projects life cycle
- Conceptualization
- planning
- execution
- termination
Emotional intelligence
A leaders ability to understand that effective leadership is part of the emotional and relational transaction between subordinates and themselves
Four competencies determine a project leaders success
Understand and practice the power of appreciation
Remind people whats important
Generate a sustain trust
Align with the leaders
Project scope
Everything about a project: work contents as well as expected outcomes
Includes: Naming all activities to be performed, the resources consumed and the end products that result.
Scope management
The function of controlling a project in terms of its goals and objectives
Consists of
Concept, scope statement, work authorization, scope reporting, control systems and project closeout
Conceptual development
The process that adresses project objectives by finding the best way to meet them
Scope statement four parts
1.) Establish project goal criteria to include: cost, schedule, performance, deliverables, and
review and approval “gates”
2.) Develop management plan for project
3.) Establish a Work Breakdown Structure
4.) Create a scope baseline
Baseline
The projects scope fixed at a specific point in time, for example the projects schedule start date
Emotions during project life
Forming, storming, norming, performing, adjourning
Five tools for conflict resolution
Mediate, arbitrate, control, accept, eliminate
Risk management
The art and science of identifying, analyzing and responding to risk factors throughout the life of a project and in the best interest of its objectives
Project risk
An uncertain event or condition that, if it occurs, has a positive or negative effect on one or more project objectives such as scope, schedule, cost or quality
Four stages of risk management
Risk identification, analysis of probability and consequences, risk mitigation strategies, control and documentation
Overall Probability of a risk formula
Pf = P(maturity) + P(Complexity)+P(dependency)/3
Overall Consequence risk impact matrix formula
Cf = C(cost)+C(schedule)+C(reliability)+C(performance)/4
Overall Risk factor formula
RF = Pf + Cf - (PF*CF)
Cost management
Encompass data collection, cost accounting and cost control
Cost accounting
Serve as the cief mechanisms for identifying and maintaining control over project costs
Activity based costing
assign costs to activities that use resources
Identify cost drivers associated with this activity
Compute a cost rate per cost driver unit or transaction
Multiply the cost driver rate times the volume of cost drive units used by the projects
Sequential logic
Is an activity network in which activities move linearly and sequential into each other
Nonserial sequential logic
Is an activity network in which activites move sequential but several activities can move parallel to each other meaning that they can occur at the same time
Critical path
The path through project network with the longest duration
Backward pass
Network calculations to determine late start/late finish for uncompleted tasks thorugh working backward through each activity in network
Concurrent activities
Are those in which the nature of the workallows for more than one activity to be accomplished at the same time
Activity duration formula
TE = a + 4m + b/6
a = most optimistic
b=least optimistic
m= most likely
Activity variance
s^2=(b-a/6)^2
a = most optimistic
b=least optimistic
m= most likely
Gnatt charts
Used to establish a time-phased network
Easy to comprehend, identify the schedule basebline network, allow for updating and control, identify resource needs and easy to create
Crashing
The process of accelerating a project
Activity on arrow activities
Are those what are represented by arrows. These are widely used in construction
Controversies in the use of networks
Networks can be too complex
Poor networks construction creates problems
Networks may be used inappropriately
Networks pose special dangers because contractors may create their own networks
Positive bias exists in PERT networks
Project Constraints
Physical, time, resource, mixed
Resource loading
The amount of individual resources a schedule requires during specific time periods
Resource usage table
used to show project team members thier given tasks and time expected to be spend on these tasks
Resource leveling
Refers to a process that adress the complex challenges of a projects constraints
Resource leveling objectives
To determine the resource requirements so that they will be available at the right time
- To allow each activity to be scheduled with the smoothest possibel transition across resource usage levels
General procedure for leveling resources
Create a project activity network diagram.
- Develop resource loading table.
- Determine activity late finish dates.
- Identify resource overallocation.
- Level the resource loading table
Control cycles steps
Setting a goal
Measuring progress
Comparing actual with planned performance
Taking action
Milestones
Are events or stages of the project that represent a significant accomplishement
Earned value management
Recognizes that it is necessary to jointly consider the impact of time cost and project performance
-
-
. Four things are necessary to promote the
partnership idea between the project manager and the team
1) Exchange of purpose
2) A right to say no
3) Joint accountability
4) Absolute honesty
Five characteristics closely associated with effective project team leaders
1) Credibility
2) Creative problem-solver
3) Tolerance for ambiguity
4) Flexible management style
5) Effective communication skills
Seven essential project manager abilities
Organizing under conflict
experience
Decision making
productive creativity
Organizing with cooperation
Cooperative leadership
integrative thinking
Characteristics of effective project teams
A clear sense of mission
A productive interdependency
Cohesiveness
Trust
Enthusiasm
Result orientation
Model of punctuated equilibrium
Proposes that rather than evolution occuring as a steady state of gradual change, real nature change comes about through long periods of statis interuppted by some cataclysmic event that propels upward evolutionary adjustment.
Superordinate goal
An overall goal or purpose that is important to all functional groups involved, but whose attainment requires the resources and efforts of more than one group
Task outcomes
Refer to the factors involved in the actual implementation of the project
Psychosocial outcomes
Represent the team members assessment that the project experience was worthwhile, satisfying, and productive
Project managers can take three practical steps to set the stage for teamwork to emerge
1) Make the project team as tangible as possible
2) Reward with good behavior
3) Develop a personal touch
Faulty attributions
Refer to our misconceptions of the reons behind anothers behavior
Faulty communication
Is a second and very common interpersonal cause of conflict. Faulty communication implies the potential for two mistakes: Communicating in ways that are ambiguous and lead to different interpretations, thus causing a resulting conflict, and unintentionally communicating in ways that annoy or anger other paries.
Event risk formula
(probability of an event)*(Consequences of event)
Systematic risk management comprises four distinct steps
1) Risk identification
2) Analysis of probability and consequences
3) Risk mitigation strategies
4) Control and documentation